Marnise Barthelmess
Moscow,ID
Summary
Hardworking cleaning team member well-versed in routine and deep cleaning procedures for diverse needs. Consistently manages numerous apartment turnover cleaning independently with no supervision and relative ease. Ready to help achieve company goals by leveraging skills and abilities cultivated to continually strive for success.
Overview
13
13
years of professional experience
Work History
Apartment Cleaner
RSL Properties Inc
08.2023 - Current
- Ensured timely completion of cleaning tasks, meeting strict deadlines for move-in dates and property inspections.
- Demonstrated strong attention to detail, ensuring all surfaces were thoroughly cleaned and sanitized according to industry standards.
- Maximized productivity by maintaining well-functioning equipment through routine maintenance checks and repairs as needed.
Housing Specialist/Financial Assistant
Community Action Center
10.2021 - 02.2023
- Met with housing residents and landlords to answer questions, address concerns and clarify policies and procedures in helping clients find permanent or temporary housing.
- Assisted clients in understanding their rights and responsibilities as tenants, promoting healthy landlord-tenant relationships while maintaining accurate records of client interactions, ensuring confidentiality and efficient case management.
- Facilitated communication between finance team members during high-pressure deadlines, fostering collaboration towards common goals.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
Office Assistant and Manager
Castle Carpet Cleaning
10.2020 - 10.2021
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Data entry working with Microsoft and QuickBooks prepared payroll for base pay and commission as well as preparing monthly statements and receiving payments.
- Trained new office personnel.
Apartment Cleaner
Rolling Hills Property Management
06.2020 - 06.2021
- Demonstrated strong attention to detail, ensuring all surfaces were thoroughly cleaned and sanitized according to industry standards.
- Increased efficiency by implementing time-saving strategies such as multitasking while performing various duties throughout each day.
- Consistently met or exceeded performance expectations, earning positive feedback from supervisors and tenants for work quality and dedication to maintaining clean work environments.
Direct Staff/Caregiver
Milestone Decisions
06.2020 - 10.2020
- Performed light housekeeping duties to maintain cleanliness and safety standards, reducing risks and ensuring optimal health outcomes while respecting the patient's personal space.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted clients with activities of daily living, promoting independence and quality of life like assisting with dressing guidance, grooming, meal preparation, and medication reminders.
Customer and Loan Support Specialist
Umpqua Bank Customer Resource Center
06.2019 - 05.2020
- Cultivated customer relations, while ensuring customer security and verification regulations.
- Improved customer satisfaction by providing timely and accurate loan support services, addressing inquiries, and resolving issues related to loans and applications.
- Managed loan pipeline efficiently, prioritizing tasks for optimal workflow and productivity.
Office Assistant/Receptionist
Brickhouse Coffee and Massage Bar
02.2019 - 06.2019
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
- Minimized disruptions to daily operations during peak periods by proactively identifying potential bottlenecks in advance.
- Streamlined communication between departments for improved schedule adherence and reduced conflicts.
Cage Cashier
Horseshoe Southern Indiana
07.2018 - 11.2018
- Enhanced customer satisfaction by efficiently processing transactions and handling cash accurately, verified prior shift’s even exchanges, refilled table game’s requests for poker chips, received any excess chips, and kept cage bank balanced while ensuring compliance with casino regulations and policies.
- Managed high volumes of currency, balancing accounts accurately at end of each shift.
- Established trustworthiness among customers and colleagues alike through consistent reliability in completing tasks without error.
Receptionist/Production Assembler
Hotstart
09.2014 - 04.2016
- Maintained clean and organized workspace, allowing for efficient workflow and adherence to safety protocols.
- Improved production efficiency by assembling products according to established guidelines and quality standards.
- Increased product output by consistently meeting daily production goals and maintaining high level of productivity.
- Minimized downtime by troubleshooting equipment issues and performing basic maintenance tasks when required.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Massage Therapist/Office Assistant
Solstice Spa and Wellness Center
11.2011 - 07.2014
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Optimized workspace usage by reorganizing floor plans according to team needs and office layout constraints.
Barista
Kokanee Coffee
11.2012 - 09.2013
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of point-of-sale system.
Education
Massage Therapy Certification - Massage Therapy Certification
Northwest Noetic School of Massage
Spokane, WA11.2011
High School Diploma -
Sandpoint High School
Sandpoint, ID06.2008
Skills
- Attention to Detail
- Organization
- Teamwork
- Quality Assurance
- Active Listening
- Computer Proficiency
- Administrative and Office Support
- Cross-Functional Collaboration
- Employee Training
- Decision-Making
- Appointment Scheduling
- Policies and Procedures Adherence
- Customer Service
References
- Savanah Nisson, Castle Carpet Cleaning, 208-490-2944
- Kylie Harrison, Umpqua Bank CRC, 509-481-5341, kylieharrison@umpquabank.com
- Felicia Sonderman, Brickhouse Coffee and Massage Bar, 509-891-1999, felicia@brickhousemassage.com
Timeline
Apartment Cleaner
RSL Properties Inc
08.2023 - Current
Housing Specialist/Financial Assistant
Community Action Center
10.2021 - 02.2023
Office Assistant and Manager
Castle Carpet Cleaning
10.2020 - 10.2021
Apartment Cleaner
Rolling Hills Property Management
06.2020 - 06.2021
Direct Staff/Caregiver
Milestone Decisions
06.2020 - 10.2020
Customer and Loan Support Specialist
Umpqua Bank Customer Resource Center
06.2019 - 05.2020
Office Assistant/Receptionist
Brickhouse Coffee and Massage Bar
02.2019 - 06.2019
Cage Cashier
Horseshoe Southern Indiana
07.2018 - 11.2018
Receptionist/Production Assembler
Hotstart
09.2014 - 04.2016
Barista
Kokanee Coffee
11.2012 - 09.2013
Massage Therapist/Office Assistant
Solstice Spa and Wellness Center
11.2011 - 07.2014
Massage Therapy Certification - Massage Therapy Certification
Northwest Noetic School of Massage
High School Diploma -
Sandpoint High School