Marqeith Garner
Richmond
Summary
Experienced with talent acquisition, employee relations, and HR policy implementation. Uses effective communication and organizational skills to enhance team productivity and workplace harmony. Knowledge of HR systems and best practices ensures smooth HR operations and compliance.
HR professional with solid background in employee management and recruitment strategies. Proven ability to streamline HR processes and foster collaborative work environment. Reliable team player with flexible approach to changing business needs and strong interpersonal and organizational skills.
Overview
16
16
years of professional experience
Work History
HR Associate Partner
Amazon.com LLC
08.2023 - Current
- Responds to associate inquiries across multiple channels (in-person, phone, email, hr cases), addressing general HR inquires.
- Maintained 100% HMD for more than 6 months consecutively.
- Utilize key metrics (e.g., attendance, attrition, engagement) to identify trends and contribute to data-driven improvements.
- Partners with managers with timekeeping and/or scheduling discrepancies.
- Coordinated monthly engagement activities with site leadership to support culture and inclusivity for 3000+ associates on-site.
Arkansas Blue Cross Blue Shield
ABCBS
11.2011 - 08.2023
- Analyzed claims processing workflows to identify inefficiencies and implement corrective actions, enhancing processing speed by 20%.
- Coordinated member services initiatives to improve satisfaction ratings, achieving a 95% positive feedback score from member surveys.
- Developed and executed data analysis reports to support strategic planning, providing actionable insights to management.
- Maintained compliance with state and federal regulations through regular audits and policy updates, resulting in zero compliance issues.
- Managed provider relations to resolve disputes and improve collaboration, leading to a 30% reduction in claims denials.
- Designed and facilitated training programs for new employees, ensuring a smooth onboarding experience and a 90% retention rate.
- Conducted risk assessments on operational processes, identifying potential vulnerabilities and implementing risk mitigation strategies.
Food & Beverage Lead
Resorts Casino
08.2009 - 11.2011
- Supervised daily operations and scheduling for team members across food and beverage outlets.
- Maintained inventory, organized workflows, and ensured compliance with health and safety standards.
- Conducted interviews and training for new hires; supported team morale and guest experience.
- Interfaced with service departments to ensure smooth operational flow and positive customer interactions.
Education
Associate’s Degree -
Northwest Mississippi Community College
01.2004
High School Diploma - undefined
Rosa Fort High School
01.2002
Skills
- Training & Development
- HRIS & Timekeeping
- Confidentiality & Employee Relations
- Customer Service
- Onboarding
- Data Accuracy
- Conflict Resolution & Support
- Strategic Thinking
- HRIS Systems: HRSC, Kronos
- Microsoft Office: Word, PowerPoint, Outlook
Timeline
HR Associate Partner
Amazon.com LLC
08.2023 - Current
Arkansas Blue Cross Blue Shield
ABCBS
11.2011 - 08.2023
Food & Beverage Lead
Resorts Casino
08.2009 - 11.2011
High School Diploma - undefined
Rosa Fort High School
Associate’s Degree -
Northwest Mississippi Community College
COMMUNITY INVOLVEMENT
Volunteer Speaker at Juvenile Centers, Annual Organizer of Local Food Drives & Holiday Meals for the Homeless, Youth Outreach Leader in Community Events