Organized and dependable candidate with a positive attitude. Demonstrates exceptional professionalism and confidentiality. Skilled in document, file management, and staff leadership. Detail-oriented team player with strong organizational skills.
Overview
22
22
years of professional experience
Work History
Property Manager
Shepherdsville Village Apartments
02.2017 - Current
Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
Followed up on delinquent tenants and coordinated collection procedures.
Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
Kept properties in compliance with local, state, and federal regulations.
Maintained confidentiality while handling sensitive client information during daily operations.
Activities Director
Colonial House Of Shepherdsville
04.2015 - 02.2017
Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
Evaluated program effectiveness routinely, making adjustments as necessary to better meet residents'' needs.
Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
Designed wide variety of activities to stimulate interest, involvement, and engagement of patients.
Enhanced patient well-being by providing empathetic and compassionate support in daily activities.
Promoted a safe environment for patients by monitoring behaviors and implementing safety protocols when necessary.
Crew Dispatcher
Brown Brothers Appliance Repair
11.2002 - 04.2015
Enhanced dispatch efficiency by implementing and maintaining an organized scheduling system.
Cultivated strong relationships with clients, earning their trust through consistent follow-up communications and prompt issue resolution.
Managed customer accounts and invoicing.
Maintained an up-to-date record of customer request, work, or services performed, charges, and any concerns.
Monitored and informed technicians of delays, construction, accidents, and weather conditions to coordinated best routes in a safe and timely manner.
Assisted with rate quotes, as well as claim information.