Marodie Pierre
Miami,FL
Summary
Seasoned Small Business Owner with over 10 years of experience in operations management, business strategy and financial management. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals. with a combined profile of skin care specialist and business management being a tremendous asset for any company in the Aesthetics industry. With strong knowledge in skincare ingredients.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Owner/Lead Licensed Esthetician
Maro Wellness Center
Coral Gables, FL
09.2023 - Current
- Perform customized corrective facials
- Recommend proper home care routine to clients
- Prepare skincare PowerPoint materials for educational purpose
- Business CRM set up and management
- Use excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Form and sustain strategic relationships with clients.
- Enhance operational performance by developing effective business strategies, systems and procedures.
- Create marketing strategies and campaigns to attract new customers, to support revenue goals and promote strategic growth.
- Direct or coordinate financial or budget activities to fund operations and maximize investments.
- Manage sales presentations to promote products and brands benefits.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Implement campaigns and promotions to help with developing goods and services.
- Manage daily operations of business
- Keep up-to-date on regulatory changes affecting business operations.
- Analyze financial statements and trends to manage cash flow and make business decisions.
- Monitor progress by establishing plans, budgets and measuring results.
- Confer with customers to understand needs and finalize purchase orders.
- Identify new opportunities for growth, expansion, and diversification.
- Review financial statements and sales or activity reports to measure productivity or goal achievement.
- Analyze industry trends to develop competitive strategies.
- Manage company social media and marketing efforts to expand brand awareness and attract new customers.
- Develop company website and create online advertisements.
- Ensure compliance with local, state, and federal regulations.
- Negotiate with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Implement quality assurance processes to ensure service excellence.
- Determine pricing for products and services based on costs and competition.
- Organize and participate at events such as trade shows and conferences for continued education and business networking.
- Host special events to boost brand awareness and increase community engagement.
Co-Owner/CEO (Remote)
Maro Beauty Salons Haiti
Port-au-Prince
12.2016 - Current
- Prepare staff work schedules and assigned team members to specific duties.
- Recruited, trained, evaluated, and supervise 20 staff members across multiple departments.
- Monitor progress by establishing plans, budgets and measuring results for business survival in political and economical crisis.
- Analyze financial reports to identify areas of improvement in operations.
- Collaborate with other co-owners on strategic decisions related to the company's growth plan.
- Implement campaigns and promotions to help with developing goods and services.
- Monitor expenses closely to stay within allocated budgets for each project and initiative.
- Develop plans for expanding business operations into new markets domestically and internationally.
- Implement successful business strategies to increase revenue and target new clients.
- Appraise inventory levels on frequent basis, ordering and shipping new merchandise to keep quantities well-stocked.
- Oversee and manage day-to-day business operations including staffing, inventory management, budgeting, accounting, and payroll processing.
- Resolve any customer complaints or issues quickly in order to maintain positive relationships.
- Provide leadership and guidance to employees while fostering a collaborative environment.
- Review employee performance evaluations regularly for accuracy and fairness.
- Review detailed reports on sales performance metrics
- Work successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identify needs of customers promptly and efficiently.
- Promote high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Achieve cost-savings by developing functional solutions to problems.
- Maintain schedule of class assignments to meet deadlines.
- Exceed customer satisfaction by finding creative solutions to problems.
- Manage company social media and marketing efforts to expand brand awareness and attract new customers.
Project Support Associate
United Nations Office for Project Services
Port-au-Prince
03.2010 - 11.2016
- Provided support to project teams by scheduling meetings, creating presentations, taking notes during meetings, and distributing materials as needed.
- Submitted budget estimates, progress reports and cost tracking reports.
- Created databases containing information about completed projects which could be used for future reference purposes.
- Maintained projects filing for completed projects for future reference purposes.
- Prepared status reports summarizing current project activities for management review on a weekly basis.
- Generated purchase orders for items required for specific projects in accordance with company policies.
- Maintained accurate records of correspondence with customers and freight recipients.
- Monitored progress of projects to ensure timely completion and identified potential risks or areas for improvement.
- Managed about 800 daily wagers in different regions from recruitment to monthly field payroll.
- Produced thorough, accurate and timely reports of project activities.
- Performed administrative duties such as filing paperwork, responding to emails and phone calls and other correspondence regarding assigned projects.
- Submitted project deliverables to clients, consistently adhering to quality standards.
- Reviewed existing procedures related to assigned tasks and suggested changes where necessary.
- Identified project needs by reviewing project objectives and schedules.
- Coordinated with other departments like HR, Finance and Procurement as a Project Focal Point to facilitate collaboration between team members.
- Monitored and handled project staff contracts for timely renewal, leaves and monthly payroll.
- Assisted HR officer in projects staff recruitments.
- Organized documents related to ongoing projects such as procurement contracts, invoices, change orders, ensuring accuracy in data entry.
- Resolved any conflicts between team members or vendors while keeping management informed of developments.
- Assisted in the development of project plans and strategies, ensuring that all donors were properly informed throughout the process.
- Collaborated with external vendors and contractors in order to complete tasks within specified timeframes.
- Negotiated with project donors or suppliers to obtain resources or materials.
- Assisted in developing training materials for new staff members regarding project-related processes.
- Attended weekly meetings with project teams in order to discuss progress updates and upcoming tasks.
- Understood and followed oral and written directions.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Collaborated with others to discuss new opportunities.
- Completed day-to-day duties accurately and efficiently.
- Maintained open communication with team members and donors, resulting in successful project outcomes.
- Recognized by management for providing exceptional customer service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained updated knowledge through continuing education and advanced training.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Diploma - Facial Specialist
Florida Academy of Medical Aesthetics
Pembroke Pines, FL02-2020
Diploma - Administrative Assistance And Secretarial Science
Christ The King Secretarial School
Haiti06-2007
Skills
- Acne treatment specialist
- Skincare ingredients strong knowledge
- Beauty salon and spa set up
- Budget Administration
- Business Marketing
- Human Resources
- Budget Development
- Business Administration
- Operations Management
- Business Planning
- Project Management
- Relationship Building
- Sales Management
- Verbal and Written Communication
- Staff Management
- Client Service
- Cost Reduction
- Business Management
- Customer Relations
Certification
- Medical AEsthetics Certificate - FAMA
- Hair Loss Practitioner Certificate - UTSI
- Body Contouring Certificate - FAMA
- Licensed Florida Facial Specialist
- Business Incubator Networking Mixer & Cohort Graduate (Haitian-American Chamber of Commerce)
Languages
Creole
Professional
French
Professional
English
Professional
Spanish
Limited
Affiliations
- Gardening
- Fashion boutique owner
- Proud member of Coral Gables Chamber of Commerce
Accomplishments
- 2023 Leadership Excellence Beyond the Abuse Inc. established in NYC
- 2016 through 2021 Opened a chain of 3 beauty salons and 2 spas in Haiti in multiple
Websites
References
References available upon request.
Timeline
Owner/Lead Licensed Esthetician
Maro Wellness Center
09.2023 - Current
Co-Owner/CEO (Remote)
Maro Beauty Salons Haiti
12.2016 - Current
Project Support Associate
United Nations Office for Project Services
03.2010 - 11.2016
Diploma - Facial Specialist
Florida Academy of Medical Aesthetics
Diploma - Administrative Assistance And Secretarial Science
Christ The King Secretarial School