Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Marphel Avery

Winter Park,USA

Summary

High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Sales Representative

Charter Communications- Spectrum
Maitland, USA
11.2017 - 03.2024
  • Customer service-computer/45 wpm proficiency.
  • Work with several systems like, Microsoft, google, outlook, WebEx, agentOS, 9five systems.
  • Service activation, multi line exp.
  • Inbound and outbound calling, number keys.

Driver Customer Relations

Uber
San Francisco, USA
02.2016 - 11.2017
  • An independent taxi driver that help in the transportation industry by picking up and dropping off riders.
  • Such as airport, attractions, cruise ships, and other destinations, in the Orlando and surrounding areas.

Data Entry Specialist

Optum /United Health Care
Orlando, USA
08.2013 - 08.2015
  • High volume inbound call center that take calls from nurse, patient, DME providers, to assist them in setting up medical appointment and enter new data for medical records.

Automotive Sales Representative

Central Florida Lincoln
Orlando, USA
03.2010 - 03.2012
  • The position is in sales as a Auto Sales Rep.
  • What the position entitled was the meet and greet, providing any and all information in the buying process, educating the customer on the product and always be closing or asking for the sale.
  • Also answering any question and always stay knowledgeable and have a drive to succeeded.

Education

Achievement Diploma - Academic

East High School
Youngstown, OH

Skills

  • Sales and business development
  • Inside sales and telemarketing
  • Customer service and support
  • Communication and phone etiquette
  • Negotiation and problem solving
  • Technical support and troubleshooting
  • Organizational skills and time management
  • Microsoft Excel and Word proficiency
  • Salesforce and CRM expertise
  • Desktop operating systems knowledge
  • Typing skills and efficiency
  • Inbound/outbound calling strategies
  • Leadership and team management

Certification

  • 2-14 Life and Annuity with (incl. Variable Contracts)
  • Forklift Certified

Additional Information

Broad understanding of computer hardware, Tech support skills, Sales, Call center customer service, inbound/outbound calling, strong problem solving and process improvement skills, proficient with desktop operating systems, experience with outlook, Excel, word, and microsoft.

Timeline

Sales Representative

Charter Communications- Spectrum
11.2017 - 03.2024

Driver Customer Relations

Uber
02.2016 - 11.2017

Data Entry Specialist

Optum /United Health Care
08.2013 - 08.2015

Automotive Sales Representative

Central Florida Lincoln
03.2010 - 03.2012

Achievement Diploma - Academic

East High School

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