Professional Summary
Overview
Work History
Education
Skills
Timeline

Marqakita Lee

Holiday Inn Express
South Bend,IN
9
years of professional experience

Dedicated professional with a strong hospitality background at Holiday Inn, excelling in customer service and teamwork. Proven expertise in housekeeping, ensuring immaculate environments through effective cleaning techniques. Recognized for maintaining high standards and fostering positive guest experiences, contributing to overall satisfaction and operational efficiency.

Work History

Housekeeping

1 Year 2 Months
Holiday Inn Express | 07.2025 - 09.2026
  • bathrooms, hallways, and common areas to maintain a clean and healthy environment.
  • Swept, mopped, vacuumed, and dusted floors, furniture, and surfaces.
  • Changed bed linens, made beds, and replaced towels and other supplies.
  • Restocked cleaning supplies and guest room essentials as needed.
  • Collected and disposed of trash while following proper sanitation procedures.
  • Used cleaning products and equipment safely and correctly.
  • Followed established cleaning procedures and maintained high standards of cleanliness.
  • Managed time effectively to complete assigned tasks within scheduled deadlines.
  • Reported maintenance issues, damaged items, or safety concerns to supervisors.
  • Worked independently and as part of a team to ensure customer satisfaction.

Sales Associate

8 Months
Bargain Lane | 03.2024 - 11.2024

● Assisted customers with finding products and answering questions about merchandise.

● Provided friendly, professional customer service to ensure a positive shopping experience.

● Operated cash registers, processed payments, and handled transactions accurately.

● Restocked shelves, organized merchandise, and maintained a clean, orderly sales floor.

● Monitored inventory and helped ensure products were properly displayed and priced.

● Assisted with store opening and closing duties as needed.

● Resolved customer concerns professionally and helped maintain customer satisfaction.

● Worked as part of a team to meet sales goals and maintain store standards.

Sale Associate (seasonal)

4 Months
Macy’s | 11.2023 - 03.2024

● Assisted customers with finding products and answering questions about merchandise.

● Provided friendly, professional customer service to ensure a positive shopping experience.

● Operated cash registers, processed payments, and handled transactions accurately.

● Restocked shelves, organized merchandise, and maintained a clean, orderly sales floor.

● Monitored inventory and helped ensure products were properly displayed and priced.

● Assisted with store opening and closing duties as needed.

● Resolved customer concerns professionally and helped maintain customer satisfaction.

● Worked as part of a team to meet sales goals and maintain store standards.

Front Desk Reception

11 Months
Holiday Inn | 08.2021 - 07.2022
  • Supervised administrative functions of scheduling, billing, inventory management, front desk reception and office security.
  • Provided exceptional customer service to diverse populations of students, parents, staff members, and visitors at the front desk reception area.
  • Promoted a positive work atmosphere by greeting visitors professionally and courteously upon arrival at the front desk reception area.
  • Provided front desk reception back-up services by answering telephones, greeting visitors and handling deliveries.
  • Provided exceptional customer service at front desk reception when needed, contributing to positive clinic reputation.
  • Coordinated closely with other departments such as scheduling, front desk reception, and clinical staff to maintain seamless communication across all areas affecting patient financials.

Housekeeping

4 Years 4 Months
Hampton Inn | 04.2017 - 08.2021
  • bathrooms, hallways, and common areas to maintain a clean and healthy environment.
  • Swept, mopped, vacuumed, and dusted floors, furniture, and surfaces.
  • Changed bed linens, made beds, and replaced towels and other supplies.
  • Restocked cleaning supplies and guest room essentials as needed.
  • Collected and disposed of trash while following proper sanitation procedures.
  • Used cleaning products and equipment safely and correctly.
  • Followed established cleaning procedures and maintained high standards of cleanliness.
  • Managed time effectively to complete assigned tasks within scheduled deadlines.
  • Reported maintenance issues, damaged items, or safety concerns to supervisors.
  • Worked independently and as part of a team to ensure customer satisfaction.

Education

High School Diploma

Riley High School | 1902 Fellows St

Skills

Teamwork
Housekeeping
Customer service
Bathroom cleaning
Mopping and sweeping
Vacuuming and sweeping
Cleaning bathrooms
Bed making proficiency
Kitchen cleaning
Residential cleaning
Hospitality background
Dusting furniture
Folding clean laundry
Restroom detailing
Staff training

Timeline

Housekeeping

Holiday Inn Express
07.2025 - 09.2026Read More

Sales Associate

Bargain Lane
03.2024 - 11.2024Read More

Sale Associate (seasonal)

Macy’s
11.2023 - 03.2024Read More

Front Desk Reception

Holiday Inn
08.2021 - 07.2022Read More

Housekeeping

Hampton Inn
04.2017 - 08.2021Read More

Riley High School

High School Diploma
Read More
Marqakita Lee