Summary
Skills
Work History
Education
Overview
OperationsManager

Marquel Suarez

Lakewood ,NJ

Summary

Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.


Skills

  • Employee relations and conflict resolution
  • Management
  • Policies and procedures implementation
  • Performance monitoring
  • Budgeting and forecasting
  • Supply chain logistics
  • Project Management
  • Staff Training
  • Supply Chain Management
  • Team building
  • Health and safety compliance
  • Work flow planning

Work History

Operations Manager

RXO INC
01.2023 - 08.2024
  • Mentor and lead a team of inside sales, provide industry expertise, guidance, and support
  • Interview and train new employees, conduct employee reviews and establish detailed performance goals
  • Act as a liaison between Sales and Operations; work cross-functionally to review pricing, market penetration and service Key Performance Indicators (KPIs)
  • Drive both revenue and margin growth across multiple verticals and modes; develop and maintain best business practices
  • Develop sales pipelines and strategies
  • Review sales activity KPIs, including revenue, margin, load count, call logs and CRM adherence
  • Review customer metrics in real time
  • Assist with submitting timely customer bid packages and RFPs!
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Supervised operations staff and kept employees compliant with company policies and procedures.

District Manager

ABM
01.2019 - 01.2023
  • Ensure company standards are met in compliance with the operations and servicing contractual obligations to customers within specified budget of labor and expense
  • Assists in preparation of billing amount and invoice backup requirements according to Sarbanes-Oxley Accounting specifications
  • Ensure subordinates provide proper supply levels to all accounts within supply expense budget given
  • No discretionary spending without PRIOR approval of branch management
  • Reviews daily labor for assigned District
  • Assumes responsibility for properly educating supervisors on payroll procedures
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Supervised various locations, enforcing high-quality standards of operation.

Postal Supervisor

USPS
01.2013 - 01.2019
  • Manage employees and operations daily Depending on the specifically assigned department, oversee incoming and outgoing mail and parcels as they are sorted
  • Manage various forms of postal transportation, from long distance tractor trailer movement to daily delivery trucks
  • Often hire employees and coordinate their training
  • Create work schedules and conduct regularly performance reviews
  • Collaborated with other supervisors to develop new policies for a safer work environment.
  • Enhanced team performance by conducting regular training sessions and offering constructive feedback.

Education

High School Diploma -

Central High School
Newark, NJ
06-2012

Overview

12
12
years of professional experience

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Marquel Suarez