Summary
Overview
Work History
Education
Timeline
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Marnie Sussex

Clover,South Carolina

Summary

I have worked in many fast paced places that have taught me great people skills, and how to deal with tasks under pressure. The most important thing of any job is to make others satisfied, no matter what the job is. My goal is to continue to help others in my future career.

Overview

4
4
years of professional experience

Work History

Server

TopGolf
04.2023 - 08.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Server

Hickory Tavern
11.2022 - 03.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Head Hostess

Hickory Tavern
12.2021 - 11.2022
  • Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
  • Streamlined the seating process for increased efficiency and reduced wait times for guests.
  • Coordinated large parties and events, ensuring seamless service from arrival through departure.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Documented reservations, alerted servers, and managers of large groups and prepared seating.
  • Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
  • Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.

Cashier

Marshalls Department Store
11.2020 - 02.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Set up new sales displays each week with fresh merchandise.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

Education

Bachelor of Science - Animal And Veterinary Science

Clemson University
Clemson, SC
05.2027

Timeline

Server

TopGolf
04.2023 - 08.2024

Server

Hickory Tavern
11.2022 - 03.2023

Head Hostess

Hickory Tavern
12.2021 - 11.2022

Cashier

Marshalls Department Store
11.2020 - 02.2022

Bachelor of Science - Animal And Veterinary Science

Clemson University

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Marnie Sussex