Marquasia Mitchell
Dillon,SC
Summary
Hardworking and motivated Apprentice Optician with significant exposure to sales, customer service and administrative functions. Skillful educating patients, managing documentation and updating digital records. High-energy team player with a strong attention to detail and calm demeanor. Proficient in CIAO complete data system for eye wear, insurance, patients profiles, and any notes from the provider.
Overview
8
8
years of professional experience
Work History
Apprentice Optician
LENSCRAFTERS, Luxottica Group
Florence, SC
02.2020 - Current
- Made targeted suggested to patients based on facial parameters and stated preferences
- Customer serviced patients during entire process of eye exam and frames and lenses selection to give complete vision solutions.
- Took digital measurements using Accu Fit to gather pupillary distance, ocular center and segment heights for optimal clarity in lenses.
- Educated patients about how to adapt to wear and care for eye wear.
- Developed strong rapport with customers and created positive impression of business.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Reviewed prescriptions (previous and current) and patient information carefully to identify special needs.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Handled and filed patient records with discretion to comply with HIPAA guidelines.
- Explained required paperwork, tests, products and services to foster positive customer experience.
- Operated POS system terminal by inputting prescription information and processing payment with accuracy and attention to detail.
Sales Associate and Pink Brand Ambassador
Victoria Secret
Florence, SC
08.2018 - 03.2020
- Helped customers locate products and checked store system for merchandise at other sites
- Prepared merchandise for sales floor by pricing or tagging
- Educated associates on market trends and stayed up to date on forecasts
- Increased sales by offering advice on purchases and promoting additional products
- Answered customer questions regarding sizing, accessories and proper care for merchandise
- Tracked stock using company inventory management software
- Met and exceeded opening new store credit card accounts
- Learned products inside and out to give best possible demonstrations and answer consumer questions.
- Communicated product value, quality and style to educate and entice potential customers.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Cashier
W, KJ's Market IGA
Dillon, SC
07.2017 - 08.2018
- Resolved customer complaints and maintained clean and tidy checkout area
- Handled approximately daily credit and cash transactions for customers with accuracy and speed
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
Summer Youth Volunteer
McLeod Health Hospital
Dillon, SC
06.2014 - 08.2017
- Maintained equipment and inventory records
- Communicated with individuals of all ethnic and cultural backgrounds on daily basis
- Assisted both doctors and nurses with requests
- Kept patients satisfied with warm blankets, ice water, and socks
- Reorganized rooms after patients were discharged and before being admitted.
Education
HS Diploma -
Dillon High School
08.2018
No Degree - Public Health Nursing
University of South Carolina - Columbia
Columbia, SCSkills
- Eyewear sales
- Appointment Scheduling
- Good Telephone Etiquette
- Customer Inquiries
- HIPAA Guidelines
- Creative Solutions
- Client Support
- Administrative Support
- Patient Data Management Systems
- Accurate Recordkeeping
- Detail Work
- Product and Service Recommendations
- Stocking and replenishing
- Till counting
Languages
French
Elementary
Timeline
Apprentice Optician
LENSCRAFTERS, Luxottica Group
02.2020 - Current
Sales Associate and Pink Brand Ambassador
Victoria Secret
08.2018 - 03.2020
Cashier
W, KJ's Market IGA
07.2017 - 08.2018
Summer Youth Volunteer
McLeod Health Hospital
06.2014 - 08.2017
HS Diploma -
Dillon High School
No Degree - Public Health Nursing
University of South Carolina - Columbia