Highly skilled and enthusiastic professional with experience in providing quality care for elderly clients. Develops tailored care plans meeting unique needs of clients. Passionate about providing clients with high-quality care to improve quality of life.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Tailored Care Manager
Stephens Outreach Center
01.2024 - Current
Actively engage with over 100 members of Mental Health, Substance Use, & Intellectual/ Developmentally Delayed (IDD) population by ensuring care coordination & providing education and support to members by linking member to value-based care programs
Utilizes knowledge of the Health Care Payment and Learning Action Network (HCP-LAN) and Alternative Payment Models (APM).
Developed and implemented individualized care plans and coordinated necessary services to avail quality care for clients.
Maintain knowledge of the current services and supports available within the catchment area and available to consumers within North Carolina
Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Case Manager
Shillingford Consulting Group
01.2022 - 01.2024
Provided administrative analysis for for over 58 clients/claims with the United States Veterans Administration
Managed research efforts & maintains data to advocate for the health and wellness of each patient
Lead meetings, briefs superiors, establishes and updates metrics, to ensure actions are executed in a timely manner
Audited medical records and collaborated with providers to create a person-centered plan
Developed and implemented comprehensive case management plans to address client needs and goals.
Analyzed trends and data to inform decision-making and plan development.
COVID Contact Investigator
AppleOne
12.2021 - 12.2022
Collaborated with medical professionals, case investigators, and numerous State Department officials to administer vaccinations thus preventing the spread of COVID-19
Investigated, identified, and confirmed coronavirus cases, while also documenting potentially affected contacts and exposures
Provided educational and informational resources regarding isolation policies and quarantine guidelines
Maintained medical PHI following HIPPA guidelines while analyzing data and processing records
Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
Mental/Behavioral Health Associate
Rounds Mental Health Center
09.2020 - 11.2021
Provide support to administrators for case record reviews to ensure quality services provided
Utilized knowledge of population health to assist in planning care management and outreach activities for specific populations
Acquired feedback to seek and implement improvements in service delivery and results
Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
Outreach to coordinate with PCP and other community providers as needed
Performed scheduled patient safety checks and documented results to establish patients' well-being.
Perform other related duties and projects as assigned
Academic Support Specialist
Darla Moore School of Business
01.2018 - 03.2020
Performed various administrative duties for over 250 faculty members
Trusted to provide students with information and tools to help them achieve their academic goals
Served as a facilitator for weekly study groups
Assisted students with improving academic achievements by meeting with them to clarify course content and improve study skills
Additionally, reviewed class materials, discussed the text, brainstormed ideas for essays, and helped formulate solutions to problems
Tracked student performance and used data to create paths for remediation
Instrumental in the implementation of new systems and processes to assist student with success
Education
Bachelor of Science - Public Health, Minor in Medical Humanities & Culture
University of South Carolina
Columbia
05.2021
Skills
Proficient in standard Office software
Proficient with project management tools
Proficient in Social Media Graphics
Design Applications
Policy adherence
Resource utilization
Care planning
Professional Education And Training
Bachelor of Science, Public Health, Medical Humanities & Culture, University of South Carolina, 05/2021, LIFE Scholarship Recipient, Garnet Scholar, Dean's List
Administrative Skills
Proficient in Microsoft Office applications
Proficient in Canva Social Media Graphics/Design Applications