Marques Agee
San Antonio,TX
Summary
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than 8 years.
Overview
9
9
years of professional experience
Work History
Medical Records Clerk
USAF
Abilene, TX
01.2014 - 05.2016
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Uploaded physician progress notes, history and physicals into electronic medical records.
- Processed medical records requests from outside providers according to facility, state and federal law.
- Maintained historical reference by abstracting and coding clinical data such as diseases, operations, procedures and therapies with standard classification systems.
- Communicated effectively with staff, patients and insurance companies by email and telephone.
Lead Office Clerk
USAF
Abilene, TX
05.2016 - 06.2020
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Boosted file efficiency and reduced storage space with proactive management of records and elimination of redundancy.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Assisted team members with administrative requirements by expertly using diverse office software.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Medical Front Office Receptionist
USAF
, Germany
05.2020 - 07.2022
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
- Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
- Managed multi-line phone system and pleasantly greeted patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Education
High School Diploma -
Fairhope High School
Fairhope, AL05.2011
No Degree - Business
Alabama A & M University
Normal, ALSkills
- Appointment Booking
- Front Desk Operations
- Patient Reception
- Organization and Time Management
- Medical Recordkeeping
- Adaptable and Flexible
- Critical Thinking
- Advising Patents
Timeline
Medical Front Office Receptionist
USAF
05.2020 - 07.2022
Lead Office Clerk
USAF
05.2016 - 06.2020
Medical Records Clerk
USAF
01.2014 - 05.2016
High School Diploma -
Fairhope High School
No Degree - Business
Alabama A & M University
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