Marnitria Byrth

Used spreadsheets to process data and resolve errors

Helped teachers, parents, and administrators use the Seesaw learning experience platform by quickly and effectively solving their issues

Identified and escalated software challenges or bugs to the team

Learned the ins and outs of the product to become a Seesaw expert

Used web based skill such as Zendesk, Google Suite,Excel , Intercom to ensure a satisfactory work environment

• Compiled detailed reports on all customer interactions using CRM software tools such as Salesforce and Zendesk
• Provided customer support to clients with technical and non-technical inquiries, utilizing problem-solving skills to identify solutions
• Provided assistance with account setup and maintenance activities including password resets and profile updates
• Demonstrated excellent communication and interpersonal skills when interacting with customers in person, over the phone, or via email
• Monitored social media channels for potential incoming queries from customers
• Met daily customer service quotas with a focus on quality
• Handled customer complaints and inquiries in a courteous and efficient manner.
• Created user accounts and assigned permissions.

• Facilitated inter-departmental communication to effectively provide customer support
• Completed in-depth research for numerous technical issues and helped establish procedures to prevent repetitive problems
• Resolved over 75 tickets per day to keep the queue clear
• Engaged in conversation with customers to understand needs, resolve issues, and answer product questions.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.
• Managed timely and effective replacement of damaged or missing products.
• Maintained up-to-date knowledge of product and service changes.
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• Exhibited high energy and professionalism when dealing with clients and staff.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
• Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support
• Worked with other internal departments to achieve customer requirements
• Answered incoming calls and emails, providing frontline customer support or assistance
• Consulted with customers to resolve service and billing issues
• Informed customers about billing procedures, processed payments, and provided payment option setup assistance
• Resolved customer inquiries regarding billing, charges, and payments
• Handled escalated cases from customers regarding billing disputes professionally
• Assisted the claims team, verifying patient deductibles for patients
• Provided timely follow-up on past due accounts using phone calls, emails, or letters.
• Worked with multiple departments to check proper billing information.
• Collaborated with customers to resolve disputes.
• Experienced in using medical billing software such as Medisoft, AdvancedMD, and Practice Partner.