Marouane Brahmi
Boston,MA
Summary
Skilled Support and infrastructure Specialist with board base of experience in technical support and operations. Resolved problems quickly, delivering high levels of customer satisfaction. Well-versed in assisting users with diverse computer system, mobile device and peripheral equipment problems. Skilled in security standards and usability optimization. Resourceful System Administrator with expertise to respond to wide range of technical challenges with focused and creative approach. Highly effective at problem solving
Overview
8
8
years of professional experience
1
1
Certification
Work History
Infrastructure Analyst
DXC Technology
03.2022 - Current
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Supported IT operations for corporate headquarters and nationwide locations.
- Analyzed and maintained system and application performance.
- Defined strategic objectives to identify requirements and outcomes.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
IT Support Specialist
MACIR Inc
01.2018 - 03.2022
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Promoted efficiency among departments with prompt resolution of system issues.
- Responded promptly to incoming sales leads and requests for technical support.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Configured hardware and granted system permissions to new employees.
- Updated software to safeguard against security flaws.
Help Desk Technician
Citibank
02.2016 - 09.2017
- Identified potential sales and cross-selling opportunities and informed supervisor.
- Rolled out software updates and applied server patches to thwart threats from penetrating networks.
- Provided on-call support for critical issues related to [Software].
- Configured hardware and granted system permissions to new employees.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Education
Associate of Science - Management Information Systems
Associate of Business Administration
Morocco05.2020
Bachelor of Science - Auditing
Paris 13 University
France12.2011
Skills
Ticketing Systems
Office 365
Windows10 / Mac OS
Active Directory
Computer Networking
Security
Troubleshooting
Good documentation
- Quality Assurance Controls
- Hardware and Software Installation
- Virtualization Technologies
- IT Service Management
Certification
Google IT Support Professional Certification
Comptia A++
Languages
English
Professional Working
French
Full Professional
Arabic
Native or Bilingual
Timeline
Infrastructure Analyst
DXC Technology
03.2022 - Current
IT Support Specialist
MACIR Inc
01.2018 - 03.2022
Help Desk Technician
Citibank
02.2016 - 09.2017
Associate of Science - Management Information Systems
Associate of Business Administration
Bachelor of Science - Auditing
Paris 13 University
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