Marquedra Whitted
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
10
10
years of professional experience
Work History
Patient Care Coordinator
Gt Independence
07.2024 - Current
- Educated patients and families on health maintenance and disease prevention.
- Coordinated with insurance companies to confirm patient coverage and process claims.
- Implemented patient care coordination programs aimed at improving patient health outcomes.
- Documented patient counters in hospital system and initiated follow-up actions.
Quality Trainer
Collins Areospace
08.2020 - 07.2024
- Developed case studies, role-plays, videos, and other interactive activities to enhance learning experience.
- Analyzed feedback from employees to identify areas of improvement in the quality training program.
- Kept records of quality reports and statistical reviews.
- Reviewed customer issues, company processes and other operational areas to check compliance.
Customer Service Representative
Alorica
03.2016 - 08.2020
- Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
- Achieved and consistently exceeded quota through product and service promotion during routine calls.
- Cultivated customer loyalty promoted repeat customer and improved sales.
- Provided outstanding customer satisfaction with a friendly disposition and problem-solving skills utilization.
Cashier
Wendy's
11.2014 - 03.2016
- Monitored the status of placed orders and encouraging the workers for faster preparation of orders.
- Assured the quality of food and arrangement of dishes are as per the standards marked by the higher authorities.
- Provided fast friendly guest services including but not limited to; recorded orders and repeated them back to the customers.
- Utilize reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment.
Education
Associate of Arts -
Nash Community College
05-2027
High School -
Rocky Mount High School
06.2015
Skills
- Process financial transactions
- Account management
- Customer service
- Call center
- Data documentation
- Performance metrics
- Coordinate payment plans
- Customer transactions
Timeline
Patient Care Coordinator
Gt Independence
07.2024 - Current
Quality Trainer
Collins Areospace
08.2020 - 07.2024
Customer Service Representative
Alorica
03.2016 - 08.2020
Cashier
Wendy's
11.2014 - 03.2016
Associate of Arts -
Nash Community College
High School -
Rocky Mount High School
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