Marquavia Bailey
Glendale,AZ
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
17
17
years of professional experience
Work History
Solver-Benefit Coordinator
Circle K corporate
06.2022 - Current
- Answer inbound calls, educate customers on Benefit (Health, dental and vision) options and assist with enrollment
- Respond to 60+ emails an fax
- Employment Verification
- Maintain personal client information
- Data entry
- Assisted with payroll concerns.
Valley life, Direct Support Professional
01.2013 - Current
- Assisted patients with daily living activities as needed
- Performed assigned duties with respect for Human Dignity
- Provided general comfort to all clients
- Utilized infection control methods while taking care of clients
- Clarified care processes to the client and family before initiating
- Dispensed medicines, documented observations, interventions and group activities.
PSE3
State of Arizona Department of Economic Security (DBME)
10.2018 - 12.2020
- Handled high call volume
- Handled escalated calls from customers
- Assist clients with economic needs
- Assisted customer in a timely manner
- Inbound calls 10-25 daily
- Operate multi screens
- Keying and coding case
- Conducting phone interviews to determine eligibility for (Nutrition, Cash and medical assistance) benefits
- Outbound calls to employers to obtain rec'd verification.
Accel Adult Services
01.2016 - 01.2017
- Assisted members in daily living activities as needed
- Established a schedule for members
- Implemented goals into members daily routine
- Assisted members with daily living activities.
Outbound Sales Representative
RemX Specialty Staffing
03.2016 - 06.2016
- Made 80-100 outbound calls to hospitals and Doctors offices on behalf of insurance companies to retrieve medical records.
Greenway Chiropractic, Massage Therapist
01.2009 - 01.2010
- Provided customer service
- Assisted with appointment scheduling
- Data entry
- Designed specific sessions based on client's individual needs
- Maintained inventory of all products necessary to perform treatments
- Assessed the needs of each customer individually and selected the appropriate treatment
- Observed client reaction to massage and modified as necessary
- Always demonstrated a pleasant and enthusiastic demeanor.
Incredible Vibe Marketing, Assistant /CSR
01.2008 - 01.2010
- Greeted visitors
- Filing
- Answer multi-line phone system
- Data entry
- Appointment scheduling
- Mail distribution
- Troubleshooting technical issues
- Adjusted accounts for credits, debits and billing.
Clinical Internship, Massage Therapist
01.2007 - 01.2008
- Performed consecutive 50-minute quality massage therapy sessions
- Educated guests about individual massage and body treatment needs and other services available
- Served customers quickly while maintaining a cheerful attitude in a high stress workplace
- Always maintained positive guest relations.
CSR/Host
Great Skate
01.2007 - 01.2008
- Hosted events and maintained event schedules
- Coached other associates with new company policy
- Maintained associate break and lunch schedules
- Handled cash register
- Meal prep and kitchen work.
Education
Diploma -
Peoria Accelerated High School
Certificate of completion of Massage Therapy -
Arizona School of Massage Therapy
2008 -
LMT through Arizona State Board of Massage Therapy
Skills
- Outbound Sales
- Cold Calling
- Guest relations
- Cisco Finesse
- Data entry
Timeline
Solver-Benefit Coordinator
Circle K corporate
06.2022 - Current
PSE3
State of Arizona Department of Economic Security (DBME)
10.2018 - 12.2020
Outbound Sales Representative
RemX Specialty Staffing
03.2016 - 06.2016
Accel Adult Services
01.2016 - 01.2017
Valley life, Direct Support Professional
01.2013 - Current
Greenway Chiropractic, Massage Therapist
01.2009 - 01.2010
Incredible Vibe Marketing, Assistant /CSR
01.2008 - 01.2010
Clinical Internship, Massage Therapist
01.2007 - 01.2008
CSR/Host
Great Skate
01.2007 - 01.2008
Diploma -
Peoria Accelerated High School
Certificate of completion of Massage Therapy -
Arizona School of Massage Therapy
2008 -
LMT through Arizona State Board of Massage Therapy