Marquel Rand
Summary
Enthusiastic and quality-oriented individual. Experienced in quality assurance, quality control, inspections, aircraft maintenance, customer service, sales, and administrative services. Well-organized and systematic with a deadline-driven mindset, strong decision-making skills and multitasking abilities. Highly adaptable and skilled in management and problem solving.
Overview
10
10
years of professional experience
Work History
Lab Manager
Dongjin Semichemin
Killeen, TX
08.2023 - Current
- Performed routine maintenance on lab equipment and maintained a log of activities.
- Coordinated with vendors regarding product orders, delivery timelines, and pricing information.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Conferred with scientists regularly to understand and meet specific needs.
- Created training materials for new employees regarding proper usage of lab instruments and safety guidelines.
- Conducted quality control tests and monitored results for accuracy.
- Managed budgets associated with purchasing new equipment or supplies needed for ongoing research projects or experiments.
- Developed standard operating procedures for laboratory personnel to ensure compliance with safety regulations.
- Defined priorities, delegated tasks and planned workflow for laboratory personnel.
- Maintained detailed records and completed regular reports for operations, accounting and human resources needs.
- Recruited and trained new employees to meet job requirements.
- Reviewed inventory stocking levels and helped coordinated return or transfer of excess inventory.
- Negotiated contracts with vendors while ensuring cost-effectiveness and adherence to company policies.
- Developed and executed inventory reduction strategies, improving operational efficiency.
- Participated in physical inventory counts to keep information accurate and current.
- Delivered or routed materials to departments using handtruck, conveyor or sorting bins.
- Entered information into system to update status reports.
- Conducted regular inventory audits to maintain accuracy.
- Developed and implemented inventory control procedures and policies.
- Performed physical counts of inventory and reconciled with computer-generated reports.
- Performed inventory cycle counting and identified discrepancies.
- Monitored database system to prepare and deliver customer orders on time.
- Conducted regular staff meetings to discuss customer feedback, complaints, and suggestions.
- Assigned work and monitored performance of project personnel.
- Coordinated with sales and marketing teams to align customer relationship strategies with business goals.
- Led cross-functional teams to address and resolve complex customer issues promptly.
- Prepared and presented regular reports on customer relationship activities and outcomes to senior management.
- Interpreted and explained human resources policies, procedures or regulations.
- Advised management on organizing, preparing or implementing recruiting or retention programs.
- Performed background checks on prospective hires before making final hiring decisions.
- Facilitated employee termination process by conducting exit interviews.
- Maintained a safe working environment in accordance with Occupational Safety and Health Administration standards.
- Developed and implemented human resources policies and procedures.
- Advised managers on organizational policy matters such as equal employment opportunity and sexual harassment.
- Provided advice regarding career progression opportunities to employees.
- Performed trend analysis on historical data to identify areas for improvement.
- Evaluated existing methods for collecting, storing, analyzing and presenting data to recommend improvements where needed.
- Gathered, analyzed, and interpreted data from multiple sources to create reports.
- Organized and monitored inventory levels of parts, tools, and supplies.
- Conducted regular inventory audits to ensure accuracy of stock levels.
- Completed investigations into complaints, incidents and accidents at work sites.
- Conducted site inspections to ensure compliance with safety regulations and building codes.
- Analyzed pricing trends to optimize cost savings.
- Developed and maintained relationships with vendors and suppliers to ensure quality and reliability.
- Documented any discrepancies between actual inventory counts versus what was recorded in the system.
- Organized and labeled parts to ensure easy identification and retrieval.
- Provided customers with technical advice regarding parts information and availability.
- Finalized sales receipts, contracts, logs and other documentation regarding parts sales and service appointments.
- Assigned staff, materials and funds throughout project lifecycle.
- Ensured that all safety policies and regulations were followed in accordance with company standards.
- Managed budgets related to purchasing materials or hiring additional personnel.
- Created SOPs and documented system, planning criteria and procedures.
- Documented batch records for manufacturing process and product history recordkeeping.
- Orchestrated equipment set up, operation and break-down.
- Implemented strategies to reduce waste while maintaining high-quality standards.
