Marquelle Hayward
Dallas,TX
Summary
Dynamic leader with a proven track record at Trueblue People Ready, excelling in strategic scheduling and client satisfaction enhancement. Leveraged Six Sigma methodologies and exceptional communication skills to surpass performance targets and foster robust client relationships. Expert in Salesforce and Microsoft Excel, achieving significant revenue growth and client retention through innovative recruitment strategies.
Overview
4
4
years of professional experience
Work History
Client and Associate Ambassador
Trueblue People Ready
Dallas
04.2023 - Current
- Consistently exceed performance targets, delivering substantial improvements in key metrics through strategic planning and effective execution
- Drive revenue growth through strategic scheduling and targeted job fairs, consistently surpassing performance targets and delivering measurable improvements
- Analyze order reports to identify key markets and roles, optimizing recruitment strategies and enhancing candidate engagement for improved fill rates
- Manage PPE distribution and drug test events, meticulously tracking usage and effectiveness to reduce costs and streamline budgeting processes
- Implement creative solutions to meet business needs, adapting schedules and resources to ensure optimal coverage during peak periods
- Foster strong relationships with clients and associates, facilitating effective communication and support to drive mutual success and satisfaction
CLIENT SERVICE DELIVERY MANAGER
True Blue People Ready
Dallas
06.2022 - 04.2023
- Spearheaded cross-functional projects, fostering collaboration, and driving measurable results.
- Developed innovative solutions to complex challenges.
- Orchestrated cross-functional projects, driving measurable outcomes, and enhancing client satisfaction through strategic resource allocation and risk mitigation.
- Fostered stakeholder partnerships to refine project requirements, resulting in improved project outcomes, and streamlined delivery processes.
- Devised creative solutions to complex challenges, optimizing project efficiency, and exceeding client expectations in service delivery.
- Analyzed project metrics to identify improvement areas, implementing data-driven strategies that boosted overall performance and client retention.
Customer Service Representative
True Blue People Ready
Dallas
03.2021 - 06.2022
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Sourced and screened potential candidates for open positions.
- Explained job duties, compensation and benefits to potential candidates.
- Strengthened customer retention.
Education
High School Diploma -
Bossier Parish Community College
Bossier City, LA08-2015
Skills
- OSHA 10 Certified
- Six Sigma Certified
- Leadership
- Communication
- Salesforce
- Strategic Scheduling
- Targeted Job Fairs
- Recruitment Strategies
- Client Satisfaction Enhancement
- Microsoft Excel
- Decision Making
- Budget Management
Timeline
Client and Associate Ambassador
Trueblue People Ready
04.2023 - Current
CLIENT SERVICE DELIVERY MANAGER
True Blue People Ready
06.2022 - 04.2023
Customer Service Representative
True Blue People Ready
03.2021 - 06.2022
High School Diploma -
Bossier Parish Community College
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