MARQUE' DEBROSSARD
SOMERVILLE
Summary
Professional processing expert prepared to bring high level of precision and efficiency to new role. History of optimizing workflow and ensuring accuracy of data management, contributing to improved operational outcomes. Known for effective collaboration and adaptability to meet evolving business needs, showcasing strong analytical and organizational skills.
Overview
19
19
years of professional experience
Work History
Loan Processing Specialist
UWM
12.2023 - 06.2025
- Processed mortgage loans, ensuring regulatory compliance and smooth operations.
- Managed client appointments, improving communication and team coordination.
- Resolved client inquiries, maintaining high satisfaction and delivering timely updates.
- Applied analytical skills to address issues, ensuring efficient loan processing.
- Monitored compliance with industry regulations, identifying gaps and implementing corrective measures to mitigate risks.
- Facilitated effective communication between clients and team members, promoting transparency and enhancing overall service delivery.
- Maintained accurate records and documentation, ensuring data integrity while supporting regulatory audits.
- Demonstrated strong interpersonal skills by actively listening to client concerns, fostering trust and rapport throughout the loan process.
- Streamlined loan processing workflows, reducing turnaround times and significantly enhancing client satisfaction.
- Streamlined processing workflows to enhance operational efficiency across multiple departments.
- Implemented quality control measures to ensure compliance with industry standards and regulations.
Caregiver
CareLinx Home HealthCare, LLC
07.2022 - 06.2025
- Provide compassionate care, assist with daily tasks, manage medications, support emotionally.
- Build strong client relationships, ensure high care standards, foster positive environments.
- Communicate with families and professionals to meet client needs, ensure ongoing well-being.
- Provided compassionate support to clients, enhancing their daily living experiences and ensuring emotional well-being.
Caregiver/Personal Assistant
Alliance Senior Care
04.2022 - 01.2024
- Assist clients in daily tasks, enhancing comfort and safety.
- Implement care plans to improve client satisfaction.
- Coordinate with healthcare teams for optimal outcomes.
- Maintain records to ensure compliance and quality.
- Assess client needs, adapting strategies for independence.
General Manager
Orchard Living View
11.2019 - 03.2022
- Led TBI patient care, enhancing communication and support.
- Improved appointment scheduling, boosting record management.
- Created patient-centric environment, enhancing life quality.
- Streamlined processes, reducing wait times and increasing satisfaction.
- Coordinated with teams for comprehensive care plans, improving outcomes.
Caregiver/Personal Assistant
BrightStar Care
12.2016 - 09.2019
- Provided in-home care for patients with varying medical conditions, focusing on physical and emotional well-being.
- Delivered excellent customer service, addressing client concerns and needs promptly and professionally.
- Demonstrated strong phone communication skills when scheduling appointments and responding to client queries.
Nursing Assistant
Center For Senior Independence
02.2013 - 03.2016
- Assisted patients with daily activities, including hygiene and mobility, in a hospital setting.
- Supported nursing staff with documentation and reporting, ensuring accurate patient records.
- Engaged in patient communication, explaining procedures and responding to concerns with empathy and professionalism.
General Manager/Direct Care Worker
New Era Transitional Group Home
03.2006 - 09.2012
- Supervised and provided care to individuals in a group home setting, managing both staff and patient schedules.
- Communicated regularly with family members and healthcare providers to ensure continuity of care.
- Created and maintained patient care plans, ensuring that all needs were addressed.
Education
Coursework in Nursing
Ashford University
01-2015
Certificate in Nursing Assistant - undefined
Hazy Institute of Learning
01.2014
Certificate - undefined
Wayne State College
01.2005
High School Equivalent (GED) - undefined
Educational Development Center
Detroit, MI01.1997
Skills
- Healthcare client relations
- Medical documentation proficiency
- Skilled in using Excel, Outlook, and Teams for effective communication
- Customer service
- Computer proficiency
- Standard operating procedures
- Operational excellence
- Document review
- Workflow optimization
Timeline
Loan Processing Specialist
UWM
12.2023 - 06.2025
Caregiver
CareLinx Home HealthCare, LLC
07.2022 - 06.2025
Caregiver/Personal Assistant
Alliance Senior Care
04.2022 - 01.2024
General Manager
Orchard Living View
11.2019 - 03.2022
Caregiver/Personal Assistant
BrightStar Care
12.2016 - 09.2019
Nursing Assistant
Center For Senior Independence
02.2013 - 03.2016
General Manager/Direct Care Worker
New Era Transitional Group Home
03.2006 - 09.2012
Certificate in Nursing Assistant - undefined
Hazy Institute of Learning
Certificate - undefined
Wayne State College
High School Equivalent (GED) - undefined
Educational Development Center
Coursework in Nursing
Ashford University
Similar Profiles
Destinee CarterDestinee Carter
Loan Processor at UWMLoan Processor at UWM
Karrar AlhayomKarrar Alhayom
Quality Assurance Analyst II at UWMQuality Assurance Analyst II at UWM
Gage C. DrierGage C. Drier
Change of Circumstance at UWMChange of Circumstance at UWM
Kamiah AtkinsKamiah Atkins
Registered Nurse at Methodist Le Bonheur HealthcareRegistered Nurse at Methodist Le Bonheur Healthcare
James HornerJames Horner
Fabrication Welder at Edison Mechanical ContractorsFabrication Welder at Edison Mechanical Contractors