Marnetta Singleton
Akron,OH
Summary
HR Generalist/Recruiter with ~1 year of experience implementing new strategies to increase numbers. Good communicator, problem-solver, and self-motivated. Able to effectively communicate with teams and individuals to solve problems and drive results. Excited to contribute to a company's HR initiatives and support the growth of the organization. I have a background in subsidize housing compliance. My drive, passion, and pursuit of nonstop professional development sets me apart!
Overview
5
5
years of professional experience
Work History
Decontamination Specialist
RRS PATIENT DECONTAMINATION LLC
01.2024 - Current
- Implemented and maintained rigorous infection control protocols, ensuring a safe and sterile environment for patients and healthcare staff.
- Successfully decontaminated and sanitized medical equipment, reducing the risk of cross-contamination..
- Played a key role in responding to emergency situations, promptly decontaminating areas to mitigate health risks..
- Demonstrated a commitment to continuous learning by staying updated on industry best practices and incorporating them into daily operations.
Hiring Manager
TurnServ
12.2023 - Current
- Oversee the entire hiring process and ensure that all candidates are evaluated efficiently and effectively, resulting in the selection of highly qualified individuals
- Usage of HRIS to manage onboarding/recruitment
- Design and implement a comprehensive recruitment strategy to attract top talent in the industry
- Ensure compliance with all applicable labor laws and regulations
- Project management support.
HR Coordinator
KBS-KellermeyerBergensonsServicesLLC
12.2023 - 01.2024
- Lead in recruitment
- Guidance during onboarding
- Collaborated in the development and implementation of diversity and inclusion initiatives to create a more inclusive and equitable workplace
- Assisted with the coordination and facilitation of HR training workshops for employees
- Developed and implement strategies to attract and retain top talent in a highly competitive market.
Compliance/Certification Specialist
WilbethArlingtonHomes
09.2023 - 12.2023
- Conduct regular trainings on HUD's rules and regulations to ensure compliance and certification specialists are up to date with the latest requirements and best practices
- Identify potential risks and develop strategies to mitigate them in order to maintain compliance with HUD's rules and regulations
- Assist in the preparation of compliance reports and documentation to ensure accuracy and completeness
- Conduct annual and interim recertification appointments.
Customer Service Associate
FirstEnergy
11.2021 - 07.2023
- Conducted negotiations
- Setting up payment arrangements/agreements
- Processing forms, orders, and documents
- Data Entry
- Coordinating with other departments to resolve customer issues and ensure customer satisfaction
- Identifying and implementing process improvements to enhance customer service efficiency and satisfaction.
Sale and Marketing Associate
Spectrum
09.2021 - 11.2021
- Account management
- Develop and implement innovative sales and marketing strategies to increase customer acquisition and revenue growth
- Conduct market research to identify potential customer segments and develop targeted marketing campaigns to reach them effectively
- Analyze sales data and provide insights to improve sales strategies and customer targeting
- Assisting in the creation and implementation of customer satisfaction surveys to gather feedback and improve customer experience.
Customer Service Associate
DialAmerica
11.2018 - 08.2021
- Identify opportunities for upselling and cross-selling to increase revenue
- Identify customer pain points and provide solutions to increase customer satisfaction
- Collaborate with the sales team to identify potential upselling opportunities and provide recommendations to increase revenue
- Conduct outbound calls to existing customers to promote new products and services
- Utilize CRM software to track customer interactions and update customer accounts with relevant information
- Provide training and support to new customer service associates to ensure they have the necessary skills and knowledge to effectively assist customers.
Education
High School Diploma -
Buchtel High School
05.2018
Skills
- Customer Service
- Change Management
- Active Listening
- Negotiation
- Public Speaking
- Data Entry
- Time Management
- Stress Management
- Experience with Microsoft office
- Experience with HRIS
- Empathy
- Diversity and Inclusion
- Regulatory Compliance
- Eviction Prevention
- Housing Policy Understanding
- Landlord-Tenant Mediation
- Affordable Housing
- Attention to Detail
Personal Information
Title: HR Coordinator & Hiring Manager
Certifications:
National Center for Housing Management
Enterprise Income Verification Specialist (EIVS), 11/2023
National Center for Housing Management Tax Credit Specialist (TCS), 11/2023
National Center for Housing Management
Certified Occupancy Specialist, 10/2023
Timeline
Decontamination Specialist
RRS PATIENT DECONTAMINATION LLC
01.2024 - Current
Hiring Manager
TurnServ
12.2023 - Current
HR Coordinator
KBS-KellermeyerBergensonsServicesLLC
12.2023 - 01.2024
Compliance/Certification Specialist
WilbethArlingtonHomes
09.2023 - 12.2023
Customer Service Associate
FirstEnergy
11.2021 - 07.2023
Sale and Marketing Associate
Spectrum
09.2021 - 11.2021
Customer Service Associate
DialAmerica
11.2018 - 08.2021
High School Diploma -
Buchtel High School
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