Marnesia Peppers
Dallas
Summary
Experienced customer service professional with a decade of expertise in client relations. Proven ability to resolve issues quickly, resulting in exceptional customer satisfaction. Effective negotiation, communication, and organizational skills strengthen client partnerships. Technological proficiency enhances service delivery and overall client experience through innovative solutions.
Overview
8
8
years of professional experience
Work History
Travel Agent
JPMorgan Chase
Plano
09.2022 - Current
- Compiled essential travel details such as destination, dates, and budget specifications.
- Effectively resolved client complaints and questions with tailored solutions.
- Handled customer concerns by implementing appropriate resolution strategies.
- Act as a liaison between clients and travel suppliers, ensuring clear communication and satisfaction throughout the booking process.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Travel Agent
AAA Auto Club Group
Coppell
09.2021 - 09.2022
- Executed seamless booking processes for flights, accommodations, and activities, maintaining a 96% accuracy rate while handling over 40 client requests daily.
- Provide excellent customer service by going above and beyond for clients to consolidate brand loyalty and exceed monthly KPI goals.
- Successfully resolved 98% of client issues within 24 hours, ensuring smooth travel experiences, and maintaining a high level of customer loyalty.
- Utilized various software programs, such as Sabre Red 360 or Worldspan, for ticketing purposes.
- Schedule and confirm appointments for travel services.
Machine Operator
Fssi - Financial Statement Services
Coppell
04.2020 - 08.2021
- Use hand or mail handling machines to time-stamp, open, read, sort, and route incoming mail, and address, seal, stamp, fold, stuff, and affix postage to outgoing mail or packages.
- Operated high-speed automated sorting machines, achieving 98% accuracy in parcel sorting.
- Collaborated with team members to meet production deadlines consistently.
- Documented maintenance logs to track machine performance regularly.
Customer Service Representative
Allstate Corp
Irving
11.2017 - 02.2020
- Promote teamwork through reliability and group cohesion.
- Handled escalated complaints with professionalism and empathy.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Answered incoming calls, handled questions about existing policies, and decided on the best course of action.
Education
High School Diploma -
Skyline Highschool
Dallas, TX05-2013
Skills
- Client relationship management
- Solution-oriented problem solving
- Teamwork and collaboration
- Time efficiency management
- Travel sector expertise
- Arranging travel logistics
- Negotiation strategies
- Proficient in technology
- Communication skills excellence
- Adaptable and flexible
Timeline
Travel Agent
JPMorgan Chase
09.2022 - Current
Travel Agent
AAA Auto Club Group
09.2021 - 09.2022
Machine Operator
Fssi - Financial Statement Services
04.2020 - 08.2021
Customer Service Representative
Allstate Corp
11.2017 - 02.2020
High School Diploma -
Skyline Highschool