Marquel Pride
Summary
Seasoned Operations Manager and talented leader with 6 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
11
11
years of professional experience
Work History
Operational Manager
FedEx Ground
07.2021 - Current
- Analyze operational performance though direct observation and collaboration with others
- Improved team productivity through effective communication, training, and performance evaluations.
- Implemented innovative solutions to address operational challenges, leading to increased efficiency and reduced costs.
- Mentored staff members on best practices, fostering a culture of continuous improvement within the organization.
- Ensured compliance with industry regulations by developing comprehensive policies and procedures manuals for each department.
- Successfully managed change initiatives by effectively communicating expectations clearly among affected individuals or groups.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Package Handler
FedEx Ground
10.2020 - 07.2021
- Utilized "hand-to-surface" methods for all package handling
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Proved successful working within tight deadlines and a fast-paced environment.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Removed jams and unblocked conveyor system to maintain flow of goods.
Sr Assistant Manager
Chuck E. Cheese
09.2015 - 10.2020
- Supervising employees in their duties and providing direction and customer conflict resolution as needed
- Led a team of junior assistants, ensuring efficient task completion and professional development.
- Oversaw daily operations, ensuring compliance with company policies and industry regulations while optimizing resources for maximum output.
- Mentored junior staff members to enhance their skills, promoting growth within the company.
- Supported senior management by providing data-driven insights for strategic decision-making processes.
- Managed multiple projects concurrently, ensuring on-time and on-budget delivery.
- Cultivated a positive work environment by fostering teamwork, encouraging open communication, and celebrating individual achievements.
- Optimized inventory controls through accurate forecasting methods and prudent purchasing decisions.
Cashier
7Eleven
05.2014 - 09.2014
- Performed record and bookkeeping at the end of the shift
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Crew Member
Mc Donalds
11.2013 - 02.2014
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
Associate of Arts - Criminal Justice
Mira Costa College
Oceanside, CAHigh School Diploma -
El Camino High School
Oceanside, CA06.2007
Skills
- I am highly motivated individual with strengths that include planning and problem solving I can work independently or in a group I am proficient in Microsoft 360 Office with typing speed of 60/wpm
- Operations Management
- Customer Service
- Decision-Making
- Team Leadership
- Inventory Management
- Employee Motivation
- Data Management
- Delegation
- Problem-Solving
- Warehouse Operations
Awards
- FedEx ground operational manager of the YEAR FY 23
- FedEx ground outbound manager of June FY 23
- FedEx ground outbound manager of November 2021
- Promoted to assistant manager within three months of hire date, trusted with deposits, alarm codes and building keys
- Game room AOI of the quarter in the western region 2018 -2019
- Created an enjoyable work atmosphere from a dysfunctional. Awarded team member of the month.
References
Available Upon Request
Timeline
Operational Manager
FedEx Ground
07.2021 - Current
Package Handler
FedEx Ground
10.2020 - 07.2021
Sr Assistant Manager
Chuck E. Cheese
09.2015 - 10.2020
Cashier
7Eleven
05.2014 - 09.2014
Crew Member
Mc Donalds
11.2013 - 02.2014
Associate of Arts - Criminal Justice
Mira Costa College
High School Diploma -
El Camino High School