Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Victoria Garcia

Plano,TX

Summary

Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.

Overview

10
10
years of professional experience

Work History

Team Lead Consultant

FedEx Office
10.2020 - Current
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Collected, arranged, and input information into database system.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Frequently inspected production area to verify proper equipment operation.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Created and managed project plans, timelines and budgets.
  • Observed packing operations to verify conformance to specifications.
  • Train team members on how to serve the purple promise to every customer.
  • Managed cash register before and after shift to balance and record accurate transactions.
  • Trained and supervised how employee to use selling strategies and apply best practice.

Caregiver

Plano ISD
09.2018 - 10.2020
  • After school program: PASAR
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Helped with homework
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Cafeteria Assistant

Plano ISD
02.2018 - 10.2020
  • Cleaned and sanitized surfaces, tools and equipment.
  • Served food according to temperature, safety and presentation guidelines.
  • Cooked food per recipe requirements in large batches for routine school breakfasts, lunches and special events.
  • Prepared ingredients and recipe components ahead of time.
  • Followed all proper handling procedures for prepared foods, ingredients and leftovers.
  • Provided exemplary service to students, staff and visitors.
  • Notified management of product and supply shortages to reduce disruption in availability.
  • Monitored food temperatures to comply with safety regulations.
  • Tracked meal purchases and accepted payments at cash register.
  • Received and stored incoming supplies according to procedures.
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Operated dishwashers and other kitchen equipment according to safety guidelines.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.

Retail Associate

Ross Dress For Less
03.2016 - 10.2020
  • Maintained clean sales floor and straightened and faced merchandise.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Greeted customers and helped with product questions, selections, and purchases.

Associate

Dairy Queen Grill & Chill
06.2014 - 07.2015
  • Worked varied hours to meet seasonal and business needs.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Provided product price information to customers.
  • Created promotional materials to advertise products and services.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Recommended complementary purchases to customers, increasing revenue.

Education

High School Diploma -

Wylie High School
Wylie, TX
06.2016

Skills

  • Daily Progress Reports
  • Maintenance Scheduling
  • Technological Knowledge
  • Service Quality
  • New Product Information
  • Work Orders
  • Team Member Development
  • Customer Inquiries
  • Leading Teams
  • Leadership
  • Team Collaboration
  • Marketing Sales
  • Training Procedures

Accomplishments

  • Supervised team of 6 staff members.

Timeline

Team Lead Consultant

FedEx Office
10.2020 - Current

Caregiver

Plano ISD
09.2018 - 10.2020

Cafeteria Assistant

Plano ISD
02.2018 - 10.2020

Retail Associate

Ross Dress For Less
03.2016 - 10.2020

Associate

Dairy Queen Grill & Chill
06.2014 - 07.2015

High School Diploma -

Wylie High School

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Victoria Garcia