- Developed and administered budgets for inventory, labor hours and overhead expenses.
- Strategized long-term business needs and applied customer feedback for process improvements.
- Utilized statistical process control tools such as Pareto Charts and Control Charts.
- Inspected production, quality control and maintenance reports to detect and address production problems.
- Completed internal audits with efficiency and accuracy.
- Assisted in preparation of business cases for licensing projects.
- Identified and solved complex problems that impacted management and business direction.
- Educated staff members on proper use of personal protective equipment.
- Conducted safety briefings to inform crews of safety hazards.
- Conducted safety inspections of job sites and equipment to identify potential hazards and recommended corrective action.
- Investigated reported and identified compliance issues against accepted standards.
- Maintained adequate supply of approved safety and PPE supplies for work force.
- Managed safety and health programs, enforcing compliance with occupational health and safety regulations.
- Enforced regulatory policies and procedures across different teams and programs.
QA/QC Assistant Manager
Dongjin Semichem Texas
Killeen, TX
08.2023 - Current
- Compiled measurement data and standardized tests based on collected component material samples.
- Researched and logged quality performance data within database system.
- Analyzed informational results, noting discrepancies to assist problem resolution.
- Kept detailed records of data to support future reviews.
- Understood and followed oral and written directions.
- Demonstrated strong knowledge of company standards and protocols during inspections.
- Test inspect or measure products, materials and/or processes to evaluate conformance with specification.
- Ensure adequate supplies of all cleaning chemicals.
- Manage inventory of cleaning supplies.
- Assist the production staff with any quality control issues they may have.
- Identify trends in the quality of product or service provided.
- Preform first article inspection run inspection of dimensional features, preforms documentation reviews
- Support the development and implementation of inspection plans
- Make recommendations for improving inspections planes based on input from Quality Assurance Manager.
- Performed detailed inspections of products to ensure compliance with quality standards.
- Reviewed production schedules to ensure timely delivery of finished goods.
- Analyzed data from test results and identified areas needing improvement.
- Maintained records of all quality control activities, such as tests and inspections performed.
- Provided training on proper inspection techniques to other members of the team.
- Completed routine inspections of components and products to fulfill quality assurance requirements.
- Compared samples to standards and specifications by performing detailed measurements and tests.
- Validated quality performance by establishing product specifications.
- Assisted with correcting systemic problems in order to eliminate errors.
- Prepared reports to communicate results of quality inspection activities to management.
- Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues.
- Collaborated with management to discuss effective plans for resolving major quality problems.
- Inspected, removed and replaced malfunctioning equipment and tools to minimize workflow disruptions.
- Consulted with management and personnel to educate on QA standards.
- Learned new testing methods through continued education and research.
- Partnered with training and operational leaders to develop strategies to enhance personal skills.
- Monitored and upheld safe operating procedures and clean area mandates to meet regulatory requirements.
- Assisted in the development of quality control plans and procedures.
- Verified accuracy of labeling on finished goods prior to shipment.
- Calibrated, validated or maintained laboratory equipment.
- Trained employees in proper equipment use and product testing procedures.
- Performed detailed quality control inspections to ensure product specifications were met.
- Identified quality problems and recommended solutions.
- Monitored and documented all test results, data, and inspection activities.
- Analyzed issues and recommended corrective actions to improve final results.
- Investigated root causes of defective items identified during QC inspections.
- Compiled laboratory test data and performed analyses.
- Conducted tests on product samples and recorded results.
- Ensured proper maintenance of lab equipment used for testing purposes.
- Trained other analysts to perform laboratory procedures and assays.
- Inspected incoming raw materials for conformance with established standards.
- Maintained lab cleanliness and safety standards.
Greenhouse Quality Lead
Revol Greens
Temple, TX
05.2023 - 08.2023
- Adhered to watering schedule to keep greenhouse plants healthy and well-maintained.
- Utilized proven methods for watering and fertilization to minimize plant losses while maintaining plant health.
- Fertilized, cultivated and weeded soil to deliver steady supply of nutrients to plants.
- Harvested plants and transplanted or potted and labeled.
- Participated in inspection, grading and post-harvest treatment of crops.
