Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marquee Baker

Ashland,OR

Summary

With a proven track record at Ashley Furniture Warehouse, I excel in enhancing product quality and customer satisfaction. Leveraging technical aptitude and a professional demeanor, I've significantly improved operational standards and efficiency. My patience and persistence have been key in resolving complex issues, contributing to a notable increase in quality control compliance.

Overview

7
7
years of professional experience

Work History

Quality Control Technician

Ashley Furniture Warehouse
Medford, OR
06.2023 - Current
  • Monitored daily performance of production team to identify and address issues affecting quality product output.
  • Trained employees in proper equipment use and product testing procedures.
  • Maintained accurate records on product inspection results and reported findings to management team.
  • Monitored production processes for quality control purposes, ensuring that all work is completed according to established standards.
  • Performed visual and dimensional inspections of components, assemblies, and products to ensure compliance with customer specifications.
  • Conducted frequent quality and compliance reviews of production work.
  • Inspected incoming material for conformity to established requirements prior to acceptance into inventory.
  • Analyzed issues and recommended corrective actions to improve final results.
  • Provided quality support to ensure that products met quality standards and customer requirements.
  • Conducted tests on product samples and recorded results.
  • Assisted with correcting systemic problems in order to eliminate errors.
  • Analyzed data collected during the inspection process in order to identify trends or patterns related to product defects or malfunctions.
  • Generated reports detailing inspection results for internal tracking purposes as well as external reporting requirements.
  • Outlined remediation plans to standardize results to meet compliance regulations.
  • Created SOPs related to the Quality Control process in order to ensure consistent application across multiple departments.
  • Performed quality control inspections at customer sites to determine alignment with safety regulations.
  • Completed routine inspections of components and products to fulfill quality assurance requirements.
  • Monitored and upheld safe operating procedures and clean area mandates to meet regulatory requirements.
  • Provided feedback on existing processes in order to develop more efficient methods of performing tasks while still meeting required quality standards.
  • Participated in technical trainings and workshops to improve skills set and boost overall knowledge.
  • Investigated supplier problems associated with defective materials received from outside vendors in order to determine root causes of failure.
  • Provided technical support to other departments as needed.
  • Investigated customer complaints related to product quality issues.
  • Identified areas of improvement in existing processes to increase efficiency.
  • Evaluated product performance by conducting tests such as functional testing, stress testing, and burn-in testing.
  • Performed visual inspections of finished products.
  • Resolved customer complaints regarding product quality in a timely manner.
  • Managed household errands and other essential duties.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Operated a variety of machinery and tools safely and efficiently.
  • Completed day-to-day duties accurately and efficiently.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Recognized by management for providing exceptional customer service.
  • Worked with cross-functional teams to achieve goals.

Farmer

marshall groupe LLC
Ashland, OR
06.2018 - 02.2020
  • Weeded, thinned and pruned crops to verify proper sunlight and growth.
  • Loaded agricultural products into trucks to deliver products to markets or storage facilities.
  • Organized plant stocks for optimal growth and transported to displays when ready for customer sales.
  • Assessed market conditions to identify opportunities for selling products at optimal prices.
  • Maintained a safe work environment by adhering to safety protocols.
  • Worked with owner to determine ranch needs.
  • Irrigated crops manually or using automated systems such as pivots or sprinklers.
  • Inspected facilities and equipment for signs of disrepair, performing necessary maintenance work.
  • Harvested crops at the optimum time for maximum yield and quality.
  • Monitored weather conditions and adjusted strategies accordingly to avoid losses.
  • Cared for and maintained plants in different climate-controlled areas.
  • Sowed seeds, planted seedlings, and transplanted crops by hand or with mechanized equipment.
  • Completed day-to-day duties accurately and efficiently.
  • Worked with cross-functional teams to achieve goals.

Sales Agent

Enagic - Kangen Water
Ashland, OR
05.2018 - 02.2020
  • Provided product demonstrations to potential buyers both in person or via video conferencing tools.
  • Produced sales documents, finalized deals and filed records.
  • Maximized market share by working with clients and building relationships.
  • Coached new employees on best practices for closing deals quickly and efficiently.
  • Drove sales through development of successful promotional strategies and product placement.
  • Maintained accurate records of all sales activities in the company's CRM system.
  • Offered coupons and special deals to increase customer spending.
  • Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
  • Greeted and assisted customers to foster positive experiences.
  • Prepared and delivered appropriate presentations on products and services.
  • Engaged positively with each customer, providing professional, and polite support for sales and service needs.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Listened to customer needs to identify and recommend best products and services.
  • Offered product and service consultations and employed upselling techniques.
  • Recruited, hired and trained new hires to optimize profitability.
  • Processed orders through company system and coordinated product deliveries.
  • Created presentations and proposals for prospective clients.
  • Monitored industry news, developments, and trends related to our products and services.
  • Identified customer needs by asking questions and advising on best solutions.
  • Improved customer service feedback scores through outstanding service.
  • Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
  • Followed up with prospects on a regular basis to ensure satisfaction with services provided.
  • Conducted market research to identify new sales opportunities.
  • Developed key customer relationships to increase sales.
  • Set up meetings with potential clients and listened to their wishes and concerns.
  • Developed relationships with customers by providing excellent customer service.
  • Attended meetings with current and prospective customers to discuss their business needs.
  • Regularly met or exceeded established sales goals by implementing strategic closing techniques.

Education

GED -

Huntsville High
Huntsville, AL
06-2035

Skills

  • Patience and persistence
  • Technical aptitude
  • Workplace safety
  • Assembly expertise
  • Correct defects
  • Professional demeanor

Timeline

Quality Control Technician

Ashley Furniture Warehouse
06.2023 - Current

Farmer

marshall groupe LLC
06.2018 - 02.2020

Sales Agent

Enagic - Kangen Water
05.2018 - 02.2020

GED -

Huntsville High

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Marquee Baker