Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marni Starcher

Baker,FL

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

15
15
years of professional experience

Work History

Sales Manager

Ulta
Pace , FL
02.2023 - Current
  • Managed daily operations of sales department, including supervision of staff members.
  • Tracked monthly sales to generate reports for business development planning.
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Established relationships with key clients, while maintaining existing customer base.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.
  • Achieved company growth and brand development through market expansion and sales.
  • Analyzed business and sales targets using critical problem-solving skills.

Assistant Store Manager

Ross Dress for Less
Pensacola, FL
01.2022 - 02.2023
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Oversaw aspects of maintenance, inventory, and daily activity management.
  • Maintained inventory by checking merchandise to determine levels.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.

Store Manager

Bealls Outlet
Pensacola, FL
04.2009 - 12.2021
  • Recruited, trained and supervised new employees.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Resolved customer complaints in a timely manner.
  • Created weekly work schedules for store personnel.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Managed daily banking activities such as deposits and withdrawals.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Updated and maintained store signage and displays.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Updated POS system with new products and promotional offers.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.

Education

High School Diploma -

William T. Dwyer High School
West Palm Beach, FL
06-1998

Skills

  • Key Account Development
  • Staff Management
  • Lead Generation
  • KPI Tracking
  • Sales Reporting
  • Strategic Planning
  • Business Planning
  • Product Knowledge
  • Operations

Timeline

Sales Manager

Ulta
02.2023 - Current

Assistant Store Manager

Ross Dress for Less
01.2022 - 02.2023

Store Manager

Bealls Outlet
04.2009 - 12.2021

High School Diploma -

William T. Dwyer High School

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Marni Starcher