Marnie Norris

• Scheduling patients for PT and OT. Enter data. Referrals. Verification of insurance. Schedule. and reschedule appts. Offering recurring open spot . Place on our fill in and waitlist. send reports to doctors office. Answer phone . Check people in Take copays . Make folder for new patients .

• Answer calls, schedule patient appointments. Scan in documents. Take payments. Verify insurance. Clean hearing aids. Scan in referrals and shipping invoices.

• Scheduled guards for shows and followed up with reminder phone calls.
• Answered telephone calls to offer office information, answer questions and direct calls to staff.
• Build shows, assign shifts to guards. Adjust hours when needed. Take new hire pictures print badges for new hires.
• Help with restocking bins for future shows. Add shows to convention calendar. Filter applications through indeed, set up interviews, scanning, filing answer emails from guards. Scheduling shifts for no more than 40 a week for both Florida and Vegas offices

• Answer and transfer calls.
• Schedule appts for patients.
• Input demos from faxes.
• Scan in faxes daily.
• Confirm next day appointments. Administrator skills such as answer phones, schedule appointments.
• Record medical histories and schedule patients for hospitalization.
• Help with billing as well.
• Filing charts.
• Checking in patients

• Answer all incoming calls and transfer to appropriate department or team members Text on-call doctors regarding hospital calls
• Assemble patient packets between calls Set schedule for checking doctor in and out Call answering service every day
• Create daily schedule displaying doctors on-call status Run route report daily schedule appointments.

• Operated multi-line telephone system to manage incoming calls efficiently.
• Provided exceptional customer service by addressing inquiries and resolving issues promptly.
• Maintained accurate call logs and documentation for operational efficiency.
• Ensured compliance with hospital policies and procedures in all communication practices.
• Handled sensitive client information discreetly while protecting their privacy at all times.

Answer call place and make wake up calls

AS400

• Operated multi-line phone system to manage incoming and outgoing calls efficiently.

• Operated multi-line phone system to manage incoming and outgoing calls efficiently..
• Maintained accurate call logs to ensure effective communication and follow-up
• Trained new operators on phone systems and customer service protocols, improving team efficiency.
• Maintained a high level of professionalism while assisting callers in various situations, including emergencies and complaints.