Marquell Aaron
Montgomery,AL
Summary
Proven leader in operational efficiency and team building, excelling at Burger King by driving customer engagement and boosting sales through innovative strategies. Skilled in budgeting and staff training, I developed a loyal customer base and enhanced team performance, achieving significant improvements in service quality and operational productivity.
Overview
3
3
years of professional experience
Work History
First Assistant Manager
Jacks Family Resturant
01.2023 - Current
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Reviewed sales and gross profit report to assess company efficiency.
- Created employee schedules to align coverage with forecasted demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Shift Manager
Burger King
10.2021 - 12.2022
- Kept employees operating productively and working on task to meet business and customer needs.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Trained and mentored new employees to maximize team performance.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Tracked receipts, employee hours, and inventory movements.
- Excelled in every store position and regularly backed up front-line staff.
- Exercised composure under pressure and in escalated customer service scenarios.
Education
Southside High School
Selma, AL05.2020
Skills
- Decision-making capabilities
- Budgeting proficiency
- Employee Scheduling
- Operational Efficiency
- Staff Scheduling
- Team building expertise
- Staff Training and Development
- Inventory Coordination
- Sales Strategies
- Recruiting and interviewing
- Employee Performance Evaluations
- Operations Management
- Cost Reduction
Timeline
First Assistant Manager
Jacks Family Resturant
01.2023 - Current
Shift Manager
Burger King
10.2021 - 12.2022
Southside High School
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