Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marqetta Payne

Jefferson City,MO

Summary

Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards. Driven Patient Care Coordinator adept at planning care, coordinating interdisciplinary teams, and making strategic improvements. Decisive leader and creative problem solver with many years of healthcare experience. Responsible professional enthusiastic about supporting best practices in hospital operations, compliance and healthcare management. Demonstrated strengths in multi-area management, quality assurance, and service. Resourceful professional and collaborative team player. Experienced Patient Care Coordinator proficient in directing patient care programs that are both high-quality and efficient. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

9
9
years of professional experience

Work History

Tech Patient Care

Boone Hospital
Columbia, MO
12.2023 - Current
  • Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
  • Assessed patient's need for additional resources such as home health aides or durable medical equipment suppliers in order to provide appropriate level of care.
  • Processed patient intake information and updated medical records prior to treatment.
  • Troubleshot and resolved complex customer service issues to enhance patient and family experience.
  • Communicated with patients to ensure quality of care and develop care plans.
  • Collaborated with clinical and administrative staff to meet patient needs.
  • Logged patient counts within hospital system and implemented subsequent steps.
  • Screened patients for eligibility for state, local and federal assistance programs.
  • Accessed programs and set up correct payment strategies based on patient means and needs.
  • Instructed patients on policies and required actions for different types of appointments and procedures.
  • Brought forward liabilities and risk management concerns to supervisor for assessment.
  • Verified patients' insurance and payment methods during admissions or check-in processes.

Certified Nursing Assistant/Certified Medication Technician

Heisinger Bluffs - A Lutheran Senior Services Community
Jefferson City, Mo
08.2017 - Current
  • Collected specimens for testing purposes upon request from physicians or nurses.
  • Assisted with ambulation of patients utilizing appropriate equipment safely.
  • Capably offered guidance and empathy to family members navigating end-of-life decisions.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Provided support to improve range of motion for non-ambulatory residents.
  • Maintained optimal environment by collecting specimens, monitoring vitals, and ensuring patient comfort.
  • Assisted in the preparation and distribution of medications to patients as prescribed by physicians.
  • Offered consistent emotional support and reassurance with a focus on maintaining professionalism.
  • Ensured the collection of biological specimens and their proper packaging for laboratory transport in order to enable accurate diagnostic testing.
  • Assisted patients with activities of daily living, including medication reminders.
  • Adhered to cultivating positive rapport with patients, families, and medical practitioners.
  • Implemented strategies to safeguard against bedsores through the consistent repositioning of immobile patients.
  • Provided patients with timely reminders regarding prescribed medications and nutritional supplements.
  • Notified medical or nursing staff of any changes in intake and output of food and liquids through timely records.

Certified Medication Technician

Villa Maria Nursing Home
Jefferson City, MO
08.2015 - 07.2024
  • Maintained vigilance in monitoring vital signs before administering medications and promptly reported any deviations or abnormalities to the overseeing nurse.
  • Contributed to the dispensing process of physician-prescribed drugs for patient care.
  • Facilitated the learning of medication administration processes for new Certified Medication Technicians.
  • Played a key role in educating new Certified Medication Technicians on medication administration processes.
  • Engaged in collaborative discussions during interdisciplinary team meetings to develop patient care strategies.
  • Swiftly and effectively responding to all emergency incidents concerning patient health problems.
  • Contributed actively to team meetings, focusing on patient care and medication management strategies.
  • Evaluated patient sentiments, identified assistance necessities, and offered social and emotional support.
  • Ensured optimal patient preparation for surgery, treatment, or examination through diligent execution of shaving and draping procedures.
  • Assisted with lifting patients to move on or off beds, examination tables and surgical tables.

Certified Nurse Assistant

Villa Marie - StoneBridge
Jefferson City, Mo
02.2015 - 07.2024
  • Assisted individuals with self-care tasks such as bathing, dressing, and grooming.
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Provided support to relatives during periods of hardship.
  • Reported changes in patient conditions to registered nurse or physician.
  • Monitored patients for any physical, emotional, or symptomatic changes and provided necessary medical attention.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
  • Responded to patient call signals and signal lights in order to ascertain patients' needs.
  • Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
  • Responded promptly to patient call signals and signal lights to assess patients' requirements.

Education

Some College (No Degree) - Social Worker

Lincoln University
Jefferson City

Some College (No Degree) - A Licensed Practical Nurse

Moberly Area Community College
Moberly, MO

Skills

  • Patient documentation
  • Patient Safety
  • Patient Assessment
  • Documentation
  • HIPAA Compliance
  • Medical Data Collection
  • Patient Care
  • Verbal and written communication
  • CPR Certified
  • IV Certified

Timeline

Tech Patient Care

Boone Hospital
12.2023 - Current

Certified Nursing Assistant/Certified Medication Technician

Heisinger Bluffs - A Lutheran Senior Services Community
08.2017 - Current

Certified Medication Technician

Villa Maria Nursing Home
08.2015 - 07.2024

Certified Nurse Assistant

Villa Marie - StoneBridge
02.2015 - 07.2024

Some College (No Degree) - Social Worker

Lincoln University

Some College (No Degree) - A Licensed Practical Nurse

Moberly Area Community College
Marqetta Payne