Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Marnie Stone

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude, communication, and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance while increasing community access to services. Ability to write and speak in a clear and engaging way.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Senior Director of CFS Connections

My Health My Resources Tarrant County
12.2015 - Current
  • Serve on Senior level management team for Child & Family Services division which serves expectant families and those with children birth to age 17 in 18 counties, providing a variety of programming including prevention activities and intervention for developmental delays, disabilities, and behavioral health challenges.
  • Develop detailed plans, strategies, and implementation based on broad guidance and direction from Chief of Child & Family Services. Direct design and execution of transformation initiatives to drive performance, optimization and growth opportunities.
  • Oversee and support Child & Family Services Access to Care operations, serving expectant families and those with children from birth through age 17 with behavioral health challenges. Includes Help Me Grow and Help Me Thrive Navigation teams serving 18 counties.
  • Oversee and support Child & Family Services Family Engagement & Groups programs, serving expectant families and those with children from birth through age 17 with evidence-based and best practices programming in 18 counties.
  • Supervise Child & Family Services Talent Acquisition & HR operations processing team which interacts with agency HR department. Oversee processes including job description development, posting, recruiting, compensation, and hiring. Review applications and resumes of all incoming new staff candidates selected by hiring managers prior to hire.
  • Meet with department Directors and provide support to attain division and department goals.
  • Partner with other upper management and teams to drive successful projects and workflows.
  • Oversee monitoring and coordination of workflows to optimize service delivery and resources.
  • Maintain professional demeanor by staying calm when addressing unhappy or angry staff and families.
  • Define clear targets, objectives, and implementation plans and communicate well to other team members.
  • Recruit, interview, and hire upper managers and supervise and support them.
  • Streamline and monitor processes to alleviate overdue compliance activities.
  • Foster work culture of collaboration and inclusion to increase morale and reduce turnover.
  • Drive strategic improvements to enhance operational department efficiencies.

Director of Business Relations

Therapy 2000
06.2013 - 12.2015
  • Directed and managed staff and processes for referrals and intake, authorizations and billing for 6 divisions across Texas.
  • Developed and implemented project initiatives to improve outcomes and processes as directed by executive leadership.
  • Worked closely with executive leadership to guide operational strategy in the business office.
  • Monitored office workflow and administrative processes to keep operations running smoothly and optimize resources.
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Assisted in recruiting, hiring and training of team members.
  • Trained new and current employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist department staff and maintain excellent customer service.
  • Reported issues to higher management with great detail.

Service Coordinator

Life Path Systems
08.2012 - 06.2013
  • Served bilingual families by conducting intakes and needs assessments, providing developmental evaluations, and providing case management services. Worked in inter- and transdisciplinary team setting.
  • Communicated with clients and service providers to provide updates on work progress.
  • Resolved customer complaints and issues to drive satisfaction, loyalty, and referrals for friends and family.
  • Coordinated and monitored service activities to confirm work met all requirements.
  • Assessed customer needs and developed solutions to meet needs.
  • Maintained accurate records and full compliance with government regulations and agency guidelines.
  • Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
  • Developed and maintained database of service providers and vendors for easy and quick access to list of qualified providers for external referrals.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Met performance targets consistently.

Vice President of Early Childhood Intervention

Launchability
05.1998 - 06.2012
  • In my tenure with Launchability (formerly Special Care & Career Services), I served as an Early Intervention Specialist (certified)/Family Service Coordinator. Assistant Director, and Program Director prior to serving as a VP.
  • Facilitated timely early intervention services to qualifying children birth to 3 years old. (3,000 children/year.)
  • Monitored industry trends, keeping current on latest changes and competition in industry.
  • Established performance goals for department and provided methods for reaching milestones.
  • Led development of strategic marketing plans to raise awareness and drive growth.
  • Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
  • Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
  • Established and maintained strong relationships with customers, vendors, and strategic partners.
  • Managed financial, operational, and human resources to optimize program performance.
  • Represented organization at conferences, events, and fund-raising activities.
  • Collaborated with legal, accounting,and other professional teams to review and maintain compliance with regulations.
  • Devised and presented business plans and forecasts to board of directors.
  • Identified opportunities to improve business process flows and productivity.
  • Collaborated with senior management to develop strategic initiatives and long term goals.
  • Evaluated program metrics and developed improvement plans.
  • Assisted Development Department in preparation of funding proposals, grants, and reporting.
  • Developed and tracked program budget in conjunction with Chief Financial Officer, including annual grant application and other funding proposals.
  • Managed program audits by funding sources.
  • Managed recruiting, hiring and termination decisions for 130 staff.
  • Supported and managed employees to maximize productivity while training staff on best practices and protocols.
  • Supervised managers, including coaching, mentoring and developing and implementing professional and performance plans. Clarified roles, responsibilities, and expectations of staff.
  • Established performance goals for program and outlined processes for achievement.
  • Identified and resolved issues between employees, promoting better collaboration and mutual respect.
  • Demonstrated proficient and excellent leadership skills to motivate employees and build competent teams.

Education

Bachelor of Arts - Journalism

Baylor University
Waco
12.1988

Skills

  • Communication Expertise
  • Collaborative Leadership
  • Process Improvement
  • Conflict Resolution
  • Time Management

Certification

Early Intervention Specialist

Infant Family Specialist

Languages

Spanish
Limited Working

Timeline

Senior Director of CFS Connections

My Health My Resources Tarrant County
12.2015 - Current

Director of Business Relations

Therapy 2000
06.2013 - 12.2015

Service Coordinator

Life Path Systems
08.2012 - 06.2013

Vice President of Early Childhood Intervention

Launchability
05.1998 - 06.2012

Bachelor of Arts - Journalism

Baylor University

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Marnie Stone