Open To Work
Marnie Jones
Technical Support Professional, Project Manager and Revenue Cycle Specialist
Susanville,CA
Work Preference
Summary
Project Manager and Revenue Cycle Specialist with over 13 years of expertise in EHR implementation and revenue cycle management. Medical Billing expert skilled in navigating the complex billing and payment processes for Medicaid and Medicare. Adept at leading transformative healthcare projects, crafting innovative training workshops, and developing tailored solutions to enhance operational efficiency. Fosters a culture of continuous improvement and collaboration, leading by example and ensuring effective communication across all levels of an organization.
Overview
27
27
years of professional experience
Work History
Project Manager
Therapy Brands
01.2023 - 03.2024
- Supported enterprise implementation of EHR for Mental Health and Addiction
- Subject Matter Expert in Revenue Cycle Management
- Developed custom forms and routines using FormDesigner, SQL Management Studio, and HTML, improving system functionality and user experience
- Tenacious problem-solver skilled in analyzing claim denials, identifying the root causes and developing strategies to address and resolve them
- Effectively communicated with payers, clearinghouses, providers and other stakeholders to ensure smooth claim processing and timely payments
- Provided valuable insights into the revenue cycle, helping providers make informed decisions to optimize their financial performance
Project Manager
The Echo Group
10.2017 - 12.2022
- Led full clinical and fiscal implementation of EHRs ShareCare, Clinicians Desktop, Revenue Manager and EchoVantage
- Successfully designed and configured the new revenue cycle in the EchoVantage EHR for 54 Echo Group customers
- Planned, designed and presented clinical and fiscal customer training using curriculum maps, custom agendas and training packages that follow the requirements for CE accreditation
- Coached and guided organizations on proper CPT, HCPCS and DX coding and required modifiers, streamlining the denial process and reducing denials by 35%
- Organized and moderated Project Planning and Business Process Workshops to document and provide valuable analysis and recommendations for implementing the EHR with custom clinical and revenue cycle solutions
- Invited to speak at The Echo Group's annual Peer to Peer conference
- Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance
Implementation Specialist
The Echo Group
02.2011 - 10.2017
- Collaborated with Project Managers to implement ShareCare, a billing and reporting engine specific to California Counties
- Lead trainer and instructor for enterprise projects, creating detailed training plans, curriculum and course content
- Assisted Project Managers and agency staff in configuring ShareCare and creating user accounts with appropriate permissions
- Interacted with internal and external customers to understand business needs and translate into requirements and project scope
- Identified patterns and trends in large data sets and provided actionable insights
- Deployed predictive analytics models to forecast future trends
- Analyzed data to identify root causes of problems and recommend corrective actions
Software Support Specialist
Lassen County Dept. Of Health & Human Services
06.2009 - 02.2011
- Assisted in the creation of product documentation and user guides, enabling staff to better understand software functionality and features
- Participated in ongoing professional development opportunities, ensuring continuous growth as a Software Support Specialist
- Provided guidance on Medicaid and Medicare billing. Also advised on state reporting including Cost Reports and audits
- Conducted thorough troubleshooting to accurately diagnose software problems and provide timely solution
- Acted as a liaison between staff and leadership as well as vendors
- Enhanced team efficiency by implementing the clinical EHR software (ShareCare and Clinician's Desktop)
- Provided consultation to leadership team on EHR use and development
Store Manager
Edge Wireless (AT&T)
09.2002 - 07.2006
- Directed daily operations to enhance customer satisfaction and store performance
- Increased mobile phone sales and service by 89% in the first year. Doubled size of store and number of staff.
- Managed 5 staff members
- Trained and mentored staff to ensure adherence to company policies and service standards
- Analyzed sales data to identify trends, driving strategic initiatives for revenue growth
- Implemented sales program incentives
- Managed budget, balanced cash drawers, reconciled bank deposits
Senior Technical Support Professional
Gateway Computers
07.1997 - 11.2002
- Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems
- Maximized use of hardware and software by training users and interpreting instructions
- Gathered pertinent data, identified and evaluated options and recommended effective course of action to solve technical issues
- Evaluated system potential by testing compatibility of new programs with existing programs
- Reduced average ticket resolution time by implementing knowledge-sharing initiatives among team members
- Served as a subject matter expert, assisting colleagues with resolving difficult cases and sharing valuable insights
- Selected to receive a week long training course on passing the Microsoft Certified Professional (MCP) in Windows 2000 Server. After passing the exam, assisted staff in passing the exam through structured training sessions
Education
Bachelor of Science - Healthcare Administration
Purdue University
West Lafayette, IN 09.2025 - Current
Skills
Hardware and Software support
Network administration
Advanced troubleshooting
Training program management
Verbal and written communication
Friendly and patient
Analytical thinking
- Strategic planning
- Cross-functional teamwork
Business process consulting
Systems design documentation
Project planning and development
Coaching and mentoring
Medical billing
Denial resolution
Billing cycle expertise
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
CompTIA A+ Certification, October 1996
Microsoft Certified Professional (MCP) Windows 2000 Server, October 2000
Quote
"Argue for your limitations are sure enough they're yours."
Richard Bach
Timeline
Bachelor of Science - Healthcare Administration
Purdue University
09.2025 - Current
Project Manager
Therapy Brands
01.2023 - 03.2024
Project Manager
The Echo Group
10.2017 - 12.2022
Implementation Specialist
The Echo Group
02.2011 - 10.2017
Software Support Specialist
Lassen County Dept. Of Health & Human Services
06.2009 - 02.2011
Store Manager
Edge Wireless (AT&T)
09.2002 - 07.2006
Senior Technical Support Professional
Gateway Computers
07.1997 - 11.2002