Marnie Derr
Kutztown,PA
Summary
Results-driven professional known for exceptional problem resolution and effective communication strategies. Experienced in managing diverse teams and enhancing customer satisfaction through collaborative efforts and feedback-driven improvements.
Overview
6
6
years of professional experience
2025
2025
years of post-secondary education
Work History
Dance Instructor
Dance Fusion Performing Arts Studio
Allentown, Pennsylvania
06.2023 - Current
- Instructed students in the basics of various dance styles such as ballet, jazz, hip-hop, tap and contemporary.
- Designed engaging dance lesson plans for diverse age groups and skill levels.
- Developed choreography for group routines, fostering teamwork among students.
- Organized performance showcases to celebrate student progress and creativity.
- Coordinated and supervised rehearsals, ensuring high-quality performances. to ensure the quality of performances.
- Evaluated student performance to provide constructive feedback for improvement.
- Mentored junior instructors, improving teaching techniques and classroom management.
- Collaborated with parents to discuss student development and address concerns.
- Upheld studio guidelines and legal requirements for dancer and staff protection.
Customer Experience Coordinator
Weis Markets Inc
Kutztown, Pa
06.2020 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Managed customer inquiries through various communication channels effectively.
- Maintained up-to-date knowledge of company products and services to provide accurate information to customers.
- Facilitated product selection, ordering, returns, and refunds to enhance customer satisfaction.
- Addressed and resolved customer complaints promptly to maintain service quality.
- Assisted customers with returning items and understanding applicable policies.
- Provided technical support to customers via phone or online chat channels.
- Monitored customer feedback through surveys and phone calls.
- Identified and proposed enhancements to the customer experience process for increased efficiency.
- Supported cross-functional teams in developing policies that enhance the customer experience.
- Managed check-out operations and upheld high standards of customers service.
Education
Bachelor of Arts - History
Kutztown University of Pennsylvania
Kutztown, PA 08.2023 - 01.2026
Kutztown Area Senior High School
Kutztown, PASkills
- Lesson planning
- Choreography development
- Performance evaluation
- Customer service
- Team collaboration
- Communication strategies
- Problem resolution
- Time management
- Software navigation
- Conflict mediation
Timeline
Bachelor of Arts - History
Kutztown University of Pennsylvania
08.2023 - 01.2026
Dance Instructor
Dance Fusion Performing Arts Studio
06.2023 - Current
Customer Experience Coordinator
Weis Markets Inc
06.2020 - Current
Kutztown Area Senior High School