- Directed and monitored work of casual and seasonal help during planting and harvesting.
- Perform and monitor daily sanitation and food safety checks, ensure good manufacturing practices, Hazard Analysis Critical Control Points (HACCP) and Preventive Controls are strictly followed throughout facility and greenhouses.
- Monitored on-going quality control data to check compliance with product specifications.
- Reported non-conforming results and trends to supervisor for corrective action
- Tested food products to assess chemical properties and evaluate compliance with both production standards and federal requirements.
- Recorded or compiled test results to prepare graphs, charts or reports.
- Prepared or incubated slides with cell cultures.
- Assisted in development and implementation of quality assurance initiatives.
- Kept records of quality reports and statistical reviews.
- Maintained updated knowledge through continuing education and advanced training.
- Inspected water quality and levels and reported findings to supervisors.
- Followed EPA and OSHA regulations to maintain safety of water and personnel.
- Collected samples to assess water quality and tested for pH, hardness and sediment levels.
- Provided quality support to ensure that products met quality standards and customer requirements.
- Completed routine inspections of components and products to fulfill quality assurance requirements.
- Conducted frequent quality and compliance reviews of production work.
- Compared samples to standards and specifications by performing detailed measurements and tests.
- Planted seeds and bulbs after preparing soil and fertilizer appropriately.
- Assisted with crop harvesting and transplantation.
- Monitored production processes to ensure quality standards were met and documented results of inspections.
- Performed visual inspections of food items to ensure compliance with safety and quality standards.
- Conducted laboratory tests on food samples to detect potential contaminants or adulterants.
- Inspected and evaluated sanitation practices at processing plants and storage facilities.
- Reported all findings related to suspected violations of health, safety, and hygiene regulations.
- Documented non-compliance incidents for further investigation by appropriate authorities.
Customer Service Representative
Glad Solutions
Harker Heights, TX
11.2022 - 08.2023
- Educated customers on product features and technical details to highlight benefits.
- Negotiated prices and set up contracts to finalize sales agreements.
- Conducted site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements.
- Generated more than 15 leads per week and pursued appointment opportunities to convert prospects into new customers.
- Fostered relationships with customers to expand customer base and retain business.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Demonstrated product features to align with customer needs.
- Adhered to company initiatives and achieved established goals.
- Developed key customer relationships to increase sales.
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Scheduled and confirmed appointments.
- Provided exceptional customer service through effective telephone communication and follow-ups.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
Supervisor
Astute
Killeen, TX
10.2020 - 07.2022
- Conducted trainings for company employees on safety initiatives to comply with federal regulations.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Minimized injuries and hazards in regards to personnel with creation of robust safety programs, policies and procedures.
- Orchestrated and led meetings to convey essential safety-related information, address occupational safety inquiries, issues or concerns and promote continuity of training initiatives.
- Spearheaded safety meetings with key members of organization to ascertain methods to improve overall safety for employees.
- Trained new employees in proper safety procedures to minimize accidents with proper behaviors.
- Recommended methods to reduce ongoing hazards with improved methods, processes and materials.
- Conducted HSE related surveys, evaluations, inspections and investigations of incidents and activities
- Developed and created materials for new employee health and safety orientations.
- Maintained and updated emergency response plans or procedures.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
Aircraft Mechanic
US Army
Fort Hood, TX
04.2017 - 08.2020
- Monitored parts department and placed orders for maintenance supplies on consistent basis
- Maintained all aircraft in accordance with organizational maintenance requirements
- Maintained orderly and safe work environment by enforcing tool control and FOD awareness, prevention and safety
- Collected information and created reports to present at production control meetings
- Inspected airframes to detect wear and other defects
- Maintained, repaired and rebuilt aircraft structures and fuel, electrical and oxygen systems
- Performed aircraft maintenance for scheduled preventive actions and unscheduled requirements
- Recorded maintenance actions in aircraft logbooks
- Completed preventive and reparative maintenance on aircraft electronics and computer systems
- Conducted and oversaw safety protocols and flight line foreign object prevention walks
- Documented all inspection and maintenance actions in aircraft forms, IMDS and FERMS
- Removed and installed aircraft subsystem assemblies such as engines, rotors, gearboxes, transmissions and mechanical flight controls
- Maintained repair logs to document all corrective and preventive aircraft maintenance
- Obtained fuel and oil samples to check for contamination
- Operated support equipment and flight line vehicles
- Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members
- Managed efficient teams of up to 12 mechanics
- Trained new mechanics to improve efficiency of department and cultivate productive work atmosphere.
