Marnika Brown
Chicago,IL
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Administrative Business Manager
MKB Holdings Inc
Chicago, IL
08.2019 - Current
- Organized and managed office operations, including ordering supplies and maintaining records.
- Coordinated meetings with internal and external stakeholders.
- Ensured compliance with all applicable laws, regulations and policies related to business operations.
- Oversaw hiring processes for new employees and provided onboarding training sessions as necessary.
- Prepared documents such as contracts, letters of agreement, invoices.
- Provided support in developing marketing plans for new products and services launches or promotions campaigns.
- Developed and implemented procedures for tracking inventory, accounts payable and receivable, payroll.
- Maintained records of personnel-related data such as leaves, transfers, performance reviews.
- Developed strategies to improve customer service experience and increase client satisfaction levels.
- Tracked progress on projects using appropriate systems, tools and techniques.
- Identified opportunities for improvement in operational processes across departments.
- Developed strategies to streamline workflow processes while minimizing costs.
- Communicated client priorities, delivering presence and business objectives.
Licensed Financial Advisor
Primerica
Chicago, IL
12.2014 - Current
- Create financial wealth plans to protect families
- Educated clients importance of theory of decreasing responsibility.
- Created business plan and identified target customers by interacting on phone and in person, handling basic inquiries, and providing quotes
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each client's individual needs.
- Recruited, trained and mentored junior financial and support staff to generate ideas, share knowledge and commit to building successful company.
Membership Coordinator
The Economic Club of Chicago
Chicago, IL
09.2022 - 08.2023
- Welcomed both new and existing members to the organization by delivering kind greetings upon entrance.
- Oversaw membership data system to keep the information updated and complete.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with members to understand needs, resolve issues and answer product questions.
Tax Preparer
One Stop Taxes Franchise
Chicago, IL
12.2020 - 04.2021
- Trained tax professional and assists clients with filing their income tax returns
- Daily consultation with clients and guiding them through the tax preparation process to review financial records, complete all tax forms, and ensure that completed forms follow legislation and regulations by each state
- IRS issued PTIN for tax year 2021
- Experience tax preparer for two other companies listed.
Internal Event Coordinator
Medulla
Oakbrook, IL
11.2019 - 05.2020
- Responsive team-player skilled at keeping up with changing parameters by closely reviewing orders and adapting procedures for dynamic needs
- Scheduling and coordinating company wide events.
- Handled 50-100 calls per day to address customer inquiries and concerns
- Prepared variety of different written communications, reports and documents to ensure smooth operations
District Manager
America’s Financial Choice
Chicago, IL
04.2017 - 11.2019
- Detail-oriented District Manager overseer of 10-11 stores in Chicago area
- Motivating dynamic teams while cultivating company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive growth initiatives.
- Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team
- Built positive and productive relationships with store and field leadership
- Attracted new clientele and developed customer relationships by hosting product-focused events
Store Manager
QC Holdings
Danville, IL
05.2011 - 04.2017
- Managed inventory control, cash control and store opening and closing procedures.
- Managed 20-30 store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Bachelor of Science - Business Administration
Purdue Global University
Skills
- Effective Communication
- Administrative Support
- Human Resources Management
- Operations Management
- Business Planning
- Employee Management
- Policy Implementation
- Financial Oversight
- Staff Training
- CRM Software
- Related Police Records Management
- Developing Policies and Procedures
- Hiring and Training
- Vendor Negotiations
- Customer Service Management
Affiliations
I am a well-known volunteer who is always looking for opportunities to serve. Currently, I'm a parent volunteer with the National Cares Mentoring Movement. Our goal is to work with youth and help secure, heal, and transform the lives of impoverished Black children. We aim to do this by inspiring, recruiting, and mobilizing caring Black men and women to mentor and nourish these children.
Accomplishments
- Golden Key International Honors Society
Certification
- Illinois Public Notary
- Licensed life Insurance Producer
- Certified Nurse Practitioner
- Certified Security Officer (P.E.R.C & C&C license)
References
References available upon request.
Timeline
Membership Coordinator
The Economic Club of Chicago
09.2022 - 08.2023
Tax Preparer
One Stop Taxes Franchise
12.2020 - 04.2021
Internal Event Coordinator
Medulla
11.2019 - 05.2020
Administrative Business Manager
MKB Holdings Inc
08.2019 - Current
District Manager
America’s Financial Choice
04.2017 - 11.2019
Licensed Financial Advisor
Primerica
12.2014 - Current
Store Manager
QC Holdings
05.2011 - 04.2017
Bachelor of Science - Business Administration
Purdue Global University
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