Marquell Moore
Inglewood,CA
Summary
Driven by a commitment to excellence, leveraged my problem-solving abilities and proficiency in Microsoft Excel at Urber to maintain a 4.99 customer rating. At LAX Paradise Lagardere, Honed my customer service and active listening skills, significantly enhancing the shopping experience. Jamba Juice further developed my staff training capabilities and fostering a team-oriented environment.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Urber
03.2021 - Current
- Provide exceptional customer service using Uber's ridesharing marketplace to match with nearby passengers traveling from one location to another while maintaining a 4.99 customer rating.
- Strive to exceed each passenger's expectations by providing a comfortable ride, accommodating any additional needs, and ensuring the employees reach their destination on-time
Team Member/Customer Service Representative
LAX Paradise Lagardere
06.2018 - 01.2021
- A Sales Associate is responsible for daily execution of the Mission Statement, which includes providing First Class Service to both internal and external customers
- The Sales Associate may perform tasks on the sales floor or in a support environment
- This position ensures a positive customer shopping experience in a well-maintained and friendly environment
Deli Clerk
Vons Grocery
04.2018 - 06.2019
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
Team Lead /Lead Customer Service Representative
Jamba Juice
03.2014 - 04.2018
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Prepared bank deposit slips accurately and efficiently for submission to financial institutions on a daily basis.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Education
High School Diploma -
Gahr High School
Cerritos, CA06.2012
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Money handling abilities
- Complaint Handling
- Microsoft Excel
- Microsoft Outlook
- Staff Training
Timeline
Customer Service Representative
Urber
03.2021 - Current
Team Member/Customer Service Representative
LAX Paradise Lagardere
06.2018 - 01.2021
Deli Clerk
Vons Grocery
04.2018 - 06.2019
Team Lead /Lead Customer Service Representative
Jamba Juice
03.2014 - 04.2018
High School Diploma -
Gahr High School
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