Aviation Supervisor
US Army
Fort Hood, TX
06.2018 - 08.2020
- Analyzed onsite incidents and instituted precautionary measures to reduce risk and severity of workplace injuries
- Offered staff coaching on observed at-risk work habits to minimize accidents and increase workplace safety
- Monitored safety practices of new and existing employees
- Led employee training on safe usage of equipment
- Kept main work areas free of debris and obstacles that could cause falls and mishaps
- Completed workplace safety and hazard inspections
- Mentored and managed team of safety specialists and enforced safety protocols among associates
- Participated in safety meetings by answering questions from staff members
- Prepared, reviewed, maintained and inspected compliance with directives and reports
- Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind
- Prepared and presented supplementary learning material to support structured lessons
- Educated clients on proper use of products and systems
- Implemented diverse instructional methods, optimizing trainee engagement
- Introduced standardized training for cohesive learning environments
- Scheduled and taught in class and courses to increase learning opportunities.
- Trained and assisted employees in use of personal protective equipment and communicated safety requirements.
- Conducted safety and hazard inspections of work sites.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Assisted integration of internal and external data tools and products, maintaining stability and performance across systems.
- Generated reports and obtained data to develop analytics on key performance and operational metrics.
- Worked with internal teams to understand business needs and changing strategies.
- Identified and corrected data entry errors to prevent duplication across systems.
- Reviewed and updated account information in company computer system.
- Stored hard copies of data in organized files to optimize retrieval.
- Participated in physical inventory counts to keep information accurate and current.
- Delivered or routed materials to departments using handtruck, conveyor or sorting bins.
- Entered information into system to update status reports.
- Conducted regular inventory audits to maintain accuracy.
- Analyzed demand forecasts to ensure optimal stock levels in anticipation of customer orders.
- Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.
- Monitored and reported on inventory turnover rates.
- Utilized inventory management software for tracking and reporting purposes.
- Prepared work orders, bills of lading or shipping orders to route materials.
- Coordinated with internal teams to develop solutions for customer service issues related to inventory availability.
- Developed and executed inventory reduction strategies, improving operational efficiency.
- Retained optimal inventory levels to prevent disruptions in business operations.
- Followed operational guidelines to properly unload and stock merchandise.
- Organized and cleaned backroom and equipment to improve operations.
- Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
- Oversaw inventory management, ensuring adequate stock levels and reducing waste.
- Facilitated training sessions for new employees on company policies and procedures.
- Documented any discrepancies between actual inventory counts versus what was recorded in the system.
- Organized and labeled parts to ensure easy identification and retrieval.
- Performed quality control inspections on parts and packaged parts for delivery or sale.
- Created purchase orders for new parts when needed by vendors or suppliers.
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model, and year.
Seasonal Worker
UPS
Austin, TX
12.2019 - 01.2020
- Used pallet jacks to move items to and from warehouse locations.
- Received deliveries, scanned packages and updated orders in internal database.
- Staged and sorted multiple types of products for loading.
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Operated forklifts and pallet jacks to securely move boxes and packages from inventory to delivery area.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Loaded and unloaded shipments and moved products to assigned warehouse locations manually or used forklift or pallet jack and focused on easy retrievability for customer orders.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
- Lifted materials of varied weights on regular basis.
Team Leader
Todays Car Wash
Harker Heights, TX
05.2015 - 04.2017
- Conducted orientation sessions and organized on-the-job training for new hires
- Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success
- Provided mobile detailing services to clients at places of employment
- Interacted face-to-face with customers to understand vehicle detailing needs and deliver quality satisfaction
- Shined vehicle windows and windshields to remove water spots
- Managed all exempt employee coaching, training and performance improvement actions
- Analyzed effectiveness of training programs at all levels and recommended updates
- Assessed skill gaps for employees and developed training courses to meet identified needs
- Trained new hires to perform cross-training exercises with experienced workers.
