Marqeitta B. Playfair
San Antonio,TX
Summary
Customer-focused professional with 15+ years of experience supporting service members and resolving financial and account-related issues. Known for strong communication, problem-solving, and delivering solutions that improve financial outcomes. Committed to compliance, accuracy, and helping individuals achieve financial stability.
Overview
8
8
years of professional experience
Work History
Contracting Officer's Representative
United States Air Force
RAF Croughton, UK
07.2023 - 03.2026
- Served as primary COR for a $21M logistics contract, overseeing transportation, supply, vehicle maintenance, and installation support to ensure full compliance.
- Led COR oversight across seven offices, serving as the escalation point for policy, contract issues, and performance resolution.
- Directed 20 contractors, monitored PWS performance, conducted QA inspections, and coordinated corrective actions.
- Tracked performance using SPM, improving efficiency and achieving 98% customer satisfaction.
- Streamlined logistics processes, eliminating a two-year DLA backlog, recovering $130K, and reclaiming 40% warehouse space.
- Managed 500+ government assets across three GSUs and ensured compliant disposition of $7M in equipment.
Unit Deployment Manager
United States Air Force
RAF Croughton, United Kingdom
09.2022 - 08.2023
- Acted as Unit Deployment Manager (UDM), managing deployment readiness, accountability, and compliance for 250+ personnel.
- Served as the primary point of contact to leadership for administrative support programs, managing taskers, reports, and correspondence.
- Functioned as SME for deployment and administrative programs, ensuring compliance with Air Force policies, laws, and directives.
- Utilized ARIS, DRRS, and DCAPES to track readiness, analyze data, and brief leadership on mission status and risks.
- Coordinated with MPF, Finance, Medical, and external agencies to process orders, entitlements, and deployment requirements.
- Served as liaison to military and civilian personnel offices, supporting assignments, evaluations, and workforce actions.
- Developed and maintained tracking systems, records, and office procedures, improving workflow efficiency and data accuracy.
- Reviewed incoming/outgoing correspondence and managed suspenses to ensure timely, compliant task completion.
- Delivered training and briefings to 250+ personnel and families, improving program understanding and reducing errors.
- Prepared reports, dashboards, and briefings for leadership, identifying issues and recommending corrective actions.
Management Analyst
United States Air Force
Tinker AFB, OK
08.2020 - 06.2022
- Developed performance metrics and dashboards to evaluate contractor and program effectiveness, strengthening oversight and accountability.
- Served as Lead QASP monitor, validating performance data and ensuring compliance with contract standards.
- Reviewed audits and inspections, identifying trends and implementing corrective actions to resolve compliance gaps.
- Evaluated program performance using qualitative and quantitative analysis to drive continuous improvement.
- Advised leadership and prepared reports/briefings with findings, risks, and recommendations to support decision-making.
Traffic Management Specialist
United States Air Force
Tinker AFB, OK
05.2019 - 08.2020
- Counseled 50+ customers weekly on financial entitlements, claims, and reimbursement processes.
- Resolved customer issues with a 95% same-contact resolution rate, improving satisfaction and reducing follow-ups.
- Maintained high customer satisfaction through empathetic communication and problem-solving.
- Documented all customer interactions in system databases, ensuring 100% accountability and tracking.
- Assessed customer needs quickly and provided tailored solutions to improve resolution efficiency.
- Ensured compliance with DoD transportation regulations for household goods and special shipments.
- Coordinated efforts with JPPSO, PPO, and TSPs to meet quality standards.
- Resolved quality assurance issues and implemented corrective actions to improve service delivery.
- Promoted customer satisfaction by effectively resolving issues and offering knowledgeable service.
Transportation Assistant
United States Air Force
Tinker AFB, OK
04.2018 - 05.2019
- Coordinated high-visibility and contingency travel in compliance with federal regulations.
- Processed travel orders and transportation requests for service members, ensuring compliance with regulations.
- Monitored $3.5M CTO contract, auditing 1,000+ travel transactions with 100% accuracy.
- Supported acquisition and payment processes; reconciled invoices and prevented penalty fees.
- Collaborated with departments to streamline transportation processes, enhancing overall efficiency.
- Supported audits by preparing documentation and reports, facilitating successful compliance outcomes.
Education
Associate of Applied Science - Transportation
Community College of The Air Force
Montgomery, AL01-2013
Skills
- Customer Service & Member Support
- Account Resolution & Payment Coordination
- Financial Communication & Education
- Conflict Resolution & Negotiation
- CRM Systems & Documentation
- Regulatory Compliance & Risk Management
- Call Handling & Client Engagement
- Cross-Functional Collaboration
Timeline
Contracting Officer's Representative
United States Air Force
07.2023 - 03.2026
Unit Deployment Manager
United States Air Force
09.2022 - 08.2023
Management Analyst
United States Air Force
08.2020 - 06.2022
Traffic Management Specialist
United States Air Force
05.2019 - 08.2020
Transportation Assistant
United States Air Force
04.2018 - 05.2019
Associate of Applied Science - Transportation
Community College of The Air Force