Marolyn Garo
CRM Administrator
Bessemer City,United States
Summary
Certified Salesforce Administrator with extensive background in designing and implementing data management solutions. Adept in data entry, CRM management, user training, and technical support. Relentless in search of solutions to business, user, and technical problems. Collaborative and dedicated to optimizing database performance.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Salesfore Architect
SQUIRE
04.2023 - 11.2023
- Successfully executed complex CRM architecture rollback and rebuild initiative.
- Customized and maintained robust CRM infrastructure for sales life cycle, revenue, and commissions tracking. Customizations including but not limited to: fields, objects, record types, layouts, approval processes, email alerts, reports, dashboards, workflow rules, process builders, flows, and validation rules.
- Coordinated conversion of all workflow rules and process builders into Flows upon Salesforce retirement of workflow rules and process builders.
- Developed and coordinated the release of new and updated cross-departmental processes, spanning the range of the full sales cycle from first touch inbound actions through to closed won sales opportunity.
- Coordinated cross-departmental deployments of new CRM features, automations, process changes, system updates, and solutions.
- Translated technical concepts and information into executable and scalable rollouts and implementations.
- Managed and maintained CRM database, ensuring data integrity and security.
- Managed revenue operations tech stack integrations and established data governance to maintain quality assurance, systems optimization, data accuracy, consistency, and enhanced integrity. CRM Integrations included, but not limited to: ChurnZero, LeanData, SalesLoft, Cloudingo, Marketo, Zapier, JIRA, and Airtable.
- Provided technical support to internal and external key stakeholders, proactively troubleshooting and collaborating on technical resolutions related to CRM and tech stack integrations and functionality.
- Developed training materials and completed new user training sessions, enabling all CRM end users.
- Managed account setup, security, and access and permissions for 100+ users.
Salesforce Administrator
HYCU
11.2021 - 04.2023
- Conducted mass data entry imports and tasks with a high level of accuracy and attention to detail, maintaining CRM data integrity, cleanliness, and governance.
- Designed, documented, and deployed org customizations, including but not limited to: fields, objects, record types, layouts, approval processes, email alerts, reports, dashboards, workflow rules, process builders, flows, and validation rules.
- Managed CRM security, access, and user permissions for 100+ users.
- Researched, documented, tested, and activated new and upcoming releases.
- Implemented and maintained integrations with third party tech stack softwares, including but not limited to: Outreach, Marketo, ZoomInfo, LinkdedIn Sales Navigator, and Ringlead.
- Built and maintained lead routing through personnel, territory, and strategic changes.
- Researched, evaluated, and recommended new tools for org and process optimization.
- Collaborated cross-departmentally to asses, determine, and implement business needs solutions.
- Built and maintained data dictionary for all fields and related automations across primary objects (Leads, Contacts, Accounts, Opportunities) in CRM.
- Conducted training sessions for team members on using CRM databases and other integrated tech stack softwares.
- Provided technical support for CRM and integrated software as needed.
Salesforce Administrator
Stratifyd
07.2018 - 10.2021
- Wrote and maintained technical specifications to document database intentions and requirements.
- Set up and maintained user access, security, and permissions across CRM and additional integrated softwares for 100+ users.
- Built and maintained reports and dashboards cross-departmentally for users in business process analysis.
- Responsible for all org customizations, including but not limited to: fields, objects, record types, layouts, approval processes, email alerts, reports, dashboards, workflow rules, process builders, flows, and validation rules.
- Organized and maintained integrations with CRM and additional integrated softwares. Integrations include but not limited to: Outreach, ZoomInfo, LinkedIn Sales Navigator, Pardot, and RingLead.
- Provided day-to-day technical support for internal users in CRM and other integrated softwares.
- Documented training materials and ran new user training sessions, as well as additional skill-building training sessions.
Operations Specialist
JL Smith & Co
07.2016 - 06.2018
- Managed, documented, and deployed cross-departmental process changes.
- Processed and analyzed entry and exit documentation for sales orders submitted by customers using Netsuite for process optimization.
- Monitored inventory accuracy in Netsuite by generating regular reports for open sales orders and closing as many as possible consistently.
- Responsible for tracking product inventory and maintaining stock.
- Utilized reports run in Netsuite to maintain data accuracy and cleanliness within Netsuite.
- Analyzed and optimized flow from incoming order through to shipping.
- Performed routine quality assurance checks of fabricated and machined products, recommending vendor, production, and process optimizations where needed.
Education
Pursued BA in Music|Flute Performance
University of North Carolina At Charlotte
CharlotteSkills
Exceptional organization, analytical, and research skills
Certification
Six Sigma Yellow Belt
SFDC Community Involvement
- Organized and hosted Stratifyd Salesforce basics lunch & learn series.
- Instructed Charlotte Mecklenburg Schools second cohort of educators in Salesforce Admin 201 certification training, in collaboration with Tech Talent South.
- Volunteered for INTech Camp for Girls after school program at Philip O Berry Academy of Technology.
Timeline
Salesfore Architect
SQUIRE
04.2023 - 11.2023
Salesforce Administrator
HYCU
11.2021 - 04.2023
Six Sigma Yellow Belt
06-2021
Salesforce Administrator 201 Certification
03-2019
Salesforce Administrator
Stratifyd
07.2018 - 10.2021
Operations Specialist
JL Smith & Co
07.2016 - 06.2018
Pursued BA in Music|Flute Performance
University of North Carolina At Charlotte
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