Hi, I’m
MAROOFA PETER
Sterling Heights,MI
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Seeking entry-level full-time opportunities in the field of Business Administration. Interests include but not limited to Office Administrator, HR Manager, Operations Manager, Business Analyst, Business Developer/ Consultant and more. Available immediately and open to relocation.
Overview
8
years of professional experience
Work History
Comerica Bank
CLC Operations Analyst (contingent worker)
05.2022 - 04.2023
Job overview
- Performed first or second audits on disclosures
- Made outbound calls to insurances to request documents to update loss payee
- Sent emails and fax to add second lien holders on policy
- Verified customer data in excel on daily basis for second lien updates
- Printed documents
- Ran AKC batch on daily basis, printed and mailed
- Developed and maintained courteous and effective working relationships
- Managed time efficiently in order to complete all tasks within deadlines
- Trained employees on different projects
- Worked well in team setting, providing support and guidance
City of Pontiac
HR Generalist
03.2022 - 04.2022
Job overview
- Provided support to employees in various HR-related concerns such as compensation, leave requests, or any payroll related concern
- Maintained and updated employee files and records in electronic and paper form, entering benefits in system, overseeing scheduling
- Helped update city policies
- Did employment verification
- Responded to inquiries concerning human resources by mail, fax, phone, or email.
- Resolve employee issues related to Paylocity, entered missed punch-in time, able to help out with any Paylocity related issue.
- Assisted in managing payroll processing and benefits to compensate employees for service rendered.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Developed and monitored employee recognition programs.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Collaborated with managers to identify and address employee relations issues.
- Oversaw and managed hiring process and assisted human resources.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Assisted with writing job postings and job descriptions for boards.
- Resolved employee complaints and grievances successfully through mediation and collaboration.
- Reviewed and screened applicant resumes to identify qualified candidates.
City of Pontiac
Executive Administrative Assistant
04.2021 - 03.2022
Job overview
- Directed residents to right department, conveyed their messages to right authority.
- Performed administrative duties.
- Helped with different projects related to city events
- Wrote professional letters to be distributed to intended party
- Printed and prepared files for Mayor’s signature
- Screened calls and emails and responded accordingly to support executive correspondence.
- Used advanced software to prepare documents, reports, and presentations.
- Prepared meeting agenda and materials.
- Answered high volume of phone calls and email inquiries.
- Handled confidential and sensitive information with discretion and tact.
- Produced accurate office files, updated spreadsheets, and prepared presentations to support executives and boost team productivity.
- Updated spreadsheets and databases to track, analyze, and report on city events
Dentist Office
Dental Assistant
09.2018 - 04.2021
Job overview
- Escorted patients to treatment rooms
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Monitored patient comfort and safety during dental procedures.
- Took high level x-rays
- Educated patients by giving oral hygiene, plaque control, and postoperative instructions.
- Made preliminary impressions for study casts and occlusal registrations for mounting study casts.
- Set up and tear down rooms for each procedure
- Performed administrative duties
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
Atlantic Precision Products, Township
Quality Inspector
02.2015 - 08.2017
Job overview
- Identified and helped resolve non-conforming product issues.
- Removed all materials or products that did not meet quality specifications.
- Maintained high standard of workmanship by using only approved data, materials, tools and test equipment.
- Identified and helped resolve production problems, increasing output while reducing errors.
- Ensured best quality was being provided to customers.
Education
Baker CollegeOnline
Master’s of Business Administration
12.2022
Baker CollegeOnline
Bachelor of Healthcare Administration
05.2021
Baker CollegeClinton Township, MI
Associate of Applied Science from Health Science Technology
05.2018
Baker CollegeClinton Township, MI
ADA-CODA Accredited Program in Dental Assisting
05.2018
Baker CollegeClinton Township, MI
Certificate, Dental Assistant
05.2018
Skills
- Active listening
- Interpersonal
- Problem solving
- Leadership
- Six-Sigma
- Planning and Coordination
- Attention to Detail
- Multitasking Abilities
- Clerical Support
- Written Communication
- Training and Development
- Dependable and Responsible
- Critical Thinking
- Organization and Time Management
- Excellent Communication
- Flexible and Adaptable
- Problem-Solving
- Decision-Making
- Cultural Awareness
- Data Entry
- Good Telephone Etiquette
- MS Word
- Excel
- PowerPoint
- Dentrix
- Lifecycle management
- FileNet
- Ealgesoft
- Lenderdoc
- Teams
- NetOxygen
- Cisco
- Paylocity
- Adobe
- Outlook
Languages
Urdu
Native or Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
CLC Operations Analyst (contingent worker)
Comerica Bank
05.2022 - 04.2023
HR Generalist
City of Pontiac
03.2022 - 04.2022
Executive Administrative Assistant
City of Pontiac
04.2021 - 03.2022
Dental Assistant
Dentist Office
09.2018 - 04.2021
Quality Inspector
Atlantic Precision Products, Township
02.2015 - 08.2017
Baker College
Master’s of Business Administration
Baker College
Bachelor of Healthcare Administration
Baker College
Associate of Applied Science from Health Science Technology
Baker College
ADA-CODA Accredited Program in Dental Assisting
Baker College
Certificate, Dental Assistant