Marnie McClain
Jacksonville
Summary
Professional with strong background in event support and logistics. Proven ability to enhance game day operations through effective communication, problem-solving, and multitasking. Highly adaptable team player focused on delivering results and maintaining high standards. Skilled in crowd management, customer service, and equipment setup. Reliable and responsive to changing needs and priorities.
Overview
4
4
years of professional experience
Work History
Adult Hockey Admin
Jacksonville Icemen
11.2024 - Current
- Assist with league schedules and team registrations.
- Serve as the primary point of contact for players, addressing inquiries regarding league rules, team management, and player conduct.
- Review player injuries, ensuring proper reporting and following up with medical professionals to ensure adherence to safety protocols.
- Administer player suspensions based on league violations, reviewing incident reports, and ensuring consistency in enforcement of suspensions and penalties.
- Conduct regular communication with players, team captains, and league officials to ensure the smooth operation of games, tournaments, and events.
- Coordinate the collection and maintenance of player medical waivers, ensuring all players meet health and safety requirements.
- Organize and facilitate league meetings, including rule reviews, scheduling discussions, and player feedback sessions.
- Assist in resolving conflicts between players or teams, fostering a positive and respectful atmosphere within the league.
- Monitor and track player behavior, ensuring compliance with league codes of conduct and disciplinary actions when necessary.
Game Day Operations Manager
Bold City Battalion
08.2023 - Current
- Oversee the day-to-day operations on game days, ensuring all logistics run efficiently for home games, including venue setup, equipment management, and coordination between teams, staff, and venue personnel.
- Capture and input live game statistics (goals, assists, penalties, shots, time on ice, etc.) into official game tracking systems, ensuring accuracy and real-time reporting for teams, coaches, fans, and media.
- Collaborate with broadcast teams to ensure live video streams and in-arena graphics are properly displayed, enhancing the fan experience.
- Coordinate with the scorekeeper, penalty box attendants, and timekeepers to ensure compliance with league rules and accurate game records.
- Work closely with team staff and league officials to ensure timely warm-ups, player introductions, and on-time puck drops.
- Maintain communication with the coaching staff during games to relay key stats and provide performance updates.
- Provide immediate troubleshooting for any issues related to live stats, game timing, or equipment malfunctions, ensuring minimal disruption to the game.
- Ensure proper coordination for fan engagement activities, such as in-game promotions, music, and on-ice events.
- Manage post-game logistics, including the breakdown of the arena setup and ensuring all equipment is properly stored for future events.
Recreation Assistant
City of Fort Myers
08.2021 - 06.2023
- Monitor children and adults during public open skating; rent skates to customers
- Assist with planning and managing events, including, but not limited to set up and removal of equipment, decorations, and food supplies
- Assist with onsite sports programs including but not limited to, set up and take down of sporting equipment
- Responsible for security and closing building
- Prepare and maintain records and reports
- Responsible for cash handling, as needed
- Provided exceptional customer service to patrons, addressing concerns and answering inquiries promptly.
- Assisted in recruitment and hiring of new recreation staff.
- Maintained a safe and clean facility, ensuring a positive environment for all users.
- Provided feedback and guidance to program participants regarding progress and development.
Education
BBA - International Business/ Sports Management
University of North Florida
Jacksonville, FL04.2027
Skills
- Customer Service
- Sales
- Customer Relationship Management (CRM)
- Strong communication skills
- Equipment care proficiency
- Problem-solving
- Teamwork and collaboration
- Attention to detail
- Multitasking Abilities
Affiliations
- University of North Florida Ice Hockey
Timeline
Adult Hockey Admin
Jacksonville Icemen
11.2024 - Current
Game Day Operations Manager
Bold City Battalion
08.2023 - Current
Recreation Assistant
City of Fort Myers
08.2021 - 06.2023
BBA - International Business/ Sports Management
University of North Florida
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