MARQUASIA SIMON
Dallas
Summary
Dedicated team player adept at managing customer service and claims processing for policyholders. Looking for a long-term position with a growth-oriented company.
Overview
7
7
years of professional experience
Work History
Dispatch Representative
AAA
Dallas, TX
11.2023 - 09.2025
- Receive emergency and non-emergency calls and record significant information
- Address problems and requests by transmitting information or providing solutions
- Prioritize calls according to urgency and importance
- Use phone or computer to send crews, vehicles or other field units to appropriate locations
- Monitor the route and status of field units to coordinate and prioritize their schedule
- Provide field units with information about orders, traffic, obstacles and requirements
- Enter data in computer system and maintain logs and records of calls, activities and other information
Collections Agent
Tricolor Auto Group
Oklahoma City, OK
11.2018 - 09.2023
- Data entry
- Resolved outstanding account balances through effective communication and negotiation strategies.
- Analyzed customer payment patterns to identify trends and recommend process improvements.
- Managed high-volume collections calls while maintaining compliance with industry regulations.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
Education
High School Diploma - undefined
Oklahoma Centennial High School
Oklahoma City, OK05.2016
Skills
- Coverage Determination
- Time Management
- Policy Knowledge
- Active listening
- Critical thinking
- Data entry
- Customer service
- Customer relations
- Problem resolution
- Conflict resolution
- Complaint handling
Timeline
Dispatch Representative
AAA
11.2023 - 09.2025
Collections Agent
Tricolor Auto Group
11.2018 - 09.2023
High School Diploma - undefined
Oklahoma Centennial High School