Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

MARNI AYERS

West Springfield,MA

Summary

Experienced program director skilled in strategic planning, operational leadership, and project management. Strong multitasking ability and expertise in managing projects from inception to completion. Deep understanding of providing support for individuals with mental and physical illnesses. Adept at leading cross-functional teams to meet business and program objectives. Proficient Program Director specializing in strategic planning, operational leadership, and improvements for projects. I am excited about an opportunity to bring many years of experience in industry to new position with long-term potential for growth and advancement.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Program Director

ServiceNet
Northampton, MA
06.2022 - Current

I currently oversee an Intensive Group Living Environment providing services to adult DMH Consumers. My role entails hiring, training, supervising, and motivating staff in a strength-based culture. I am actively involved in evaluating the program's effectiveness and formulating strategic solutions for overall improvement. My responsibilities include responsible for budgeting program operations and ensuring strict adherence to the budget. In addition, I collaborate closely with state agencies and providers to assess and monitor consumer needs and progress. My primary focus is on guaranteeing the successful functioning of the program and delivering the utmost value to the organization and program participants.

Project Manager

Inflexion Management Sciences
Silver Spring, MD
01.2017 - 01.2022

Responsibilities included:

- Leading overall project planning and implementation while following established policies and procedures.

- Assisting in defining project goals, scope, and deliverables for a smooth workflow.

- Overseeing task delegation, team coordination, and schedule creation for timely project completion.

- Evaluating project progress and communicating necessary changes to the team and customers.

- Improving productivity and engagement through effective communication.

- Optimizing operational efficiency through well-defined plans with clear duties and accountability.

Therapeutic Training and Support

Brightside
Holyoke, MA
01.2014 - 01.2017

Responsibilities included:
- Building trust with clients and developing evidence-based intervention strategies in mental health settings.

- Providing emotional support, and encouraging social interaction.

- Implementing therapeutic strategies, monitoring progress, and offering emotional guidance.

- Evaluating client needs and creating personalized treatment plans.

- Providing education, support, and advocacy in the Special Education process, including attending IEP meetings and recommending school-based services based on the child's needs.

Intensive Care Coordination

Behavioral Health Network
Springfield, MA
01.2010 - 01.2014

Responsibilities included:
- Providing support and advocacy to families and children with mental illness using the strength-based Wraparound method.
- Tailoring education to meet specific family needs.
- Creating personalized treatment plans and coaching caregivers.
- Building positive relationships with individuals and families.
- Providing crisis intervention to prevent chronic hospitalizations.

Outreach Case Manager and Supervisor

Center for Human Services
Springfield, MA

Responsibilities included:
- Coordinating and providing safe, timely, and client-centered care. - Providing crisis intervention.

- Assisting clients in achieving wellness and autonomy.

- Establishing effective relationships with outside providers and agencies.

- Assessing clients' needs and coordinating services and resources.

- Organizing workflow and monitoring employee productivity. - Providing constructive feedback and coaching to employees. - Managing client finances and administering medication.

Case Manager

Hampden County Sheriff's Department
Ludlow, MA

Responsibilities included:

-Assessing inmates' needs through interviews and criminal history reviews to create tailored rehabilitation plans.
- Facilitating access to educational, vocational, and substance abuse programs.
- Monitoring inmate progress, adjusting plans as needed.
- Serving as a liaison between inmates, prison staff, and external agencies.
- Maintaining detailed case files and implementing risk assessment tools. - Leading group counseling sessions and coordinating with parole officers for re-entry support.

Education

Bachelor of Science - Criminal Justice And Psychology

Westfield State University
Westfield, MA
01-2001

Skills

  • Operations Management
  • Team Collaboration
  • Counseling & Treatment
  • Staff Development
  • Strategic Planning
  • Partnership Development
  • Budgeting and Financial Management
  • Medication Administration
  • Special Education Advocacy
  • Deescalation and Motivational Interviewing

Certification

  • CRP and First AID, 2026
  • Medication Administration Program, 2026
  • Board Certified Advocate in Special Education, BCASE

References

Tina Dulaney, Program Manager, CHD  413-204-5537

Dorothy McClintock, PHD, CEO of Inflexion Management Sciences, LLC  301-526-0006

Alicia Kuzia, Clinical Supervisor, ServiceNet  413-672-1242

Timeline

Program Director

ServiceNet
06.2022 - Current

Project Manager

Inflexion Management Sciences
01.2017 - 01.2022

Therapeutic Training and Support

Brightside
01.2014 - 01.2017

Intensive Care Coordination

Behavioral Health Network
01.2010 - 01.2014

Outreach Case Manager and Supervisor

Center for Human Services

Case Manager

Hampden County Sheriff's Department

Bachelor of Science - Criminal Justice And Psychology

Westfield State University
  • CRP and First AID, 2026
  • Medication Administration Program, 2026
  • Board Certified Advocate in Special Education, BCASE
MARNI AYERS