Summary
Overview
Work History
Education
Skills
Testimonial
References
Timeline
Generic

Marnecia Benson

Memphis,TN

Summary

Personable and dedicated Customer Service Representative with extensive experience in Business administration industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience

Work History

Substitute Teacher K-12

Memphis-Shelby County Schools
Memphis, TN
08.2022 - Current
  • Oversee classroom management, Follow and lead basic lesson plans, Perform duties as directed by Sub Teacher Source in coordination with school administration, Maintain safety and integrity within the school environment

Office Manager

LSI Staffing
Memphis, TN
01.2020 - Current
  • Serve as the point person for office manager duties including: maintenance, mailing, supplies, equipment, bills, errands, shopping
  • Schedule meetings and appointments
  • Organize the office layout and order stationery and equipment
  • Maintain the office condition and arrange necessary repairs
  • Partner with HR to update and maintain office policies as necessary
  • Organize office operations and procedures
  • Coordinate with IT department on all office equipment
  • Ensure that all items are invoiced and paid on time
  • Manage contract and price negotiations with office vendors, service providers and office lease
  • Manage office General and Administrative budget, ensure accurate and timely reporting
  • Provide general support to visitors
  • Assist in the onboarding process for new hires
  • Address employees queries regarding office management issues (e.g. stationery, Hardware and travel arrangements)
  • Liaise with facility management vendors, including cleaning, support organizations and security services
  • Plan in-house or off-site activities, like parties, celebrations and conferences

Branch Operations Specialist

MHC Kenworth
Memphis, TN
03.2021 - 06.2022
  • Responsible for greeting all visitor arrivals in a professional and courteous manner and directed them to the appropriate person or area with the branch.
  • Answers all incoming telephone calls in a professional and courteous manner and routes all incoming calls. Takes messages and make sure they get to the appropriate employee.
  • Performs various accounting, finance, credit administration and clerical duties as directed to support the operational departments within the branch (i.e. truck sales, parts, service and/or body shop).
  • Opens, date stamps and sorts all incoming mail and processes all outgoing mail.
  • Prepares daily deposits.
  • Scans documents for use by Regional and Corporate offices.
  • Codes Payables to correct General Ledger Account. Fill out New Vendor Forms.
  • Monitor and follow up on missing invoice list, EDI invoice processing and intercompany invoices.
  • Performs notary service for the branch.
  • Manages the office supply inventory and replenish supplies as needed.

CEO/Owner

TOUCH OF GRACE Cleaning SERVICES
Memphis, TN
11.2017 - 01.2021
  • Owner and operator of Touch of Grace Cleaning Service
  • Individual contractor., Oversee day to day operations., Market and recruit., Process payments and build invoices, Payroll, Order processor, Deep clean, standard clean etc., Interview/hire/train

Logistics Account Executive

Total Quality Logistics (TQL)
Memphis, TN
06.2018 - 06.2019
  • Made calls to establish relationships and build my book of business from the ground up
  • Sold and closed new and existing customers to move their freight
  • Negotiated prices with shippers and carriers
  • Managed daily shipments, resolving issues, to ensure pickup and delivery is on time, 24/7/365
  • Demonstrated honesty and proactivity in all communications - internally and externally
  • (including, but not limited to: basic data entry, reimbursement reconciliation, dispute resolution, transaction processing issues, and process and procedure questions., Prepared billings to be sent., Complete account and user updates., Send confirmation/approval communications., Complete account onboarding steps., Request assistance by internal departments to address applicable program issues impacting clients, driver s and customers.

Account Manager

Lace Marketing
Memphis, TN
11.2017 - 06.2018
  • Manage client accounts, recruit, interview, train, Transfer product knowledge, Door to door sales
  • Prospected residential customers and promoted Fiber internet, voice, and TV services through door-to-door interactions
  • Built a robust lead pipeline and conducted phone and or email follow-ups to secure sales
  • Essured customer satisfaction by offering personalized solutions and outstanding service

Education

High School Diploma in Education -

Wooddale High School
05.2011

Strayer University
Memphis, TN 38118

Skills

  • Classroom Management
  • Loss Prevention
  • Data Comprehension and management
  • Behavior Management
  • Creative Problem Solving
  • Scheduling
  • Billing
  • Data Entry
  • Bookkeeping

Testimonial

  • Willing To Relocate: Houston, TX
  • Authorized To Work: US

References

References available upon request.

Timeline

Substitute Teacher K-12

Memphis-Shelby County Schools
08.2022 - Current

Branch Operations Specialist

MHC Kenworth
03.2021 - 06.2022

Office Manager

LSI Staffing
01.2020 - Current

Logistics Account Executive

Total Quality Logistics (TQL)
06.2018 - 06.2019

CEO/Owner

TOUCH OF GRACE Cleaning SERVICES
11.2017 - 01.2021

Account Manager

Lace Marketing
11.2017 - 06.2018

High School Diploma in Education -

Wooddale High School

Strayer University

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