Marnie Allen
Gig Harbor,WA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact. A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry and money handling. Capable of quickly memorizing product details and fostering strong customer relationships. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Manager, Sales and Customer Support
Peninsula School District
Gig Harbor, WA
06.2022 - 04.2024
- Supported sales team members to drive growth and development.
- Directed and coordinated products, services and sales activities.
- Conducted regular meetings with sales teams to provide feedback, motivate employees and discuss progress towards goals.
- Supervised cash handling processes to ensure accuracy of transactions.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Maintained a safe working environment by enforcing safety regulations.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Ensured compliance with all safety regulations throughout the store premises.
- Provided training to new employees on company policies and procedures.
Grocery Team Member
Walmart
Sandpoint, ID
11.2017 - 02.2021
- Completed price changes on store items quickly and accurately.
- Performed weekly inventory counts of stocked items and reported discrepancies to management team.
- Checked expiration dates on food items regularly to ensure quality standards were met.
- Organized backroom stock areas for efficient retrieval of products during order fulfillment process.
- Stocked shelves with merchandise and rotated products to ensure freshness.
- Collaborated with team members to determine appropriate solutions for customer requests or problems.
- Adhered to safety policies while operating equipment such as hand truck or pallet jack.
- Verified that all incoming shipments were accurate according to purchase orders.
- Assisted customers in locating items, answered questions about product features and prices.
- Followed proper sanitation procedures when preparing food for sale or stocking shelves with food products.
- Maintained cleanliness standards throughout the store including mopping floors, washing windows, dusting shelves, and cleaning restrooms.
- Processed special orders from customers in an expedient manner.
- Provided excellent customer service by greeting customers, responding to inquiries, and resolving complaints in a professional manner.
- Ensured that all displays were properly merchandised with correct signage, pricing information, promotional materials.
- Stocked product and maintained product displays according to merchandising standards, vendor contract terms and planograms.
- Greeted store customers and assisted with product location, loading or unloading heavy items and retrieving out-of-reach items.
- Operated forklift, flatbed and hand jack to receive, rotate and replenish products.
- Followed safety and sanitation procedures to provide quality services and products for customers.
- Identified items for reordering and replenishment and reported merchandise needs to Grocery Manager.
- Cleaned shelves and restocked with new inventory when products stock ran low.
- Answered questions and inquiries per shift regarding products, prices and availability.
- Followed company guidelines for cleaning and sanitizing work surfaces and equipment.
- Examined grocery products to immediately remove from stock expired or spoiled items, adhering to "first in, first out" rule.
- Escorted customers to appropriate aisles or shelves to assist with purchasing decisions.
- Followed safety procedures for handling and disposing of hazardous materials.
- Conducted regular cleaning tasks, including sweeping, mopping, and dusting.
- Identified and quickly handled spill clean-up.
- Updated pricing information and placed sale tags on designated items.
- Conducted inventory checks to maintain optimal stock levels and minimize waste.
- Greeted customers to determine wants or needs.
Hospitality Team Member
Holiday Inn Express Hotel Suites
Sandpoint, ID
02.2015 - 11.2017
- Assisted guests with check-in and check-out procedures as needed.
- Conducted regular audits of front desk operations to ensure compliance with established standards.
- Participated in monthly inventory counts to ensure accurate stock levels are maintained.
- Stocked supplies at the front desk such as forms, stationery items, brochures.
- Provided information about the hotel's amenities, services and surrounding areas to guests.
- Ensured that all safety protocols were followed at the front desk area.
- Performed administrative duties such as filing documents, preparing correspondence.
- Assisted with room reservations, changes and cancellations.
- Verified accuracy of billing invoices prior to submitting them for payment processing.
- Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
- Resolved customer complaints in a timely manner while following company policies and procedures.
- Maintained daily records of room availability and rates.
- Balanced end-of-shift reports on a daily basis to ensure accuracy of transactions.
- Processed payments from customers for room charges and incidentals.
- Greeted guests in a professional and friendly manner.
- Managed cash drawer according to established accounting guidelines.
- Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
- Followed safety regulations when handling hazardous materials such as cleaning agents or chemicals.
- Ensured that all guest requests were met promptly, courteously and efficiently.
- Assisted in training new front desk clerks on proper procedures and protocols.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Arranged special accommodations for guests to enhance visitor experiences.
- Input customer data into reservation systems and updated to reflect room changes.
- Helped patrons find entertainment and sporting events, making reservations, and enhancing customer experience.
- Showed off dining areas, pool, spa, and fitness center to prospective and current guests.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
- Issued room keys and escort instructions to bellhops.
- Bussed tables efficiently throughout shift ensuring that dishes were properly sanitized before reuse.
- Monitored temperatures of hot foods throughout shift to ensure freshness.
- Set up buffet area according to restaurant standards.
- Stocked beverages, coffee pots and other supplies in the dining area as needed.
- Adhered to sanitation guidelines when handling food products during preparation process.
Ski Resort
Schweitzer Mountain
Sandpoint, ID
11.2003 - 04.2009
- Delivered food orders promptly and courteously.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Prepared drinks according to standard recipes.
- Stayed informed about daily specials, new menu items, promotions.
- Maintained records of transactions made during shift as required by law or company policy.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Education
Real Estate
Rockwell Institute of Real Estate
Redmond, WA01-1997
Real Estate
Mykutt School of Real Estate
Fife, WA01-1990
High School Diploma -
Peninsula High School
Gig Harbor, WASkills
- Customer Retention Strategies
- Operations Management
- Customer Service
- New Hire Onboarding
- Goal Setting
- Problem-Solving
- Sales Forecasting
- Price Schedules
- Inventory Management
- Staff Training and Development
- Problem-solving aptitude
- Decision-Making
- Attention to Detail
- Price Structuring
- Effective Communication
- Sales plan implementation
- Self Motivation
- Excellent Communication
- Client Relationship Management
- Guest Relation
- Health Code Compliance
- Supply Restocking
- Cleaning and sanitizing
- Upselling strategies
- Concierge support
- Reservation Management
- Event preparation
- Safe alcohol service
- Food safety knowledge
- Cash Handling
- Payment Processing
- Front Desk Management
- Concierge services
- Guest Reception
- Payment Collection
- Data Entry
- Guest Registration
- Food Preparation
- Computer Skills
- Sales Targeting
- Sales Records Management
- Task Prioritization
- Professional Demeanor
Accomplishments
- Exceed daily targets of production expectations
Certification
- Real Estate License 1990/1997
Strengths
- Customer Service , Hospitality Professional.
Timeline
Manager, Sales and Customer Support
Peninsula School District
06.2022 - 04.2024
Grocery Team Member
Walmart
11.2017 - 02.2021
Hospitality Team Member
Holiday Inn Express Hotel Suites
02.2015 - 11.2017
Ski Resort
Schweitzer Mountain
11.2003 - 04.2009
Real Estate
Rockwell Institute of Real Estate
Real Estate
Mykutt School of Real Estate
High School Diploma -
Peninsula High School
- Real Estate License 1990/1997
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