Marquell Nelson
Portland,OR
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
Work History
Revenue Accountant
Department of Revenue
05.2021 - Current
- Enhanced revenue reporting accuracy by streamlining and automating processes.
- Trained new Revenue Accountants on best practices and organizational procedures, fostering a positive work environment and high-quality output from team members.
- Served as key resource for sales team regarding invoicing procedures, increasing efficiency and reducing errors.
- . Regularly updated upper management on status of accounts receivable collections efforts, highlighting areas requiring attention or intervention.
- Closely monitored deferred revenue accounts to ensure accurate recognition of earned income over time.
- Assisted in financial audits, providing accurate documentation for efficient review.
Warehouse Loader
NAPA
03.2022 - 12.2024
- Consistently met performance targets for speed, accuracy, and quality within demanding deadline-driven situations.
- Assisted in training new employees, facilitating faster integration into the warehouse team.
- Increased on-time deliveries by efficiently loading trucks according to set schedules.
- Minimized product damages with careful handling and placement in appropriate storage areas.
- Packed and palletized items for shipment on outbound trailers.
- Loaded bulk and route delivery trucks with warehouse goods.
- Utilized hand tools, forklifts, pallet jacks, and other specialized equipment safely while performing daily tasks in the warehouse environment.
Lead Bud Trimmer
Labomba Farms
08.2021 - 02.2023
- Enhanced bud trimming efficiency by utilizing proper tools and techniques for optimal results.
- Maintained a clean and organized work environment, ensuring compliance with safety regulations.
- Collaborated with team members to complete large-scale trimming projects efficiently and effectively. I personally trim an average of 8-10 pounds a day.
- Supported harvest activities by carefully removing buds from plants to preserve quality and minimize waste.
- Managed inventory of trimmed buds, accurately weighing and labeling products for further processing or sale.
- Assisted in training new bud trimmers on proper technique and workplace expectations, fostering a supportive team environment.
- Contributed to increased overall productivity by consistently meeting or exceeding daily trimming quotas.
- Continuously improved trimming speed while maintaining high-quality results to meet production goals.
Lead Sales Associate
Fred Myers
01.2022 - 01.2023
- Delivered excellent customer service for repeat business and referrals.
- Implemented visual merchandising strategies to improve product presentation and increase sales conversions.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Led team meetings to share best practices, set targets, and motivate staff members towards achieving goals.
- Streamlined store operations, reducing operational costs while maintaining high levels of customer service.
- Trained new sales associates to ensure consistent performance across the team.
- Managed inventory effectively, minimizing stock-outs and overstock situations.
Lead Package Handler
Fedex
07.2021 - 01.2023
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
- Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.
- Supported team morale by fostering positive communication and collaboration among coworkers.
- Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Vault Coordinator
U.S. Bank
01.2018 - 06.2021
- Maintained up-to-date and comprehensive knowledge on robbery procedures to employ strategies to deter robbers and further improve branch security.
- Balanced staff and vault at end of day and secured monies in accordance with established procedures.
- Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
- Notified manager of equipment malfunctions and dispatched service to enhance security and reduce downtime.
- Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
- Adhered to dual control processes and audited cash drawers to reduce losses due to accounting errors and employee theft.
- Performed vault, alarm and door duties to facilitate opening and closing of operations.
Housekeeping Supervisor
Little Rock Athletic Club
03.2015 - 06.2021
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Completed schedules, shift reports and other business documentation.
- Surpassed sales goals by improving service delivery.
- Increased employee performance through effective supervision and training.
- Adhered to safety protocols by enforcing proper equipment usage.
- Worked with front desk to respond promptly to all guest requests.
- Maintained controls over expenses and inventory for optimal budget tracking.
Administrative Assistant
V. A. Hospital
12.2016 - 12.2017
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Organized weekly staff meetings and logged minutes for corporate records.
- Maintained staff directory and company policy handbook for human resources department.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Scheduled office meetings and client appointments for staff teams.
- Handled client correspondence and tracked records to foster office efficiency.
Customer Service Cashier
Academy Sports Outdoors
02.2015 - 12.2016
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Counted money in drawers at beginning and end of each shift.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Sold lottery tickets and fish and game licenses.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
- Verified deactivation and removal of Electronic Article Surveillance Tags from products at point of sale.
Customer Service Associate Cashier
Walmart
01.2012 - 01.2015
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Collected and authorized payments of guests.
- Completed inventory counts and ordered merchandise.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Checked identification for proof-of-age for alcohol and tobacco sales.
Education
Bachelor of Arts - Human Resources Management
University of Arkansas At Little Rock
Little Rock, AR12.2020
Associate of Science - Human Resources Management
Pulaski Technical College
Little Rock, AR05.2017
Skills
- Auditing procedures
- Tax compliance
- Customer Service
- Package handling
- Team collaboration
- Data entry
- Written and Verbal Communication
- Time Management
Timeline
Warehouse Loader
NAPA
03.2022 - 12.2024
Lead Sales Associate
Fred Myers
01.2022 - 01.2023
Lead Bud Trimmer
Labomba Farms
08.2021 - 02.2023
Lead Package Handler
Fedex
07.2021 - 01.2023
Revenue Accountant
Department of Revenue
05.2021 - Current
Vault Coordinator
U.S. Bank
01.2018 - 06.2021
Administrative Assistant
V. A. Hospital
12.2016 - 12.2017
Housekeeping Supervisor
Little Rock Athletic Club
03.2015 - 06.2021
Customer Service Cashier
Academy Sports Outdoors
02.2015 - 12.2016
Customer Service Associate Cashier
Walmart
01.2012 - 01.2015
Bachelor of Arts - Human Resources Management
University of Arkansas At Little Rock
Associate of Science - Human Resources Management
Pulaski Technical College
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