Shelby Richardson
Norfolk,VA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Extensive experience in extended research and writing for presentation. 7+ years’ experience of individual research, investigation and reporting of complex topics. Over 4 years of legal experience, including 2 years in leadership for an international financial corporation. Over 2.5 years of compliance analytics including investigation of complaints regarding civil cases in litigation, credit reporting, daily operating procedure, etc.
Proficient in using all Windows versions and Microsoft Office suites, OnBase document management system, XDocs document management system, Power BI, Public Access to Court Electronic Records (PACER). Communication studies specifically in interpersonal, intercultural, and business communication, as well as public relations.
Overview
10
10
years of professional experience
Work History
Contracts Administrator
Life Cycle Engineering, Inc
04.2023 - Current
- Participates in team projects, demonstrating ability to work collaboratively and effectively.
- Proves successful working within tight deadlines and fast-paced environment.
- Negotiates contract terms with internal and external partner .
- Reviews and updates existing contracts.
- Analyzes and assesses contract components to include: terms and conditions, special provisions, procurement requirements, and supplier capabilities; ensured components aligned to legal requirements and regulations, as well as LCE policies and procedures.
- Alongside cross-functional team members, participates in and provides support for contracts negotiation, administration, and awarding processes for purchase orders and subcontracts.
- Negotiates teaming agreements and non-disclosure agreements.
- Drafts standard contractual documents and resources in accordance with prescribed templates and guidelines.
- Prepares and administers all contractual correspondence to include negotiation memoranda, procurement and contract/subcontract administrative documents and information.
- Ensures professional interaction and communication with clients (internal/external) during all contractual activities .
- Organizes self and work environment to ensure timely completion of assigned duties, accounting for unanticipated support needs and changing priorities.
Complaint Analyst
Portfolio Recovery Associates LLC
12.2019 - Current
- In this position, responsible for:
- Independently, thoroughly, and accurately conduct over 1500 (per year) complaint investigations ahead of required timeframes while using knowledge of business wide and vendor policies, as well as state and federal laws/regulations
- Peer reviews and cross training for 16 incoming team employees and additional clerks across 8 teams within Disputes and Compliance departments
- Serving as subject matter expert (SME) for average 500 Legal Issue Type complaints per year
- Efficiently maintaining accurate documentation averaging 2,000 complaints per year, correspondence, and research within procedural guidelines to ensure best practices across all departments within international corporation
- Independently determining cases that are subject to 8 evaluations per week; subject to audit by management and review by internal parties, vendors, sellers, and Federal regulatory agencies
- Assisting in development of training materials related to consumer complaints to ensure best practices within federal and company guidelines
- Consistently identifying and draft memoranda regarding gaps in policy and procedure; assisting in development and delivery of appropriate practices to ensure corporate compliance with relevant federal/state laws and regulations;
- Regularly briefing several parties and business units and advising of solutions to resolve policy/procedure errors, escalations, and complaints; collaborating with management to improve Standard Operating Procedures across board
- Analyzing consumer and third-party complaints and identifying potential problem areas or opportunities for better business practices and policy
Team Lead
Portfolio Recovery Associates LLC
12.2017 - 12.2019
- In this position, responsible for:
- Expertly completing all Docket Clerk responsibilities for 2 to 8 states and supervising team of 16 docket clerks in same functions
- Daily preparation of reports from Power BI system to delegate docket clerk duties and ensure all clerk functions are completed ahead of time and efficiently for attorney use in court and in office
- Collaborating with management in preparation of daily directives, strategies, and goals for clerks
- Team maintenance:
- Routinely maintaining clerk manuals across 18 states
- Delegating projects and tasks to clerks as needed to ensure successful litigation of cases
- Independently training incoming clerks and assisting in overall team development, including cross training with 8 teams within Legal Department and 3rd parties
- Auditing docket clerk(s) on state-by-state basis to assure accuracy of work within legal and company guidelines
- Serving as subject matter expert for management, vendors, attorneys, and clerks across departments for any advising on docket clerk and complaint processes within Legal Recovery Department
- Further Responsibilities:
- Working in partnership with attorneys, courts, legal clerks, management, including Assistant Vice Presidents, and vendors to develop most efficient way to maintain and progress caseloads across 20 states during period of expansion within company to include preparation and approval of Standard Operating Procedures (SOP) for internal departments and external vendors
- Autonomously working special projects as determined by myself or management, including auditing of floor wide practices and procedures to determine efficacy of and improve upon case journeys within department
- Individually and collaboratively creating job aids to teach new or existing processes across all states to team clerks and higher management.
Legal Docket Clerk
Portfolio Recovery Associates LLC
02.2016 - 12.2017
- In this position, responsible for:
- Independently using knowledge of civil litigation processes in 5 states to review for suit, monitor suit progression, advise clerks and attorneys of necessarily follow up and instruct attorneys on action to take in court proceedings to ensure successful litigation
- Overseeing arrangements of hired council including providing case information, documentation, and instruction for up to 450 cases per venue/date
- Using intranet, case management software, vendor sites and court web to maintain proper advancement of multi-state caseloads
- Independently preparing and managing calendars, schedules, and docket sheets for attorneys across various states
- Drafting, writing, reviewing, and responding to motions and written correspondence under attorney supervision and ensuring proper legal filing, faxing and recording of that correspondence
- Corresponding over multitude of mediums (email, call, fax, court systems) with courts, company attorneys and opposing council
- Ensuring compliance with applicable federal and state laws, regulations, and company policy within purview.
- Identified issues, analyzed information and provided solutions to problems
- Gained extensive knowledge in data entry, analysis and reporting
- Managed time efficiently in order to complete all tasks within deadlines
Ray Rich Photography
01.2014 - Current
- Assisting with large scale photoshoots, including annual Pros vs Heroes tournament in Ocean County, NJ and Annual Navy Ball in Atlantic City, NJ; on-site photographer for Virginia clients.
Public Relations director
Caketastery, LLC
01.2017 - 05.2022
- Appearing at social events, merchandising, networking, and monitoring social media for correspondence and opportunity for growth; created and maintain company website.
Education
B.A. - Philosophy, Legal and Political Studies, Communication and Political Science Service
Old Dominion University
Norfolk, VA12.2014
Skills
- Regulatory Compliance
- Microsoft Office
- Document and Records Management
- Problem Resolution
- Collaborative Environments
- Legal Research
- Litigation Support
- Motions Drafting
Timeline
Contracts Administrator
Life Cycle Engineering, Inc
04.2023 - Current
Complaint Analyst
Portfolio Recovery Associates LLC
12.2019 - Current
Team Lead
Portfolio Recovery Associates LLC
12.2017 - 12.2019
Public Relations director
Caketastery, LLC
01.2017 - 05.2022
Legal Docket Clerk
Portfolio Recovery Associates LLC
02.2016 - 12.2017
Ray Rich Photography
01.2014 - Current
B.A. - Philosophy, Legal and Political Studies, Communication and Political Science Service
Old Dominion University
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