Marqueishea Moore
Memphis,TN
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 10+ years of relevant work experience to a team. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
17
17
years of professional experience
Work History
Medical Office Assistant
Methodist Le Bonheur Healthcare
07.2023 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out, and billing payments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Registered patients and completed associated paperwork for accurate records.
Patient Access Coordinator
Methodist Le Bonheur Healthcare
09.2022 - Current
- Maintained strict adherence to HIPAA regulations while managing confidential patient information throughout various stages of care.
- Managed high volumes of inbound calls professionally, ensuring all scheduling requests, appointment confirmations, prescription refills, and general inquiries were handled carefully and efficiently.
- Increased efficiency of daily operations by implementing an electronic health record system for accurate data management.
- Improved patient satisfaction by streamlining the registration process and reducing wait times.
- Enhanced communication between departments by regularly updating patient information and coordinating schedules.
Agent Services Coordinator
Primeritus Financial Services (WFH)
07.2017 - 09.2022
- Assist in keeping repossession agents compliant with Client SLA
- Coordinate information and documents with the floor and Agency Relations
- Monitored market trends to provide timely insights to agents regarding competitive strategies or potential shifts in consumer preferences.
- Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining high accuracy and attention to detail.
- Successfully managed a high volume of incoming calls for efficient problem-solving and timely support, ensuring positive client experiences.
Contractor
Anthem/Amerigroup
10.2016 - 03.2017
- Evaluated competitor offerings by researching market trends to inform targeted sales pitches highlighting unique value propositions of available policies.
- Conducted thorough policy reviews for existing clients, identifying gaps in coverage and recommending appropriate solutions.
- Identified areas for cost savings within operations without compromising quality or customer satisfaction levels.
- Offered continuous support to clients during complex claims situations, guiding them through necessary steps toward resolution.
- Provided exceptional customer service during the claims process by guiding clients through each step and advocating when needed.
VA Support Representative
CGS Administrators
12.2015 - 10.2016
- Maintained high levels of customer satisfaction with proactive follow-ups and clear communication.
- Assisted veterans and dependents in preparing forms and documents to present claims for benefits.
- Increased accuracy in benefit determinations by thoroughly researching military records, medical documentation, and other relevant materials.
- Improved communication with veterans by providing empathetic listening and clear explanations of benefits and procedures.
- Conducted in-person and telephone interviews with veterans and advocates to explain benefits and related programs.
Customer Account Executive
Comcast
04.2014 - 12.2015
- Mastered and constantly improved sales prospecting, follow-up, and upsell processes.
- Evaluated customers' potential needs to make appropriate recommendations.
- Increased customer satisfaction by promptly addressing concerns and providing effective solutions.
- Resolved complex billing issues, ensuring timely payments and minimizing late fees for clients.
- Trained clients on product features and updates to secure buy-in.
Patient Care Advocate
Express-Scripts
10.2012 - 10.2013
- Execute end-to-end process management activities, including daily interactions with healthcare providers and insurance holders and/or their representatives
- Provide patients with accurate and detailed insurance claim information, ensuring all questions and requests for medication refills are promptly addressed.
- Respond to provider inquiries and requests and assist with referring and reviewing procedures according to patient's medical necessities.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Resolved problems with areas such as communication and billing that could negatively impact services.
Certified Nurse Aid
Quality Heath and Rehab
02.2011 - 11.2011
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Provided patients with assistance while completing physical therapy.
- Maintained complete confidentiality with patient information to provide professional, secure medical services.
- Assisted patients in maintaining their independence by encouraging self-care activities appropriate for their abilities.
- Streamlined documentation processes by maintaining accurate and up-to-date records of patient information, interventions, and progress notes.
Service Coordinator
Meijer
10.2007 - 08.2009
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Counted, balanced, and reconciled cash and credit card payments and identified gaps in proper cash-handling procedures.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Enhanced customer satisfaction by efficiently addressing and resolving service issues.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
Education
GED -
Volunteer State Community College
Nashville, TN12.2010
Skills
- Medicaid
- Multi-line phone systems
- HIPAA Regulations
- Medical Terminology
- Insurance Verification
- Managing patient records
Timeline
Medical Office Assistant
Methodist Le Bonheur Healthcare
07.2023 - Current
Patient Access Coordinator
Methodist Le Bonheur Healthcare
09.2022 - Current
Agent Services Coordinator
Primeritus Financial Services (WFH)
07.2017 - 09.2022
Contractor
Anthem/Amerigroup
10.2016 - 03.2017
VA Support Representative
CGS Administrators
12.2015 - 10.2016
Customer Account Executive
Comcast
04.2014 - 12.2015
Patient Care Advocate
Express-Scripts
10.2012 - 10.2013
Certified Nurse Aid
Quality Heath and Rehab
02.2011 - 11.2011
Service Coordinator
Meijer
10.2007 - 08.2009
GED -
Volunteer State Community College