Marnie Santos

Detailed oriented and fast moving retail expert with proven success at communicating effectively with customers and winning repeat business. Committed to selecting and delivering exact products customer needs, on time and in perfect condition. Reliable Sales assistance specializing in food service.

• Cultivated strong relationships with clients through consistent communication and timely follow-ups, resulting in repeat business.
• Enhanced client satisfaction by providing personalized shopping experiences based on individual styles and preferences.

• Reduced crisis response times by streamlining communication protocols and implementing efficient triage procedures.
• Enhanced client support by conducting thorough assessments and developing personalized intervention plans.
• Provided timely assistance to individuals in crisis, utilizing active listening skills and empathy to establish rapport quickly.
• Collaborated with multidisciplinary teams to create comprehensive care plans, addressing clients'' mental health, social, and emotional needs.
• Prevented further escalation of crises by effectively deescalating intense situations through skilled verbal interventions.
• Conducted post-crisis evaluations to identify areas for improvement, implementing necessary changes based on feedback from clients and staff members.
• Participated in relevant professional development opportunities to stay current with industry trends and enhance knowledge base as a Crisis Counselor.
• Coordinated with local emergency responders during critical incidents, facilitating seamless collaboration between multiple parties involved in resolving crises efficiently.
• Managed high-stress situations with a calm demeanor, providing the necessary support to both clients and team members during challenging times.
• Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
• Evaluated risk to client or others by gathering information and conducting assessments.
• Conversed with individuals in crisis which called or texted hotline for assistance.

• Enhanced student research skills by implementing a comprehensive information literacy program.
• Increased collaboration between teachers and library staff through regular communication and joint lesson planning sessions.
• Improved access to educational resources by maintaining a well-organized and up-to-date collection of print, digital, and multimedia materials.
• Promoted reading for pleasure among students, resulting in higher circulation statistics and greater enthusiasm for literature.
• Developed strong relationships with community partners to bring guest speakers, authors, and other experts into the school library setting.
• Implemented innovative technology tools within the library space, increasing student engagement and enhancing learning opportunities.
• Managed the acquisition, cataloging, processing, and weeding of library materials to ensure a relevant collection for all users.
• Provided professional development for faculty members on topics related to technology integration in the classroom, fostering increased teacher confidence in utilizing new tools.
• Established a welcoming environment within the library space that encouraged students to utilize its resources for both academic pursuits and personal interests.
• Partnered with classroom teachers to design research-based assignments aligned with curriculum standards and best practices in information literacy instruction.
• Monitored budget allocations effectively to ensure adequate funding was available for necessary resources and programming within the school library media center.
• Oversaw the selection of appropriate online databases and e-resources tailored specifically to meet the needs of students at various grade levels.
• Organized annual events such as book fairs or author visits that promoted literacy throughout the school community while also generating additional funds for resource acquisitions.
• Compiled monthly usage statistics reports that highlighted key trends relating to patron behavior patterns which informed future decision-making processes regarding resource allocation or service improvements within the media center setting.
• Served as an advocate for intellectual freedom by educating stakeholders about challenges surrounding censorship issues faced by libraries nationwide.
• Coordinated the integration of digital resources into the school''s learning management system, making materials easily accessible for students and teachers.
• Established a library volunteer program that provided opportunities for parents, community members, and older students to become involved in supporting the school library media center.
• Implemented a robust makerspace program within the library setting which fostered creativity, critical thinking, and collaboration among students.
• Developed customized reading lists tailored specifically to individual student interests in order to promote independent reading habits and boost overall literacy levels.
• Utilized social media platforms effectively as a means of communicating with stakeholders about upcoming events or new resource acquisitions within the school library media environment.
• Helped children select appropriate reading level library books.
• Organized library shelves, materials and equipment in clear, alphabetized order.
• Compiled and submitted library activity and performance reports for improved insight.
• Handled check-in and check-out process of library books and materials at circulation desk.
• Located library materials, resources and technologies to fulfill patron requests.
• Answered questions from patrons and helped to find desired materials.
• Developed library displays and implemented innovative outreach activities for improved community engagement.
• Inducted, informed and supported new users with thorough library orientations.
• Placed books on proper shelves when returned to circulation.
• Stayed up-to-date on library policies and procedures to smoothly enforce standards.
• Assisted patrons with printing and copying according to personalized requirements.
• Answered patron questions in-person or by phone regarding library services and resources.
• Collected and processed fines on overdue library materials.
• Maintained secure environment by monitoring visitors at front desk.
• Set up computer and digital device access, providing assistance with use and operation.
• Processed library card applications and maintained patron records with accurate contact information.
• Gained strong understanding of various methods for cataloging books and other materials.
• Collected fees, fines and donations for balanced library finances.
• Incorporated library services into lessons while also driving curiosity, engaging students and supporting lifelong learning.
• Maintained continuous knowledge of current and newly developed industry technology, making proactive suggestions to improve AV offerings and strategies.
• Worked with teachers to provide students with lifelong learning and research skills.
• Oversaw media, catalog and instructional areas.
• Organized library catalog, supplies, equipment and records.
• Introduced and implemented advanced media systems, collections and tools into traditional library system.
• Educated library patrons about policies for checking out materials and using resources.
• Captured and distributed video of company events and workshops for publication on company website and social media pages.

