Marnie Dee Claywell
Director of Operations
Everett,WA
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
33
33
years of professional experience
Work History
Director of Operations
Parkview Services
03.2019 - 08.2023
- Managed Parkview Property Services (PPS), general contractor specializing in kitchen/bathroom remodeling, decks/fencing and accessibility modifications. PPS - wholly owned subsidiary of Parkview Services.
- Human Resources Administrator - onboarding new hires, benefits enrollment, annual benefits renewal
- Partnered with management team in support of Parkview's mission.
- Logistical oversight of organizational systems
Pre-Purchase Manager
Parkview Services
12.2008 - 02.2019
- Administer first-time homebuyers program with down payment assistance for clients with disabilities including pre and post purchase housing counseling; single family home rehabilitation, client loan file processing, underwriting and funding
- Successfully applied and secured FHA agency certification with HUD
- HUD Certified Housing Counselor # FAELDC
Mortgage Consultant
Primary Residential Mortgage, Inc
06.2008 - 07.2008
- Mortgage loan origination including sales, underwriting, and management of loan application through closing
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
Financial Services Representative
Countrywide Financial
10.2007 - 06.2008
- Responded to inquiries from clients and provided financial advice to drive fiscal growth.
- Advised clients on favorable investment opportunities to meet established financial goals.
Mortgage Consultant
Countrywide Financial Corp
08.2004 - 09.2007
- Mortgage loan origination including sales, underwriting, and management of loan application through closing
- Cultivate and maintain strong strategic referral relationships with realtors, customers and builders
Mortgage Consultant
Wells Fargo Home Mortgage
08.2002 - 07.2004
- Mortgage loan origination including sales, underwriting, and management of loan application through closing
- Cultivate and maintain strong strategic referral relationships with realtors and customers
Mortgage Consultant
US Bank
03.2001 - 07.2002
- Mortgage loan origination including sales, underwriting and management of loan application through closing
Sr. Credit Analyst
US Bank
01.2000 - 02.2001
- Analyze financial data, available collateral and credit histories of current/prospective business clients, and present detailed credit recommendations to senior management.
Advisory Financial Analyst
IBM Global Systems
06.1998 - 12.1999
- Analyze and administered revenue and tax requirements for $200M account, managed accounts receivable, audit readiness focal
Account Operations Manager/Senior Collections Specialist
IBM
03.1990 - 05.1998
- Corporate collections, project management, process improvement teams, sales, training of new employees/peers, recruiting, employee development, management of $166M inventory/accounts receivable portfolio consisting of 125 computer resellers, supervise team of 8 collection specialists and credit review/analysis.
Education
Bachelor of Business Administration -
Western Michigan University
Kalamazoo, MI04.1982
Associates - Business Administration
Lake Michigan College
Benton Harbor, MI05.1980
Skills
- Human Resources Knowledge
- Teamwork
- Contract Management
- Budget/Forecasting
- Onboarding/Training
- Office Management
- Microsoft Office
- Logistics
- Strategic Planning for Operational Improvements
- Public Speaker
- Microsoft Excel
- Microsoft Outlook
- Customer Service
- Employment Law
- Critical Thinking
- Overseeing Events
- Train Employees
- Accounts Payable and Accounts Receivable
- Client Advocacy
- Negotiation
Additional Information
- IBM Means Service Award (1990 & 1998),IBM Leadership Club (1994 & 1995), Team Award (April '99 & Sept ‘99), 6 Sigma Award (1993)
Timeline
Director of Operations
Parkview Services
03.2019 - 08.2023
Pre-Purchase Manager
Parkview Services
12.2008 - 02.2019
Mortgage Consultant
Primary Residential Mortgage, Inc
06.2008 - 07.2008
Financial Services Representative
Countrywide Financial
10.2007 - 06.2008
Mortgage Consultant
Countrywide Financial Corp
08.2004 - 09.2007
Mortgage Consultant
Wells Fargo Home Mortgage
08.2002 - 07.2004
Mortgage Consultant
US Bank
03.2001 - 07.2002
Sr. Credit Analyst
US Bank
01.2000 - 02.2001
Advisory Financial Analyst
IBM Global Systems
06.1998 - 12.1999
Account Operations Manager/Senior Collections Specialist
IBM
03.1990 - 05.1998
Bachelor of Business Administration -
Western Michigan University
Associates - Business Administration
Lake Michigan College
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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