Seasonal Worker
Frito Lay
Belton, TX
11.2016 - 01.2017
- Loaded completed orders on pallets according to delivery numbers.
- Palletized boxes to increase movement and shipment efficiency.
- Unloaded cargo from trucks with mechanized equipment.
Education
C E Ellison High School
06.2016
Airframe And Powerplant - UH-60 Blackhawk
US Army Aviation School
Fort Eustis, VA10.2017
Skills
- MS Office
- MS Word
- Spreadsheet
- Written and Verbal Communication
- Process Improvement
- Meeting Scheduling
- Safety Training
- Employee training
- Data Analysis
- Teamwork and Collaboration
- Self-Motivated
- Attention to Detail
- Problem-Solving
- Dependable and Responsible
- Analytical and Critical Thinking
- Organization and Time Management
- Planning and Coordination
- Data Entry
- Training and Development
- Multitasking Abilities
- PPE Compliance
- Active Listening
- Decision-Making
- Course Planning
- Remote Learning
- Public speaking
- Training material development
- Project implementation
- Data organization
- Staff training and mentoring
- Incident reporting
- Safety risk assessment
- Performance improvement monitoring
- Implementing safety programs
- Employee Team Supervision
- Safety documentation and materials
- Work process analysis
- Documentation Skills
- Audit Support
- Training Leadership
- Meeting Coordination
- Fire and Safety Guidance
- Evaluations and Reporting
- Team Management
- Training & Development
- Multitasking
- Plan Development
- Case Reporting
- Planning & Organizing
- Relationship Building
- Data Management
- Project Development
- Sales and Marketing Strategies
- Client Presentations
- Lead Generation
- Prospecting Skills
- Sales Closing
- Product and Service Knowledge
- On-Site Product Demonstrations
- Negotiation Tactics
- Inspection Abilities
- Maintenance Review
- Computer Skills
- Problem Resolution
- Reliable & Trustworthy
- PPE Use
- Data Entry and Maintenance
- Issue and Complaint Resolution
- Creative Problem Solving
- Call Documentation
- Advanced Clerical Knowledge
- Filing and Data Archiving
- Administrative Support Specialist
- Collecting Information
- Error Identification
- Materials Testing
- Product Inspection
- Equipment Calibration
- OSHA Compliance
- Technical Analysis
- QA reporting
- Documentation and materials
- Report Analysis
- Quality Assurance
- FDA regulations
- Liquid Particle Counter LPC
- Gas Chromatography GC
- HPLC and APC
- ICP/MS
Training and Classes
- Dongjin Headquarters QA training
- LPC (Liquid Particle Counter) eLearning: Beckman Coulter
- ICP/MS (Inductively Coupled Plasma/Mass Spectrometry): Agilent
- GC (Gas Chromatography): Agilent
- LC (Liquid Chromatography): Waters
- IC (Ion Chromatography): Thermo Fisher
- Refractometer: Karl Fischer
- Moisture Titrator: Karl Fischer
- Titro: Metrohm
- Cary (UV-Vis-Nir Spectrophotometer): Agilent
- ICP/MS (Inductively Coupled Plasma/Mass Spectrometry): Perkin Elmer
- LPC (Liquid Particle Counter): MGN
Timeline
Lab Manager
Dongjin Semichemin
08.2023 - Current
QA/QC Assistant Manager
Dongjin Semichem Texas
08.2023 - Current
Greenhouse Quality Lead
Revol Greens
05.2023 - 08.2023
Customer Service Representative
Glad Solutions
11.2022 - 08.2023
Supervisor
Astute
10.2020 - 07.2022
Seasonal Worker
UPS
12.2019 - 01.2020
Aviation Supervisor
US Army
06.2018 - 08.2020
Aircraft Mechanic
US Army
04.2017 - 08.2020
Seasonal Worker
Frito Lay
11.2016 - 01.2017
Team Leader
Todays Car Wash
05.2015 - 04.2017
C E Ellison High School
Airframe And Powerplant - UH-60 Blackhawk
US Army Aviation School
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