Marnica Jeanpierre
The Colony,TX
Summary
Customer-focused sales professional with a proven track record of delivering exceptional service and driving revenue growth. A top 20 sales performer nationally, recognized at the Winners Circle in the Bahamas for outstanding achievements at Cox Communications. Consistently exceed sales goals and customer service survey results. Possesses extensive experience in inbound sales and customer service roles across diverse industries. Holds a General Lines P&C license.
Overview
17
17
years of professional experience
Work History
Customer Care Advisor
Hippo Insurance
Irving, TX
06.2018 - 12.2022
- Recognized for consistently exceeding customer satisfaction targets, achieving a 95% positive survey rating.
- Collaborated with cross-functional teams to ensure seamless customer experiences, contributing to a 20% increase in repeat business.
- Utilized strong communication skills to explain complex policy details and coverage options effectively.
- Identified customer needs and provided appropriate solutions.
Inbound Insurance Sales Specialist
Liberty Mutual
Plano, TX
12.2015 - 01.2018
- Achieved a top 20 national sales ranking, resulting in being honored at the Winners Circle for outstanding sales performance.
- Leveraged in-depth product knowledge to recommend tailored insurance solutions to inbound leads.
- Exceeded quarterly sales targets by 30% through consultative selling and a deep understanding of customer needs.
- Closed sales by building rapport and overcoming objections.
- Developed creative strategies for upselling and cross-selling products and services.
Inbound Sales Representative
Cox Communications
Las Vegas, NV
03.2013 - 10.2015
- Ranked within the top 5% of sales representatives nationwide, earning a place at the prestigious Winners Circle event in the Bahamas.
- Engaged with potential customers via inbound calls to promote and sell cable and internet services.
- Assisted customers with placing orders over the phone or online.
- Participated in regular training sessions on sales techniques and best practices.
- Consistently exceeded monthly sales quotas by 25%, contributing to the team's overall success.
Inbound Customer Specialist
AT&T
Metairie, LA
12.2007 - 02.2012
- Recognized for achieving a 97% call resolution rate and a consistent top 10 ranking in customer satisfaction surveys.
- Managed high call volumes to assist customers with inquiries, billing concerns, and technical support.
- Awarded "Customer Service Star" for consistently delivering exceptional customer experiences.
- Identified customer needs and provided appropriate solutions.
- Worked collaboratively with colleagues across multiple departments on complex cases.
- Contributed ideas for improving existing processes related to customer care services.
Sales Representative
Sears
Gretna, LA
12.2005 - 07.2007
- Achieved top 10% sales ranking nationally for mattress department sales.
Provided expert product knowledge to customers, resulting in a 30% increase in average transaction value.
Consistently met and exceeded individual sales targets, contributing to a 15% increase in department revenue. - Identified opportunities for cross-selling additional products and services.
- Answered inquiries from prospective customers regarding features of products and services offered.
Education
Bachelor of Science - Business Managment
Western Governors University
Salt Lake City, UT05.2019
Skills
- Sales Proficiency
- Product and Service Sales
- Sales Quota Understanding
- Performance Metrics
- Salesforce CRM
- Sales and Upselling
- Customer Relationship Management
Licenses
- General Lines P&C License
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Customer Care Advisor
Hippo Insurance
06.2018 - 12.2022
Inbound Insurance Sales Specialist
Liberty Mutual
12.2015 - 01.2018
Inbound Sales Representative
Cox Communications
03.2013 - 10.2015
Inbound Customer Specialist
AT&T
12.2007 - 02.2012
Sales Representative
Sears
12.2005 - 07.2007
Bachelor of Science - Business Managment
Western Governors University
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