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Summary
Overview
Work History
Education
Skills
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Marnie Jones
Open To Work

Marnie Jones

Technical Support Professional, Project Manager and Revenue Cycle Specialist
Susanville,CA

Work Preference

Work Type

Full Time

Location Preference

Remote

Important To Me

401k matchWork from home optionWork-life balanceCompany CulturePersonal development programs

Summary

Project Manager and Revenue Cycle Specialist with over 13 years of expertise in EHR implementation and revenue cycle management. Medical Billing expert skilled in navigating the complex billing and payment processes for Medicaid and Medicare. Adept at leading transformative healthcare projects, crafting innovative training workshops, and developing tailored solutions to enhance operational efficiency. Fosters a culture of continuous improvement and collaboration, leading by example and ensuring effective communication across all levels of an organization.

Overview

27
27
years of professional experience

Work History

Project Manager

Therapy Brands
01.2023 - 03.2024
  • Supported enterprise implementation of EHR for Mental Health and Addiction
  • Subject Matter Expert in Revenue Cycle Management
  • Developed custom forms and routines using FormDesigner, SQL Management Studio, and HTML, improving system functionality and user experience
  • Tenacious problem-solver skilled in analyzing claim denials, identifying the root causes and developing strategies to address and resolve them
  • Effectively communicated with payers, clearinghouses, providers and other stakeholders to ensure smooth claim processing and timely payments
  • Provided valuable insights into the revenue cycle, helping providers make informed decisions to optimize their financial performance

Project Manager

The Echo Group
10.2017 - 12.2022
  • Led full clinical and fiscal implementation of EHRs ShareCare, Clinicians Desktop, Revenue Manager and EchoVantage
  • Successfully designed and configured the new revenue cycle in the EchoVantage EHR for 54 Echo Group customers
  • Planned, designed and presented clinical and fiscal customer training using curriculum maps, custom agendas and training packages that follow the requirements for CE accreditation
  • Coached and guided organizations on proper CPT, HCPCS and DX coding and required modifiers, streamlining the denial process and reducing denials by 35%
  • Organized and moderated Project Planning and Business Process Workshops to document and provide valuable analysis and recommendations for implementing the EHR with custom clinical and revenue cycle solutions
  • Invited to speak at The Echo Group's annual Peer to Peer conference
  • Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance

Implementation Specialist

The Echo Group
02.2011 - 10.2017
  • Collaborated with Project Managers to implement ShareCare, a billing and reporting engine specific to California Counties
  • Lead trainer and instructor for enterprise projects, creating detailed training plans, curriculum and course content
  • Assisted Project Managers and agency staff in configuring ShareCare and creating user accounts with appropriate permissions
  • Interacted with internal and external customers to understand business needs and translate into requirements and project scope
  • Identified patterns and trends in large data sets and provided actionable insights
  • Deployed predictive analytics models to forecast future trends
  • Analyzed data to identify root causes of problems and recommend corrective actions

Software Support Specialist

Lassen County Dept. Of Health & Human Services
06.2009 - 02.2011
  • Assisted in the creation of product documentation and user guides, enabling staff to better understand software functionality and features
  • Participated in ongoing professional development opportunities, ensuring continuous growth as a Software Support Specialist
  • Provided guidance on Medicaid and Medicare billing. Also advised on state reporting including Cost Reports and audits
  • Conducted thorough troubleshooting to accurately diagnose software problems and provide timely solution
  • Acted as a liaison between staff and leadership as well as vendors
  • Enhanced team efficiency by implementing the clinical EHR software (ShareCare and Clinician's Desktop)
  • Provided consultation to leadership team on EHR use and development

Store Manager

Edge Wireless (AT&T)
09.2002 - 07.2006
  • Directed daily operations to enhance customer satisfaction and store performance
  • Increased mobile phone sales and service by 89% in the first year. Doubled size of store and number of staff.
  • Managed 5 staff members
  • Trained and mentored staff to ensure adherence to company policies and service standards
  • Analyzed sales data to identify trends, driving strategic initiatives for revenue growth
  • Implemented sales program incentives
  • Managed budget, balanced cash drawers, reconciled bank deposits

Senior Technical Support Professional

Gateway Computers
07.1997 - 11.2002
  • Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems
  • Maximized use of hardware and software by training users and interpreting instructions
  • Gathered pertinent data, identified and evaluated options and recommended effective course of action to solve technical issues
  • Evaluated system potential by testing compatibility of new programs with existing programs
  • Reduced average ticket resolution time by implementing knowledge-sharing initiatives among team members
  • Served as a subject matter expert, assisting colleagues with resolving difficult cases and sharing valuable insights
  • Selected to receive a week long training course on passing the Microsoft Certified Professional (MCP) in Windows 2000 Server. After passing the exam, assisted staff in passing the exam through structured training sessions

Education

Bachelor of Science - Healthcare Administration

Purdue University
West Lafayette, IN
09.2025 - Current

Skills

Hardware and Software support

Network administration

Advanced troubleshooting

Training program management

Verbal and written communication

Friendly and patient

Analytical thinking

  • Strategic planning
  • Cross-functional teamwork

Business process consulting

Systems design documentation

Project planning and development

Coaching and mentoring

Medical billing

Denial resolution

Billing cycle expertise

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification

CompTIA A+ Certification, October 1996

Microsoft Certified Professional (MCP) Windows 2000 Server, October 2000

Quote

"Argue for your limitations are sure enough they're yours."
Richard Bach

Timeline

Bachelor of Science - Healthcare Administration

Purdue University
09.2025 - Current

Project Manager

Therapy Brands
01.2023 - 03.2024

Project Manager

The Echo Group
10.2017 - 12.2022

Implementation Specialist

The Echo Group
02.2011 - 10.2017

Software Support Specialist

Lassen County Dept. Of Health & Human Services
06.2009 - 02.2011

Store Manager

Edge Wireless (AT&T)
09.2002 - 07.2006

Senior Technical Support Professional

Gateway Computers
07.1997 - 11.2002
Marnie JonesTechnical Support Professional, Project Manager and Revenue Cycle Specialist
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