• Enhanced student comprehension by incorporating interactive and hands-on learning activities.
• Collaborated with fellow teachers to develop interdisciplinary lessons that fostered critical thinking skills.
• Boosted students'' reading abilities through targeted literacy instruction and personalized support.
• Developed strong relationships with parents, fostering open communication and involvement in their child''s education.
• Assessed student progress regularly, adjusting instructional strategies to meet individual needs and improve overall performance.
• Implemented a positive classroom management system, promoting a supportive learning environment conducive to academic success.
• Contributed to school-wide initiatives, collaborating on committees focused on curriculum development and improvement.
• Led extracurricular clubs and activities for students, fostering a well-rounded educational experience beyond the classroom setting.
• Promoted inclusivity within the classroom by adapting lesson plans and content materials for diverse learners.
• Used data-driven instruction to identify areas of improvement in student performance, implementing targeted interventions as needed.
• Served as a reliable point of contact for parents regarding concerns or updates on academic progress, ensuring consistent communication between home and school environments.
• Championed professional development opportunities within the teaching staff, participating in workshops and seminars aimed at improving pedagogical practices in the classroom setting.
• Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
• Supported students in developing social skills through structured activities and positive reinforcement techniques.

• Boosted student interest by incorporating diverse teaching methods and engaging activities in the curriculum.
• Enhanced critical thinking skills through debates, group projects, and problem-solving exercises.
• Collaborated with colleagues to develop interdisciplinary lessons, fostering a comprehensive understanding of social studies topics.
• Implemented differentiated instruction strategies to accommodate varying learning styles and abilities within the classroom.
• Maintained accurate records of student attendance, assignments, assessments, and report cards for administrative purposes.
• Organized field trips to historical sites and museums to create immersive learning experiences that complemented classroom instruction.
• Developed strong rapport with students by creating an inclusive classroom environment that encouraged participation from all learners.
• Participated in professional development workshops and conferences to stay current on best practices in middle school education.
• Contributed to the development of school improvement plans by identifying areas where additional resources or support were needed.
• Evaluated student performance using district-wide standardized tests as well as formative assessments designed specifically for social studies content knowledge.
• Enhanced learning experiences by incorporating specialized tools and resources tailored to the needs of special education students.
• Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
• Established and supported positive educational environment for student learning.
• Created lesson plans and made adjustments based on overall class performance throughout year.
• Established and communicated clear learning objectives and expectations to students.
• Planned and implemented integrated Social Studies lessons to meet Common Core Curriculum Standards.
• Conducted regular parent-teacher conferences to keep parents informed of student progress.
• Encouraged consistent classroom attendance and managed student behavior using constructive criticism.
• Gave assignments, graded work and regularly discussed performance with students.
• Developed instructional aids for classroom use and encouraged student participation.
• Educated students regarding national and global social issues and influencing factors.
• Maintained awareness of relevant current events and quickly incorporated study into curriculum.
• Met or exceeded course and student performance goals.
• Devised lesson plans reflecting student educational, cultural and language diversity.
• Utilized technology to enhance student education and grasp of materials.
• Planned learning activities that provided students with opportunities to observe, question and investigate social studies topics.
• Attended department meetings to develop and update course curricula.
• Established and communicated clear objectives for all educational activities.
• Proctored quizzes, tests and standardized examinations.
• Used computers, audio-visual aids and other equipment to supplement presentations.
• Discussed important historical figures, dates and events which helped shape modern world.
• Completed documentation of attendance, grades and other required details.
• Implemented prepared lesson plans in established classrooms.
• Consulted with teachers in other disciplines to identify and adopt successful instructional strategies.
• Helped students develop important learning skills and good study habits useful in trade school or college education.
• Implemented differentiated instruction to meet needs of diverse learners.
• Devised and implemented classroom management strategies, maintaining safe and pleasant learning environment.
• Communicated with parents and guardians regarding student progress and behavioral issues.
• Administered and interpreted assessment results to determine learners' challenges.
• Established positive rapport with all students and parents through home calls, emails and Parent Teacher Club.
• Utilized group and hands-on learning experiences for proficient teacher evaluation score.