Marosha Powell
Charlotte,NC
Summary
Dynamic hospitality professional with extensive experience, excelling in employee training and guest relations. Proven ability to enhance operational efficiency and uphold health and safety standards. Adept at payment processing and fostering team motivation, ensuring exceptional service delivery and guest satisfaction. Committed to maintaining high cleanliness standards and resolving customer concerns effectively.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Night Auditor
Sree Kings
Charlotte, Nc
04.2024 - 03.2025
- Greeted arriving guests and checked them in to their rooms.
- Processed guest check-outs, including payment processing and providing receipts.
- Monitored hotel occupancy, rate availability, and special requests or needs of guests.
- Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
- Responded to customer inquiries regarding hotel services, reservations, directions.
FedEx Package Handler(Part Time)
FedEx
Concord, NC
10.2021 - 03.2025
- Assisted in loading delivery trucks with prepared packages.
- Loaded completed orders on pallets according to delivery numbers.
- Protected company inventory by maintaining and organizing storage areas.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
Housekeeping Supervisor
Sree Kings
Concord , NC
01.2024 - 09.2024
- Scheduled employees' shifts according to occupancy levels at the hotel.
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Enforced rules and regulations set forth by management regarding health, safety and security policies.
- Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
Task Force Housekeeping Executive Manager
Holiday Inn Express Hotel
Charlotte, NC
04.2023 - 01.2024
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Monitored inventory levels and ordered supplies as necessary.
- Created and implemented daily cleaning schedules for staff members.
- Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Scheduled employees' shifts according to occupancy levels at the hotel.
Housekeeping Supervisor
Hilton Garden Inn Hotel
Charlotte, NC
11.2022 - 05.2023
- Established and enforced clear goals to keep employees working collaboratively.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Complied with company policies, objectives and communication goals.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Conveyed current policy, procedure and compliance information to employees.
Housekeeper
Residence Inn| Courtyard Marriott
Charlotte, NC
12.2019 - 03.2021
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
- Communicated effectively with team members about daily assignments and task progress.
- Coached new housekeeping personnel by demonstrating approved cleaning procedures.
- Responded promptly to guest requests for additional supplies or services.
Hostes/Busser
Olive Garden
Concord, NC
04.2017 - 08.2019
- Greeted guests and gathered information to seat groups or place on waitlist.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Greeted customers, answered questions and recommended specials to increase profits.
- Monitored dining area to assess server capacity and estimate wait times.
Education
Office Administration
Penn Foster Career School
Scranton, PA11.2016
Skills
- Employee training and development
- Effective communication
- Health and safety
- Quality assessment
- Team guidance and motivation
- Task prioritization
- Adaptability
- Payment processing
- Guest relations
- Data analysis
Certification
- Administrative Assistant, Job Corp, - 2016
- Certified HR Professional, Job Corp - 2016
Timeline
Night Auditor
Sree Kings
04.2024 - 03.2025
Housekeeping Supervisor
Sree Kings
01.2024 - 09.2024
Task Force Housekeeping Executive Manager
Holiday Inn Express Hotel
04.2023 - 01.2024
Housekeeping Supervisor
Hilton Garden Inn Hotel
11.2022 - 05.2023
FedEx Package Handler(Part Time)
FedEx
10.2021 - 03.2025
Housekeeper
Residence Inn| Courtyard Marriott
12.2019 - 03.2021
Hostes/Busser
Olive Garden
04.2017 - 08.2019
Office Administration
Penn Foster Career School
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