Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Marney Cohen

Chattanooga,NJ

Summary

Dynamic Customer Service Specialist with a proven track record at Horizon Stone LLC, excelling in complaint resolution and customer retention. Expert in coordinating promotional shipments and managing account receivables, ensuring client satisfaction and loyalty. Adept at providing price quotes and quality control, driving positive outcomes for both clients and the company.

Overview

11
11
years of professional experience

Work History

Customer Service Specialist

Horizon Stone LLC
08.2014 - Current


  • Educate customers on new products by coordinating shipment of promotional product materials such as catalogs and samples.
  • Facilitate building truckloads with customers
  • Address client product issues and concerns
  • Service company's co-owner account
  • Complete job registration requests for customers
  • Collaborate with accounting department to make bank deposits and manage account receivables

Education

Bachelor of Arts - Letters, Arts, And Sciences

The Pennsylvania State University
University Park, PA
08-1998

Skills

  • Complaint resolution
  • Price quotes
  • QC
  • Customer retention

Accomplishments

    Consistently attained 1M+ Sales every month by shipping truckloads 15K-30K per order

    Managed the majority of the company's customer portfolio, totaling over 100 accounts

Languages

Spanish
Limited Working

Timeline

Customer Service Specialist

Horizon Stone LLC
08.2014 - Current

Bachelor of Arts - Letters, Arts, And Sciences

The Pennsylvania State University

Similar Profiles

CREATE PROFILE