Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maro Castaneda Gomez

Oakland,TN

Summary

Professional with comprehensive experience in law enforcement, consistently ensuring public safety and effective community policing. Strong focus on collaboration and achieving results through teamwork. Skilled in conflict resolution, crisis management, and maintaining public order. Adaptable and reliable, always ready to respond to evolving situations.


Overview

10
10
years of professional experience

Work History

Police Officer

Memphis Police Department
04.2024 - Current
  • Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
  • Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
  • Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
  • Answered emergency calls for help from citizens and business owners.
  • Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
  • Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
  • Secured crime scenes, gathered evidence, and questioned witnesses.
  • Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
  • Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
  • Investigated and reported crimes, accidents, offenses, and damage to property.
  • Conducted witness interviews and gathered details regarding incidents to determine best course of action.
  • Enforced traffic laws diligently, promoting road safety and reducing accident rates.
  • Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
  • Managed crowd control during events, ensuring public safety while minimizing disruptions to attendees or surrounding communities.
  • Apprehended suspects, read Miranda Rights, and transported offenders to jail.
  • Apprehended offenders and conducted interviews and interrogations.
  • Enforced traffic laws and ordinances through visual observation and radar speed detection.
  • Responded to emergency calls to provide assistance to citizens in need.
  • Conducted searches of individuals, vehicles and premises.
  • Identified, pursued and arrested suspects and perpetrators of criminal acts.
  • Participated in continuous firearms proficiency, defensive driving and arrest technique training.
  • Monitored criminal activity in community to identify suspicious activity.
  • Monitored traffic violations, issuing citations as necessary.
  • Handled citation and traffic violation paperwork.

Insurance Producer Manager

Omega Insurance And Services
06.2015 - 04.2024
  • Began as a secretary assisting other agents and paperwork organization
  • Passed the Tennessee Insurance Exam in 2020 to become an official producer and was promoted to being an active agent
  • Promoted to the role of general manager of the main office in 2022
  • Responsibilities increased to supervising and managing other agents
  • Keeping track of money that was coming in and out of the business
  • Provided exceptional customer service, addressing client concerns promptly and professionally.
  • Conducted regular follow-ups with existing clients to review coverage needs and suggest appropriate adjustments.
  • Educated clients on complex insurance concepts using clear language, increasing comprehension levels.
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Boosted policy sales through effective communication of product benefits and features.
  • Developed strong relationships with clients, fostering trust and loyalty for long-term business growth.
  • Collaborated with underwriters to ensure accurate risk assessment and appropriate coverage options.

Education

Bachelor of Arts - Criminal Justice

University of Memphis
Memphis, TN
12.2023

Associate of Arts - General Studies

Southwest Tennessee Community College
Memphis, TN
08.2021

High School Diploma -

Gateway Christian Schools
05.2019

Skills

  • Private Sectors
  • Corporate Social Responsibility
  • Insurance Procedures
  • Business Planning
  • Professional Relationships
  • Partnership Cultivation
  • Critical Thinking
  • Constructive Feedback
  • Risk Mitigation
  • Fast Learner
  • Problem Solver
  • Strong Initiatives
  • Report writing
  • Integrity and honesty
  • Conflict de-escalation
  • Relationship building and management
  • Patience and empathy
  • Criminal investigations
  • Human relations
  • Emergency management
  • Emergency vehicle operation
  • Criminal law
  • Police reports
  • Law enforcement
  • Emergency response
  • Mental resilience
  • Cultural awareness
  • Self-defense training
  • Crime prevention
  • Search and seizure laws
  • Surveillance
  • Traffic laws
  • Traffic control
  • Domestic violence prevention
  • Crime scene processing
  • Crime prevention training
  • Fingerprinting
  • Arrest and detention
  • Disciplinary measures
  • Weapons safety
  • Firearms proficiency
  • Arrest techniques
  • CPR/First aid certified
  • Patrol procedures
  • Patrol
  • Decision-making
  • Critical thinking
  • Radar speed measurement

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Police Officer

Memphis Police Department
04.2024 - Current

Insurance Producer Manager

Omega Insurance And Services
06.2015 - 04.2024

Associate of Arts - General Studies

Southwest Tennessee Community College

High School Diploma -

Gateway Christian Schools

Bachelor of Arts - Criminal Justice

University of Memphis

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Maro Castaneda Gomez