Marquel Taylor

Collections Agent

Sterling Jewelers Inc.

Akron

01.2018 - 06.2020

Completed day-to-day duties accurately and efficiently.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Managed inventory and supplies to ensure materials were available when needed.
Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Recognized by management for providing exceptional customer service.
Managed customer accounts to ensure timely collections and compliance with policies.
Communicated effectively with clients to resolve payment disputes and concerns.
Documented interactions accurately in the collections management system for tracking purposes.
Collaborated with team members to share best practices in debt recovery techniques.
Contacted insurance companies to check status of claim payments.
Negotiated credit extensions and waivers when necessary.
Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
Notified credit departments and turned over records to attorneys when customers failed to respond to collection attempts.
Located new addresses of delinquent customers through research, contacting credit bureaus or by questioning neighbors.
Performed administrative functions for assigned accounts, recorded address changes and purged records.
Advised delinquent customers on strategies for debt repayment.
Received payments and posted amounts to customer accounts.
Arranged debt repayment or established schedules for repayment based on customer's financial situation.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Answered customer questions regarding account discrepancies or problems.
Developed and maintained strong relationships with clients to facilitate payment collections.
Utilized collections software and databases for efficient account management.
Prepared and sent out demand letters and collection notices to delinquent accounts.
Conducted credit risk assessments on new and existing customers.
Educated debtors on the importance of credit health and the consequences of non-payment.
Analyzed financial statements of debtors to determine feasible payment solutions.
Collaborated with customer service teams to address and resolve debtor inquiries.
Managed daily operations in collections department to ensure timely debt recovery.
Negotiated payment plans with delinquent account holders to facilitate debt resolution.
Utilized various communication channels to contact debtors and negotiate settlements.
Coordinated with legal department on litigation processes for non-responsive debtors.
Conducted detailed account audits to identify discrepancies and resolve billing issues.
Performed reconciliation of accounts to ensure accurate billing and collections records.
Collaborated with legal department officials on bankruptcy cases for management of proceedings and post-petition payments.
Liaised with management to identify issues attributing to account delinquency and discuss solutions to bring in revenue.
Completed skip traces on customers failing respond to collection efforts.
Prepared documentation required for collection and repossession activities.
Located and monitored overdue accounts using billing system to begin collections process.
Met demands of busy collections group by performing high volume of daily calls.
Arranged for debt repayment and established repayment schedule based on customer finances.
Negotiated rates with customers and entered payments into accounting system.
Reviewed accounts to determine payment plan compliance.
Negotiated credit extensions to assist customers in paying overdue accounts.
Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.
Received payment and posted to appropriate customer accounts.
Initiated legal action against delinquent customers when necessary.
Maintained accurate records of collection activities in database system.
Managed customer accounts and resolved payment issues effectively.
Communicated with customers to negotiate payment arrangements and settlements.
Maintained accurate records of customer interactions and payment histories.
Collaborated with team members to streamline collections processes and improve efficiency.
Utilized collection software to track and manage outstanding accounts receivable.
Educated customers on policies regarding payments and account statuses.
Escalated unresolved accounts to senior management for further action when necessary.
Provided training and support to new team members on collections procedures and best practices.
Negotiated payment plans with customers to ensure timely repayment of debt.
Adhered to company policies and applicable laws while collecting debts from customers.
Contacted customers and explained debt management to encourage timely debt payments.
Followed fair debt practices and regulatory guidelines when managing collections process.
Created repayment plans based on account holders' financial status and repayment abilities.
Processed payments through various methods such as credit cards, online banking and cash transactions.
Identified past due accounts and contacted account holders to arrange payment.
Resolved complex issues that arose during the collections process.
Monitored accounts to identify overdue payments and pursue timely remedies.
Oversaw daily collections and accounts receivable activities, developing robust strategies to maximize collections and reduce aged accounts.
Updated account status records and collection efforts.
Adhered to all applicable laws, regulations, and company policies.
Conducted skip tracing activities to locate delinquent customers.
Identified opportunities for process improvement within the collections department.
Drafted correspondence to customers regarding overdue accounts and payment arrangements.
Prepared reports summarizing collection activity for management review.
Investigated historical data for each debt or bill to identify concerns and determine optimal course to bring account current.
Acquired credit reporting data for new and existing customers.
Participated in training sessions related to new technologies used by the company's collections department.
Identified opportunities for improved efficiency in the collections process.
Utilized skip tracing techniques including phone calls, internet searches and databases.
Assisted in the development of strategies to improve collections process efficiency.
Provided guidance on legal matters concerning collection procedures.
Interviewed customers to obtain financial information, payment history and other relevant details.
Maintained accurate records and reported on collection activity and accounts receivable status.
Investigated customer disputes and complaints regarding billing errors and incorrect charges.
Attended weekly meetings with internal departments to discuss progress on collections efforts.
Maintained accurate records of all customer contact attempts and account updates in the database system.
Processed payments and refunds quickly to maximize efficiency and meet performance targets.
Researched customer accounts for any discrepancies or outstanding payments.
Reviewed documents such as contracts, invoices, letters and emails related to customer accounts.
Upheld privacy and security requirements for customer information.
Recovered lost revenue by persistently reaching out to customers with past due accounts.
Resolved balance errors using accounting software.